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Journey Nissan

(1,449 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
New (855) 366-8475 (855) 366-8475
Used (877) 748-7680 (877) 748-7680
Service (866) 867-2655 (866) 867-2655

Reviews

(1,449 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Journey Nissan from DealerRater.

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Good job changed oil and rotation tire, and inspection

Good job changed oil and rotation tire, and inspection to, around of the vehicular thank

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service informed me before any work is done as to

Great service informed me before any work is done as to how much it will cost and what services can wait until next appt. And what services need attention

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick and quality service.

Quick and quality service. Would be good if the vehicle inspection report is shared with the customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent customer service!

Excellent customer service! Super quick and easy. Love taking my cars here because I know my cars will be in good hands. Very knowledgeable and honest.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Tim was very knowledgeable, really needed after

Tim was very knowledgeable, really needed after runarounds of past attempts at service from dealer, others. Victoria good CS, cashier, all super helpful! I’ll be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service from knowledgeable and caring

Excellent service from knowledgeable and caring associates, Alex and Ken. Great patience and compassion in answering my many questions, especially with all the features on the car that were new to us. Particularly the touchscreens and various controls. Alex took me out for two drives, first in one Kicks in stock, and then the one we bought, which Alex picked up and drove from another Zeigler dealership. Ken took care of all the paperwork and between the two of them, our experience was perfect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always excellent service each visit!

Always excellent service each visit! The people are the best and the environment is great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Victoria was super helpful, understood my concerns, and

Victoria was super helpful, understood my concerns, and maintained effective communication. Overall positive experience at Ziegler in Gurnee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Job by Jimmy Palmisano and Sebastian Quercia

Great Job by Jimmy Palmisano and Sebastian Quercia getting us to where we needed to be to buy yet another Pathfinder. It was Great Service over the last nine years that continued our loyalty to Zeigler Nissan. Jimmy did a great job in the aftersales training. Rewarding overall experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service, did not try to up sell me on things I

Excellent service, did not try to up sell me on things I didn't need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.