Reviews
I have picked up a nail in the rear tire of my new Nissan...
I have picked up a nail in the rear tire of my new Nissan Rogue. Went to the express service. Tire was fixed quickly and efficiently and I was out of there in less than an hour
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star rating! We look forward to working with you in the future.
Very great and friendly staff!! Anthony was awesome and...
Very great and friendly staff!! Anthony was awesome and friendly and helped us find our new car! We found our vehicle that fit our needs yet was affordable. Highly recommend anyone to check this place out if they need a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star rating and your shout-out for Anthony! We appreciate your recommendation of Rothrock Motors and look forward to working with you again.
best deal in the allentown price is fair will be back ...
best deal in the allentown price is fair will be back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star rating! We look forward to your return to Rothrock Motors.
This was an amazing experience Dan was extremely helpful...
This was an amazing experience Dan was extremely helpful got me into an amazing I am just extremely happy with car and service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star rating and your shout-out for Dan! We look forward to assisting you in the future.
Everyone was very nice & explained to me about the issue....
Everyone was very nice & explained to me about the issue. Also let me know the cost up front.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star rating! We look forward to working with you again.
Very pleasant staff. The mechanics always do great work...
Very pleasant staff. The mechanics always do great work and are honest. I was told I would need my rotors resurfaced in the near future. Some time had passed before I was able to make that appt. I was worried I'd need new pads altogether. When the work was done, they still only needed resurfacing done. They could have tried to get more money outta me by saying they needed to be replaced. But not the case. And my suv now drives as great as it did the day I bought it there. Very happy with their work. The only negative would be the wait times. I make an appt every time I go but I'm beginning to think that doesn't matter. I was there 3 hours last time and this past time for almost 4. Not pleased to spend my entire morning there. And yes, I have to wait and can't get my car dropped off. Other than that this place has been great so far.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us this detailed feedback of your time with us at Rothrock! We are so happy to hear that our service team has taken good care of your vehicle and exemplified our values with you. We pride ourselves on our team of honest, hard-working, and knowledgeable staff members. However, we are disappointed to hear that your wait times have been longer than anticipated. We value each piece of feedback we receive, and will use your feedback to improve in the future. If you have any lingering questions or concerns, please feel free to reach out to Ron Carl, our General Manager, at 484-223-0554. We appreciate your business and hope you have a great day!
Went in expecting to walk out empty-handed. Dan’s...
Went in expecting to walk out empty-handed. Dan’s customer service and interpersonal skills are to be commended. He did a great job walking me through the process and was willing to jump through some extra hoops.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Michael, thank you for the 4+ star rating and your shout-out for Dan! We're glad to hear that he could assist you and hope to work with you in the future.
Great customer service. The Express Line service was fast...
Great customer service. The Express Line service was fast and the quality of work is excellent. I was happy with the overall experience. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lilly, thank you for the 5-star rating! We're happy to hear your service was completed quickly and hope to work with you again.
I was shocked how quick everything took. Everything on...
I was shocked how quick everything took. Everything on there part went smoothly. Everyone was polite. My salesperson went through the whole process with me and explained everything I needed to know. He also explained all the options when we got out to the truck. I would recommend everyone that was involved with me in the sale of my new truck. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review! We are happy to know we could provide such a great and quick visit for you. Please let us know how we can assist you again in the future.
Very good customer service. Explained everything...
Very good customer service. Explained everything efficiently. Friendly staff and good service
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are happy to know that we could provide a great visit for you!