Doggett Ford South Loop

I left my F250 and went on a cruise when I returned my truck had not been touched! I retrieved my hot truck and took it to Ford dealership in Pearland who serviced my truck in two days. I won’t return to Dogget after many years of giving you my business!

The overall experience was efficient. Thaddeus is very informative and knows how to communicate. He explained things clearly.

Only problem was communication. Getting in touch with someone was nitrate. David did outstanding job

Great experience. Peter was great, he took care of my vehicle in a timely manner. I will recommend Doggett Ford South Loop to every Ford owner in Houston.

I’m currently having my vehicle repaired at Doggett Collision in Houston, and unfortunately, my experience with the communication and service has been very frustrating. I dropped my vehicle off on Friday, 9/18 at 7:30 AM and worked with the estimator, David. At the time of drop-off, I was advised that my vehicle would be ready for pickup on 9/30 because the damage was not as extensive as initially expected. This timeline was also reflected in the CarWise website. On 9/30, I never received a call from David letting me know whether my vehicle was ready. I had to reach out myself, only to find out that there was an additional issue that needed to be addressed. My concern is that had I not called, I would have arrived expecting to pick up my vehicle and would have been unaware that it was not ready. During that conversation, I was then told that the vehicle would be ready on 10/1, although the CarWise update showed 10/2. I was specifically told to expect my vehicle on Thursday, 10/1. Once again, I had to initiate the communication today to get an update. Rather than speaking with me directly, David had someone at the front desk inform me that my vehicle would not be ready until Friday, 10/2. I completely understand that repairs can uncover unexpected issues and that delays can happen. My biggest issue is the lack of communication and the repeated changes to the promised completion date. If I had been told upfront that the vehicle may not be ready until 10/2, I could have planned accordingly. Overall, I feel that the vehicle was over-promised and under-delivered when it came to the timeline and communication. Customers should not have to repeatedly call to find out the status of their vehicle or whether the previously communicated pickup date is still accurate. I hope management takes this feedback seriously, because better communication would have made this experience significantly less frustrating.

I get my 2020 ford escape serviced at this dealership. Joseph T is great. He always guides me on what I should service and what can wait. He is very helpful. He is awesome! Thank Mr. Joe for being so helpful.

Douglas in service was extremely patient and explained to me the nature and status of the windshield wipers motor. He had the other "sync" recall serviced the same day. Douglas Torres did all he could to assist me. Keep up the good work Douglas. Jackie McVea

Sam and Denny are the man! I was worried about if I could get into my dream truck or not and they made it happen! It was an honor to work with them. I will definitely purchase every vehicle I get from them

Great customer service Christine answered questions very positive and he made me a happy customer

I would like to thank Jose Torres and the Denny for making my experience of buying a car hassle free and taking care of the customer.