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Journey Nissan

(1,449 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
New (855) 366-8475 (855) 366-8475
Used (877) 748-7680 (877) 748-7680
Service (866) 867-2655 (866) 867-2655

Reviews

(1,449 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Journey Nissan from DealerRater.

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Always exceptional,knowledgeable and courteous

Always exceptional,knowledgeable and courteous associates, particularly Andy, the Parts Manager and Danny in the Service Department. If not, we would go elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

After my last visit and review, I received an immediate

After my last visit and review, I received an immediate call from the service manager and was asked to leave the car for the service (to address the blind spot issue). I left the car and received Nissan-Rogue, which helped me to continue my work/family commutations during the kicks absence. In a couple of weeks, they were able to fix the issue. I see the blind spot issue is resolved and will return to Zeigler for my next service and continue further. As the car was under an extended warranty, I paid $100 and the rest (over $2500) was covered under the warranty. Luis, special thanks to him for the work updates... Thank you, Zeigler, for taking care of my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

From initial phone call for a service appt.

From initial phone call for a service appt. to final bill payment the experience at Zeigler Gurnee was stellar!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mi experiencia a zeigler nissan fue muy buena me

Mi experiencia a zeigler nissan fue muy buena me entrgaron mi carro en el tiempo que dijeron

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always pleasant and helpful and giving you what you

Always pleasant and helpful and giving you what you need I don’t have any more to say

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Danny was a very nice representative for Nissan.

Danny was a very nice representative for Nissan. The only thing wrong is that there was a hard credit check, not a soft check from Sunbit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I am satisfied with a service.

I am satisfied with a service. You do not need 15 words review if the costumer comes back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The Service desk people that I dealt with were very nice

The Service desk people that I dealt with were very nice and professional and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My son came in and got his tire fixed.

My son came in and got his tire fixed. great customer service and very efficient

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent customer service, excellent service.

Excellent customer service, excellent service. I am very happy that I didn't have to wait too long for my car to be done. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.