Honda of Port Richey

The sales end is pretty normal car dealer experience, pressured to buy and a little slight of hand, nothing out of the ordinary (be educated before you go in), however, the service side thats another issue. They are dishonest and conveneiently have no record of your multiple complaints at previous visits when the warranty was still in effect, and the same issue is still occuring after the expiration of the warranty. They are rude on the phone and treat the customer poorly. I work in a customer service industry and they could learn quite a bit. Look into MAGIC training for your representatives, and maybe they will refrain from calling your cusotmers liars. I am filing a complaint with American Honda and the State. Do business elsewere, you need not be treated in this manner when you are spending tens of thousands of your hard earned dollars.

Awesome experience buying our 2012 CRV. Worked a deal over the phone (we knew exactly what we wanted and what we would pay) Chad agreed to our terms, sent us a fax stating the terms and gave us the trade in we requested for our Jeep. We have purchased many vehicles over the years and this was THE BEST car buying experience. I hope they keep up with the honesty, it sure would be refreshing and rare in this business.

Beware of Mr. Cappo. The Tampa Bay Times will be writing about him and his business dealings. It won't be surprise when the Florida Office of Attorney General gets enough complaints about his dealership advertising virtual inventory. Nothing more than a con man running a bait and switch operation. This from the top guy. Like they say buyer beware.

I had the worst experience I ever had with a car dealer, I spent over 5 hours with them and got no where like they promised and changed stories, the salesman kept running to owner with the figures that he so promised me he could work out. Then let the deal go for 20 dollars. Also told my husband in not so many nice words, what the last dealership did to us when we bougt from them. Same day I went to Wesley chapel nissan and got a better deal than Ocean could give us. ? Sorry for the bad review. Ps the salesman Carmine was only doing what he was told