Reviews
My car was ready on the promised day.
My car was ready on the promised day. It runs better and I am happy so far.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback — we're glad to hear your vehicle is running well and everything was completed on time. We appreciate your visit and look forward to seeing you again!
We had an outstanding experience!
We had an outstanding experience! Great customer service and great mechanical service as well. The car is driving better than ever. And the location is very chic and comfortable
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're glad to hear you had a great experience and that your vehicle is performing beautifully. We appreciate your support and look forward to welcoming you back.
Had my car serviced here and Jason McNally was amazing!
Had my car serviced here and Jason McNally was amazing!!! He took in the car, set expectations and then exceeded expectations! Car was fixed, communications were easy and frequent, and he was super friendly!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're happy to hear your visit went smoothly and appreciate the positive feedback. We look forward to assisting you again in the future.
The service was not professional from the moment I walked
The service was not professional from the moment I walked in the door at 7am. I had appointment time at 7:15am Service Advisor Ina P changed appointment time to 8:15am without communicating with me about the changes. Employee unplug my camera without informing me that they need to for service or did they get my consent. The service was the worst I am never returning there.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
No
Ina Pacheco is a great representative and the overall
Ina Pacheco is a great representative and the overall process was excellent. Waiting area was good
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback — we're happy to hear your visit went smoothly and you enjoyed the waiting area. We appreciate you choosing us and look forward to your next visit.
Brought in my car for a quick service.
Brought in my car for a quick service. Some issues came up and the team did a great job resolving them quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience — we're glad the team was able to address those issues efficiently and get you back on the road.
The service team is efficient and keeps you informed as
The service team is efficient and keeps you informed as they work. The use of the walk around video is really
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're glad you appreciate the walkaround video and consistent updates — it’s important to us that you feel informed throughout your visit.
If I could give minus stars, I would’ve given that.
If I could give minus stars, I would’ve given that. The worst place to come for Service. They do not care about the customers at all. I came for basic safety inspection which I made an appointment for. After arriving on time, 1 advisor named Max tells me he’ll be with me in couple of minutes then makes me wait for 30 minutes and tells me he won’t be able to check me in. While other advisors are just walking around Chitchatting without assisting customers. Just for something small like a VA safety inspection I had to spend over 2 hours in the dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We're sorry to hear you felt this way about your visit. Your experience matters, and we’d appreciate the opportunity to address your concerns directly. Please reach out to our Care Team at careteam@bmwofalexandria.com so we can review the situation with you.
The professionalism of the stall was noteworthy.
The professionalism of the stall was noteworthy. They went above and beyond to ensure my needs were met
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad to hear our team went above and beyond to meet your needs. We look forward to continuing to provide excellent service.
The BMW service provider is amazing her name is Brittany
The BMW service provider is amazing her name is Brittany and she person Karishma she’s really helpful and very professional because of her about the two cars the both of the staff in BMW are amazing
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind feedback — we’re glad to hear your experience with the team was positive and appreciate you choosing BMW of Alexandria for your vehicle needs!