Land Rover Cerritos

Customer for 14 years. Service told me I needed repairs I didn’t. Never returning

Long wait for update. No loaner car. I have to pay out of pocket for over 2 weeks for a rental car. No one contacted me with an update. I had to call the dealer for an update on my car.

The person helping me acted like they didn’t want to be there. He informed me there was no record of the service warranty I purchased and therefore the burden of proof was on me. No effort was made to involve a manager to resolve my issue. I ended up leaving the service department with a screw lodged in my tire because my warranty couldn’t be found in the system. I purchased the car two years ago and the service agent informed me the dealership had changed ownership 3 times since… how is it my fault that Land Rover lost their files? Not only is this unacceptable but it is horrible customer service. I would never again trust Land Rover or purchase a warranty product from them because of their extremely poor service…

Great dealership! I really loved working with them! They both made the purchasing transaction very easy.

Ivan was great, taking time to update me with the progress as well as the other employees who worked very quick to get me a loner to get to my cosmetic dental appointment on time, providing a loner vehicle.

Buying the car remotely, I asked for a complete description of any defects. None were communicated. Upon delivery, I noted 2 rims scratched, front valance damaged, 3 chips on rear bumper edge. In addition, license plate frame was damaged (3 bolts stripped out). New bracket was over $200 from Audi. Did not communicate one week delay to receive title due to additional signatures required, even after I wired full amount for purchase. Dealer did not resolvr ANY of the issues

subpar service. below expectations for a high end dealership. My vehicle was there for 27 days.

Margarita Alvarez and Jamie Richardson were both great and very pleasant to deal with. They both deserve 5 stars. However it appears the service tech who worked on my car overfilled my coolant reservoir way past the maximum level, to the top of the reservoir. I called back the dealer, to see if that was ok or if i needed to take out some coolant, Bill could not give me an answer and would not ask a technician for me, insisting that i should bring the car back to the dealer so they can investigate. I did not want to make another trip to the dealer and just wanted to know if i should remove some coolant (easy for me to do) or it was ok to drive as is. Bill insisted that there was no technician available that he could ask. I ended up calling JLR who said it sounded like the technician just overfilled the reservoir, so it took me less than 5 minutes to just siphoned some out.

service Rep Was great; however, it's the Dealership overall that I wouldn't recommend. too many unresolved issues regarding service contract

By far the worst car purchase experience I’ve ever had. After the purchase of my vehicle my credit score dropped and a citation was received after the car was no longer in my name. The GM, Darleen didn’t respond to my email nor did she have the courtesy to reach out. Customer Service 101. However, Kristin did reach out to ensure that they would make it right. I never received the weather mats as promised in addition to being offered digital plates that I had already purchased. When I inquired about being reimbursed, no response. This is completely unacceptable behavior from a luxury brand. This has caused so much stress and wasted time. I regret ever purchasing from this dealership. I have had inquiries about my vehicle but refuse to refer anyone after my experience. Not a single customer should be treated less than. No follow up is completely unprofessional. NEVER AGAIN.