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Journey Nissan

(1,449 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
New (855) 366-8475 (855) 366-8475
Used (877) 748-7680 (877) 748-7680
Service (866) 867-2655 (866) 867-2655

Reviews

(1,449 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Journey Nissan from DealerRater.

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EXCELLENT SERVICE!

EXCELLENT SERVICE!!! Tim has always been super informative and helpful! We will continue to bring our cars to Tim!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They have always been courteous and prompt with fixing my

They have always been courteous and prompt with fixing my vehicle. Luis is wonderful to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Love the experience I will be back to buy my next car

Love the experience I will be back to buy my next car great customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

One star only because I can’t put 0 we were met on the

One star only because I can’t put 0 we were met on the lot by Alfredo who greeted us on the lot and we test drove the car. We went in to talk numbers and what was a 27000$ car quickly turned in to a 33000$ car they apparently automatically added on a 3000$ z package which we were told was ceramic coating we promptly declined the package as that was something we were not looking for, he then went in to the back room to talk to the manager on taking off the z package when he returned he said the package could not be removed we asked why and there was no answer he then said he could not help us and we asked to speak to the manager in the back he came out in told us that someone already put a deposit on this car which makes no sense as when we called they said it was available so don’t know who magically put a deposit on it in 20 minutes. If looking to buy a car from Zeigler Nissan or any Zeigler dealer watch out they operate on low integrity and be prepared to pay well over advertised price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello, Your feedback is important to us here at Unsatisfied. We would appreciate the chance to speak with you about your experience with our Sales Team regarding the price of the car, the package offered, and the level of communication received. Please contact us at your earliest convenience so we can discuss this further. Thank you.

Jimmy helped us out with our first new car purchase.

Jimmy helped us out with our first new car purchase. Would recommend! Thanks Jimmy for your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ken Hibbing is one of those rare and unique Automotive

Ken Hibbing is one of those rare and unique Automotive Sales folks that truly stands our well above the rest. This will be the 6th vehicle that we have purchased from Zeigler Nissan of Gurnee and Ken made the entire process as smooth and seamless as it could possibly be. His years of experience, knowledge of the Nissan products and his willingness to go that extra mile for his customers was exceptional. Ken - Thanks you for all your help, support and truly exceptional efforts. Thank you again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I worked with servlice dept.

I worked with servlice dept.luis and Victoria were exceptional as always thanks for your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service took care of my 2022 Nissan Pathfinder, good

Service took care of my 2022 Nissan Pathfinder, good communication and quality work. Good problem solving

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Honest and upfront.

Honest and upfront. More attention to the car wash would have been great. But it was good enough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Another Great service visit.

Another Great service visit. Good communication and friendly staff. We will continue to have our Nissan serviced here. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.