Honda of Port Richey

I have purchased two Honda Pilots in the past 3 yrs. from Ocean Honda. Service department is great. My service advisor, Jr Disbrow is .knowledgeable, courteous, explains everything done to my car in detail so I know I'm in good shape when I leave. Honest personnel thru out.

Ocean Honda claims to be "second to none" with their service department. We purchased a new 2014 Pilot, Touring model 2 years ago. The vehicle has less than 30,000 miles when paint has started to peel on the roof above the windshield. We made an appointment to have a service advisor document the issue. He took photos and told us the service manager (John) needed to see it. It took 2 weeks for this guy to call me and he left a message saying "it's not warrantable". The paint is clearly peeling with no impact marks. This is what you get when you spend $48,000

This is a great place to either buy you next car from or get your car serviced. These people are very fair and knowledgeable in what they what they do. From the time I walk into the door i am treated with respect and assured my car is in good hands. Thank you to you all at Ocean Honda for the smooth transition in 2003 from my previous, wonderful dealer. I feel like I never left.

Was it worth the drive! A resounding YES!! having spent a good 3 weeks in search of a lightly used Honda Odyssey in the Orlando area I decided to drive to Port Richey ...glad I did. Not only was I able to find the car I wanted,the dealership was a pleasure to work with. Having done extensive research ,visited way too many other dealerships. I can honestly say this was the best experience . Not only do I feel I received an honest & fair price I was treated with respect, professionalism and amazing service from Lily Swensen, Shane Torabi and all I encountered while at the dealership. So how does one get a car from Port Richey to Orlando ? they delivered to my door the very next day!!! Thank you Ocean Honda

PULLED INTO THE PARKING LOT AND HAD ONE OF THEIR VANPIRES ( SALES REPS) TAPPING ON MY WINDOW BEFORE THE CAR WAS STILL RUNNING. I DON'T WANT A PLACE THAT OPERATES LIKE THIS.

Excellent people , especially salesman Efrain Alvarez. He is a good listener and acted promptly to understand what we were looking for and get the proper mgt. people in the loop to make our purchase happen very quickly and fairly.

Bought a vehicle from Ocean Honda with extended warranty (Honda Care) then less than two years started having noise and looseness in steering column. Brought to Ocean Honda and 2+ hours later was told they would have to order part. Rec'd a call about 2 weeks later, brought car in and was given a loaner car. Few days later rec'd a call that Honda Care would not cover problem with steering as it wasn't on the recall list. Drove our car home with the problem not repaired. Emailed owner John Veltri who advised car had been repaired and provided a copy of the work order. When I challenged the authenticity he did not reply. They were more concerned with selling us a newer vehicle than fixing ours. Service person even said to dump it and get another. Asked to be reimbursed for extended warranty we paid for but John Veltri didn't answer, again. Will NEVER, EVER, buy a vehicle from this dealership again!!! BUYER BEWARE!!!!

Do NOT go this dealership. They are VERY misleading, They don't help. They lie. I will NEVER Ever go there again for anything. WORST experience ever. I had a car that was having some major problems. and becuase I didn't buy it there, they dismissed me like I was nothing. They kept me at that dealerhip for 3 hrs and did NOTHING!

I went to the dealership after seeing an ad on television. Although my credit was horrible I was treated with the utmost respect.It was never mentioned. The salesman made no attempt to usell.com or down sale. He took my information, I filled out the paperwork,test drove a car and within an hour, I met with the finance department, signed the papers and was on my way. Within the hour. I have an extended warranty above the warranty already assigned.my sales guy was wonderful

So I was looking for a vehicle that was more family oriented. I was looking for a truck to begin with that had 4 doors cause I pull a boat for work and I need more room for a new addition that's on the way. I went to like 7 dealers in the area and found myself here. I looked on the lot for a truck and didn't see any but I did see the Honda pilot and the Honda Ridgeline sitting there. I remembered the 3 Hondas I've had in the past and how great they were. I walked into the showroom to ask someone what kind of weight they can haul (thinking an actual honda dealer would know this) and like 3 different people in there were sure they all pulled over 4000lbs. I told the guy I don't even want to look until we are sure they can pull my boat. They assured me it would. Well I bought a pilot and come to find out it only pulls 2000lbs so needles to say, I'm extremely upset about this because it's part of my livlihood . now I'm in the market for a vehicle again after just buying one. Not to mention the price was different than the online price . on top of all this, I asked For some history on the vehicle via car fax or likewise and was told how it's a honda certified and they are very strict as to what makes the certification. They told me it would have no accident history and passed a vigorous inspection and is under waranty still. I trusted this because I seen the certification paperwork.(stupid me). After we signed the paperwork I asked again if I can just get the carfax anyway for my records. They gave it to me and right away I saw on there where it was in an accident last year where it was even disabled and towed. I asked for the accident report and they claim they can't get it. I asked them to contact the previous owner about it and nothing still a week later. I thought this was against the law to be honest. I also complained about a vibration in the transmission near overdrive and they told me this was normal for the pilot and one guy even tried to give me his keys and said he owned one and to drive and see for myself that his does it also. I told him I didn't want to do that, I just want a vehicle that feels good to drive if it's only 2 years old. I went home to look it up online and found it to be a known issue with the vcm engine. I let the dealer know about this and again they said yes, you just have to get used to it. Wow! Never in my life have I heard things like this. I guess honda is not what they used to be. Be very cautious with this dealer. Do a lot of homework before hand because they might mislead you. Very nice people but fake.