Reviews
My visit was very pleasant and the staff was very
My visit was very pleasant and the staff was very professional. My car’s issue was resolved quickly .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Heddy, We're glad to know your visit to Mercedes-Benz of Fort Washington was pleasant and efficient. Thanks for sharing your experience with us!
Excellent service and the salesgirl were wonderful The
Excellent service and the salesgirl were wonderful The service and people were wonderful Nice clean place to visit
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hey Sal, we appreciate your positive feedback and shoutout to our team at Mercedes-Benz of Fort Washington! We hope to serve you again in the future. Safe travels!
Excellent service Superior salesperson knowledge by
Excellent service Superior salesperson knowledge by Ajah Very friendly and empathetic. Excellent follow-up after the sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know that you had an excellent experience with Ajah and our team at Mercedes-Benz of Fort Washington. Thank you for your kind feedback! We'll see you at your next visit. Have a great day!
Absolutely amazing Service Great work ethic Brittney
Absolutely amazing Service Great work ethic Brittney Guzman she is a pleasure to deal with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star rating! We're pleased that Brittney provided you with a great service experience during your visit. We'll see you next time at Mercedes-Benz of Fort Washington! Safe travels!
The salesman (Christian Marshall) & the financial officer
The salesman (Christian Marshall) & the financial officer (Joanne Zaren) were courteous and conscientious in making my purchase of a 2023 CLA250C4 Sedan as quick and easy as they could.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star rating! We're glad to know that Christian and Joanne at Mercedes-Benz of Fort Washington made your purchase process quick and easy. We'll see you next time! Enjoy your new ride!
I purchased 2023 Glc 300 7/10/23 brand new.
I purchased 2023 Glc 300 7/10/23 brand new. The check engine light has been on 3 times. Vehicle does not drive like a new car. The sunroof open and close on its own. The doors unlock on its own. The headlights come on and off at night on its own. The first time I took in for service they were dismissive and said they couldn’t find any issues. After two weeks of them having my car I had it for 3 days check engine light came back on, I immediately went to the dealership with the light on, the second time now they confirmed everything I’m saying. The brain of the vehicle is faulty. But at this point I don’t even want the car because it’s not what I paid for. I wanted a brand new car no issues. Instead of giving me a new car what I paid for. They gave me an option to run my credit again and trade in my car and pay more for another vehicle INSANE. Disappointed and frustrated I call MBUSA To get more information. They had no knowledge of the situation (although i was told they put a claim in). Would I purchase another MB Absolutely NOT!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Raydean, We appreciate the opportunity to discuss this with you and we're glad we could help resolve this situation for you. We hope you will update your review to reflect our combined efforts to rectify these concerns and look forward to providing you with five-star care from the get-go next time. Let us know if we can offer any more assistance in the meantime. Thank you, Carla Savage - General Manager - carla.savage@yourmercedes.com
Very efficient, and courteous.
Very efficient, and courteous. The whole process was painless and went well. I would recommend others to use this service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hey Dani, we're glad to know you found our service team at Mercedes-Benz of Fort Washington efficient and courteous. Thank you for choosing and recommending us! We'll see you next time. Safe travels!
Christina has been a complete pleasure to work with @ MB
Christina has been a complete pleasure to work with @ MB , Fort Wash., Pa I have to go back , end of year & I'm actually looking forward to working with her and her team again …Their all Awesome !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Michael, It's great to know that Christina and the team at Mercedes-Benz of Fort Washington made your experience a positive one. We're looking forward to seeing you again by year-end!
They are great once you get a response.
They are great once you get a response. Very kind and warm but first you have to get them on the phone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback! We're glad to know you had a positive experience once connected with our team at Mercedes-Benz of Fort Washington. Your comments will help us improve our communication process. Thanks for sharing!
Frank Regalis great help!
Frank Regalis great help!! Informative, knowledgable, responsive, patient , pleasure to work with. Would definitely use again if needed. Thanks !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Danny, we're delighted to know that Frank provided you with such a positive experience at Mercedes-Benz of Fort Washington. We appreciate your feedback and look forward to assisting you again in the future!