Reviews
Brought my car in for service recently and they did a good job; was pretty quick and cost less than I thought.
Brought my car in for service recently and they did a good job; was pretty quick and cost less than I thought.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with our service. We're glad the process was quick and met your expectations on cost. We appreciate your feedback at Shelby Honda.
We purchased a used vehicle for our daughter on 8/8/26. In our contract with the service manager Christian Chamberlain we negotiated in a drivers side weather strip and a spare tire. We live about an hour from the dealership and he told us the parts could be sent to a dealership near us or we could pick them up. We have been calling and leaving messages for both him and the manager and have never received a call back. Today is 10/7/26. Our salesman informed us that he did not think we would be getting the parts because the dealership was not able to obtain anything from Kia. I am VERY upset that this was negotiated in our legal contract when we purchased the vehicle and NO one will even call us back to address the issue two months later.
We purchased a used vehicle for our daughter on 8/8/26. In our contract with the service manager Christian Chamberlain we negotiated in a drivers side weather strip and a spare tire. We live about an hour from the dealership and he told us the parts could be sent to a dealership near us or we could pick them up. We have been calling and leaving messages for both him and the manager and have never received a call back. Today is 10/7/26. Our salesman informed us that he did not think we would be getting the parts because the dealership was not able to obtain anything from Kia. I am VERY upset that this was negotiated in our legal contract when we purchased the vehicle and NO one will even call us back to address the issue two months later.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Michelle, Customer satisfaction is important to us. We would like the opportunity to speak with you about your experience with our Sales Team regarding the negotiated items and the communication you received. Could you please reach out to us directly at your earliest convenience? Thank you, The Team at Shelby Honda (704) 850-5208
We purchased a used vehicle for our daughter on 8/8/26. In our contract with the service manager Christian Chamberlain we negotiated in a drivers side weather strip and a spare tire. We live about an hour from the dealership and he told us the parts could be sent to a dealership near us or we could pick them up. We have been calling and leaving messages for both him and the manager and have never received a call back. Today is 10/7/26. Our salesman informed us that he did not think we would be getting the parts because the dealership was not able to obtain anything from Kia. I am VERY upset that this was negotiated in our legal contract when we purchased the vehicle and NO one will even call us back to address the issue two months later.
We purchased a used vehicle for our daughter on 8/8/26. In our contract with the service manager Christian Chamberlain we negotiated in a drivers side weather strip and a spare tire. We live about an hour from the dealership and he told us the parts could be sent to a dealership near us or we could pick them up. We have been calling and leaving messages for both him and the manager and have never received a call back. Today is 10/7/26. Our salesman informed us that he did not think we would be getting the parts because the dealership was not able to obtain anything from Kia. I am VERY upset that this was negotiated in our legal contract when we purchased the vehicle and NO one will even call us back to address the issue two months later.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, Customer satisfaction is important to us. We would like the opportunity to speak with you about your experience with our Sales and Service Departments regarding the negotiated items and the communication you received. Please reach out to us directly when you have a moment. Thank you, The Team at Shelby Honda (704) 850-5208
JUST INCASE ANYONE MISSED MY PRIOR POST. DO NOT I REPEAT DO NOT BUY A CAR FROM SHELBY HONDA. I TRADED A CAR 45 DAYS AGO STILL HAVE NOT PAID MY TRADE OF IN. AND THEY DONT RETURN PHONE CALLS NOR CAN THEY GIVE YOU A STRAIT ANSWER.
JUST INCASE ANYONE MISSED MY PRIOR POST. DO NOT I REPEAT DO NOT BUY A CAR FROM SHELBY HONDA. I TRADED A CAR 45 DAYS AGO STILL HAVE NOT PAID MY TRADE OF IN. AND THEY DONT RETURN PHONE CALLS NOR CAN THEY GIVE YOU A STRAIT ANSWER.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Brent, Your feedback is important to us. We would like the opportunity to speak with you about your experience with our Sales Team regarding your trade-in and the communication you received. Please reach out to us directly when you have a moment. Best, The Team at Shelby Honda (704) 850-5208
Committed fraud to get a loan approval and will not own up to their word
Committed fraud to get a loan approval and will not own up to their word
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Very unprofessional,impolite and Manager seemed VERY unaware of things going on around him,they never even sent the referral bonus they promised to the guy that recomended me
Very unprofessional,impolite and Manager seemed VERY unaware of things going on around him,they never even sent the referral bonus they promised to the guy that recomended me
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Excuse me,but I was told by the main owner to Get the fuck off my property,so whats to solve,you lied ti us and played the dumb unaware card and made more excuses then Carters little liver pills,and NEVER took an oppertunity to reach out to ys directly as you have our contact information......
Worst customer service ever, I had to spend 1200$ out of pocket to fix my car, after owning the car a month, I didnt get none of the protection i paid for with the 3200$ warranty, the finance manager messed my papers up so bad they fired him, I will never ever go back or send anyone there, I could go on for days, I had to replace the driver front tire a week after driving it, the tpms like come on after 2 weeks, it still isn't fixed, the guy that referred me was supposed to get a referral bonus, its been 2 months and he never got it. Very bad business, save yourself the time, my dad went to get answers, they wouldn't tell him anything then the owner steps out and told him to get the f*co off his property. Zero out of 10 for me
Worst customer service ever, I had to spend 1200$ out of pocket to fix my car, after owning the car a month, I didnt get none of the protection i paid for with the 3200$ warranty, the finance manager messed my papers up so bad they fired him, I will never ever go back or send anyone there, I could go on for days, I had to replace the driver front tire a week after driving it, the tpms like come on after 2 weeks, it still isn't fixed, the guy that referred me was supposed to get a referral bonus, its been 2 months and he never got it. Very bad business, save yourself the time, my dad went to get answers, they wouldn't tell him anything then the owner steps out and told him to get the f*co off his property. Zero out of 10 for me
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Great experience, they were very nice and thorough through the whole process would recommend them to family and friends. The whole staff was great to work with during purchase.
Great experience, they were very nice and thorough through the whole process would recommend them to family and friends. The whole staff was great to work with during purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending Shelby Honda. We appreciate your kind words about our team and the thorough service you received.
The moment we stepped on the lot Christian and Hannah helped us purchase our car with ease. We didn’t have any issues with being pressured or gimmicked. Honestly if a car dealership could feel like a day spa, this is the place for that. Professional, courteous, and friendly. 10 stars!
The moment we stepped on the lot Christian and Hannah helped us purchase our car with ease. We didn’t have any issues with being pressured or gimmicked. Honestly if a car dealership could feel like a day spa, this is the place for that. Professional, courteous, and friendly. 10 stars!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Johnathan did a great job getting me in a CRV Hybrid. I had excellent service.
Johnathan did a great job getting me in a CRV Hybrid. I had excellent service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with our team at Shelby Honda. We're glad to hear you had excellent service and are happy with your CRV Hybrid.