Honda of Port Richey

Ashley treated me like a valued customer while he assisted me with the problem with my car. He researched the issue and kept me updated. Sharyn

Dealership is Aces I wouldn't go anywhere else The people are great. I GOT THE TRUCK FOR LESS THAN I NEGOTIATED!!! Seriously, where do you find this kind of honesty!

I just moved from Delray Beach to New Port Richey. Because of the move I thought I was going lose the excellent service that I was getting at Delray Honda but luckily for me l didn't. Ocean is now my go to Honda dealer for service Service Advisor Ivan took care of  everything and answered all my questions. Very professional, Overall Outstanding experience as usual. Hopefully they will also be my leasing dealership I won't know until they pull me out of my 2020 CRV and put me into another lease It's going to be hard to beat because of my good relationship with the last dealership (3 cars) if they are like their service (which is excellent) department I'm sure I'll be doing my next lease with them. Only time will tell

My wife and I purchased a car from them Thursday. We always want to make an informed decision so we asked for the price breakdown including the price for the extended warranty up front. We had a monthly payment in mind so I explained to the sales rep what it had to be including the warranty. A sales manager spoke with me and he supposedly worked the numbers to something that worked for both sides. At the signing the monthly payment was higher but I was told that the difference was due to the GAP insurance being added in. I explained that the difference still seemed a little high but was told that it was from the GAP and the interest combined. Admittedly with my wife and kids waiting for hours in the car I didn't want to drag it out any further. I figured the place has good reviews the explanation seemed possible so I gave them the benefit of the doubt. I got home something did not sit right so I started to review the numbers. The price that was given for the warranty went up $300 from the quote to the final numbers. I inquired about this the following day and was told they only provide a rough estimate until the final signing (Although the sales manager was supposed to be working the numbers). The sales rep agreed with what I was told multiple times but the manager basically told her it was all subject to change. I have never heard such BS. We have purchased 3 other vehicles and always been given accurate numbers when requesting them. On top of this once I began to calculate the payment the numbers were never exactly what the sales manager agreed to even with out the $300 difference for the warranty or the GAP. I'm sure the place has many loyal customers but after my experience I could never trust them enough to do business again.

I paid almost §20 for new batteries in the 2 remote car keys in late June when I brought the car in for service. Without driving much during the pandemic when I was not working, I found one of the keys appear to be low on battery on the dashboard in late August. I switched to the other key and it was fine, but I felt being ripped off. I found time today to call the dealer and was told none of the managers were available when asked to speak to them, but they told me I could go in and they will take care of it. I went there shortly and spoke to the Parts manager as they asked. I explained the problem and was told all kinds of excuses and I had to pay for a new battery. I told him I was not driving much how could the battery run out. He said, “I cannot verify that.” I asked to speak to his boss and he pointed me to the service manager sitting behind a desk. I went over, told him what my problem was. He, too, like the Parts manager, brushed me off with all kinds of excuses and told me “ it happens.” Not believing this was happening, I asked, “Does this mean I have to come in every two months to buy new batteries for my remotes?” He said, “ No, you can go to the other dealership down the road or go to a store to get it done.” I told him I didn’t like his attitude, and he said, “I don’t like yours.” I asked who his boss was, he said the general manager. I asked where he was and he pointed to the front. I asked him to bring me over, he said no. I found the general manager and was told nowadays the batteries just don’t last. He asked an associate to take care of it. I told him, “I wish your customer service was better.” He just walked away. Obviously he did not care about his customer service, nor would he want to listen to his customers. Maybe they only care about selling cars instead of solving problems for anybody. The quality of the product they sell does not matter to them. The quality of their service does not matter to them. Nobody wants to take any responsibility in this dealership. They just want to take your money. I may not have a lot of money, but I will definitely not spend a penny more in this dealership to be treated like a second class citizen. Take your money somewhere else if you don’t want to be treated like I was.

Having several car-buying experiences in my life, I can honestly say, this was one of the best! Spearheaded by excellent sales professional, Johnny Hicks, (who was not in the least bit pushy, or underhanded), I finally settled on a CPO Honda Pilot. The website is accurate and transparent, the finance dept, handled by AJ, was straight up, and expedient and the service department, managed by Ivan, took care of the details. If you're looking for the place to get your Honda, after doing your homework, come to Ocean and ask for Johnny!!

A day in December 2019, my wife and I were trying to negotiate on a used 2018 Honda Civic with 18,000 miles but were getting no where with the sales person so we asked to see the General Manager. The general manager wasted no time yelling at my wife in front of customers and employees and kept looking around to see other people's reaction. He seemed to find great pleasure in humiliating potential customers. I tried to explain that my wife simply did not understand why they wanted to charge more for the vehicle at the dealership vs the online price. The sales and financial person, we were dealing with, were leaning over a desk watching the situation unfold (smiling). My wife had told the sales person that she and her ex-husband owned a small dealership back in the day which the general manager kept throwing in her face and said. "then you should know how this works". FYI - she owned the business 15 years ago so the situation was quite different then. The general manager has poor communication skills, a very short temper and does not know how to control himself. He uses fear (your going to pay more some place else and they will charge fees), intimidation and shame as a means to make sales for the company. Needless to say, they lost a sale since we went to Brandon and had an unbelievable buying experience there. I am enjoying my brand new 2019 Honda Civic EX-L which ended up costing much less than Ocean Honda's used 2018 vehicle. I see others have experienced the same issue with the general manager so we are not the only ones with the same complaint.

I recently received an email stating I could upgrade my GPS. Instructions were enclosed. The email also stated that I could bring in my CRV to the dealership to have the upgrade done. I attempted to do it myself as it didn’t seem to be that difficult. I am older and not very savvy when it comes to technology...not sure what went wrong, but something did (my fault). So I called Ocean Honda for assistance...asking if I could bring my car in. The reply, which was sharp and demeaning, was we don’t do that here! I said that the instructions stated that the dealership could do it for you. Reply...no one has ever brought their vehicle here for that. I guess there’s a first time for everything. Finally I just said thanks for your help, sarcastically and hung up. So I called up to dealership in Tennessee where I purchased my car and they said, Oh sure, bring it on in. Since I’ll be there for Thanksgiving, I plan on taking it in. This is the second incident with this dealership I have encountered. When I trade my Honda in, it certainly won’t be with Ocean Honda. I have to use them because I have a service policy that I bought and ocean Honda is the only place I can get it serviced. Can’t wait until the contract is up

Went to Ocean Honda to purchase a 2018 Honda Civic EX-L (18,876 miles). Was told the car was new in stock as Certified Pre-Owned, no accidents and this model was hard to find. I went through the write-up with Carlos (salesman) and Peter the sales manager but decided to do some research before purchasing and it was a good thing I did: CarGurus indicated the car was overpriced. I began to research other cars and 2019 models as well. for just $1,300 more we could own a brand new one. Went back the next day because I really liked the car and wanted to give them first chance to earn my business. Instead of talking to the first two employees, we decided to talk to the general manager John since we were introduced the day before. We wanted to understand why the first write-up was higher than the price quoted on the internet and wanted a bottom-line price since we were ready to buy. My wife told the salesman and sales manager (during the first visit) that she owned a car rental business back in the day and that she was somewhat familiar with sales. During our conversation with John he became loud and impatient because my wife was not understanding the difference between the internet and the in-dealership sales price. Even with an initial mark-down, the price did not match the internet pricing. My wife asked why John was being so loud because we were at his desk in the front with a few customers and employees around. John accused her of attacking his employees because she was telling him she felt they were not being truthful. I interjected and let him know that my wife simply did not understand the difference between internet and dealership pricing and that the information he was providing on that was helpful. During John's loud rant, he kept throwing in my wife's face how she used to own a rental place and she should "Know how this works". I counted at least 4 times this was mentioned and felt his actions were mocking, disrespectful, humiliating and created a hostile environment. It was as if he was making an example of us - right in front of the two employees we met with the day before and a few other customers in the dealership. We walked out then checked with other dealerships on their out-the-door pricing as I did not want to waste my time. We were also informed by another local competitor that the car we were looking at had moderate damage due to an accident according to CARFAX. My wife kept saying that something was wrong with Ocean Honda they were rude and it just did not feel right. We drove to Brandon FL and had an unbelievable experience; everyone was happy, compliments between employees, bustling with business and beautiful showroom - just unbelievable. I told our sales person we only had 1 hour to spend but we stayed at least 3-4 hours and purchased our new 2019 Civic EX-L - my wife and I are extremely happy with our decision. Ocean managers should go there just to learn how to treat customers. A little patience and calm go a long way.

I stopped in with concerns about my credit. I had already dealt with another dealership making false promises so I came in a little apprehensive. Keith was superior. I actually came in looking fora van, he showed me a Kia Sedona which was nice but somehow I was shown a 2019 Fit. I didn't think I'd like it but I'm very impressed. The cargo room is fantastic. The gas mileage is great. I'm used to big cars so it was an adjustment but I'm so glad I bought it. When I need another car or one of my friends needs one I'll send them or myself back to Ocean Honda. They are 100% trust worthy.