Reviews
World Class Customer Service - thanks Reda!
I came to Rosenthal Jaguar Land Rover dealership and was greeted by Reda. He went above and beyond answering questions I had and helped me get exactly the car I was looking within the strict budget i gave him. Reda is very friendly and even was nice enough to help me touch up some scratches on my old leased car so I didn't get charged when returning it. I will be definitely be returning to this dealership for all my needs and also recommend this dealership for purchasing your Jaguar or Land Rover . Thank you again Reda and the dealership for having such friendly and knowledgeable associates!! -Kay
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us this review! We are so pleased to hear that Reda went above and beyond for you. We appreciate the kind words about Reda and our staff as well. We look forward to seeing you again in the future. Best, Rosenthal Jaguar Land Rover
Kevin dooly
I love to come to Rosenthal Jaguar in Vienna. Tom is always nice and the staff are super helpful, until this morning when I met Kevin Dooly. My 2016 Range Rover was leaking snow and rain from the windshield, and I got up at 7am to drive from Maryland. Kevin approached me in a very rude manner and when I told him the reason I was there he said: “Well, we have other emergencies like you so go home and make an appointment”. I have never experienced such a rude person at Rosenthal and it was very disappointing.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Expensive trial and error service experience.
My older XJS had issues that this dealer made worse and very expensive by not telling me that the service staff had insufficient knowledge of how to understand and diagnose the problems of an older jaguar. On numerous occasions I would be told that the car was ready, then find the same or another engine related problem when I started to drive home. Whatever they did made things worse. This included, but was not limited to, severe and dangerous engine racing which required me to apply mighty pressure to stop the car, and severe and dangerous (dead spot) hesitation/stalling when accelerating from a stop. Over more than a month I was started on a trend of "let's try one more thing" that amounted to $4,500! Eventually one of the advisory staff told me..."look, these guys know how to read the electronics of newer cars on their diagnostic machines, but are clueless with "real" engine mechanics." In frustration I finally took the car to a foreign car repair shop in Alexandria, and they read the older electronics via bridle hook up to the engine and fixed the racing and hesitation/stall problems in one day for $150.00!! After so much frustration I was thrilled. If I had only gone there when the Rosenthal dealership issues had started to surface! BIG mistake of not correctly reading the situation on my part. Also, rental is only covered for 2 days if the car wasn't purchased from them...so add that inconvenience to my horror story. NEVER EVER take any car resembling vintage to this dealer.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Excellent Customer Service
Redah, never disappoints me, he always takes good care of me. I have got several cars from him and I strongly recommend Redah. He goes far beyond to meet my requests. I strongly recommend Redah! A true professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words about Redah. We appreciate you taking the time to leave us this review and are delighted to hear that Redah provided you with excellent customer service. We look forward to seeing you in the future. Best, Rosenthal Jaguar Land Rover
Great car buying experience
If you are looking for a car in the NOVA/DC area I would highly recommend Rosenthal Jaguar and James Duncan. I have purchased/leased many cars previously and James Duncan was by far the best car salesman I have ever dealt with. He made the process easy and painless. He was extremely knowledgeable about any car I inquired about. James builds a relationship with his customers which truly sets him apart from other car salesman. I would highly recommend James as your go to car guy. You wont be disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words about James! We are so pleased to hear he made it a wonderful experience for you. Enjoy your new vehicle and we hope to see you in the future! Best, Rosenthal Jaguar Land Rover
Great experience!
Had a wonderful experience with buying my new Velar from Gavin. Everyone was very professional and easy to work with. Would definitely buy another car from them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words and review! We are delighted to hear that you had a wonderful experience. Congratulations on the new vehicle, we hope you enjoy it! Best, Rosenthal Jaguar Land Rover
Very pleased!
Our salesperson, Andy, was absolutely incredible from our first meeting until the final delivery! The follow up guy, Giovanni, was also amazing. He went over every single option and detail of the car. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are very pleased to hear the service you received while working with Andy and Giovanni was incredible and amazing! We hope to see you again in the future! -Rosenthal Jaguar Land Rover
Overall review about jaguar dealership and Encore program
Overall I am satisfied with the service! Encore program is excellent and very helpful! I received very useful information, hands on knowledge sharing and tips about the car and Jaguar App! Giovanni seems to be very knowledgable and patience showing all features with clear exlanation of each function. Home servise educational program is extremely helpful, especially for me who has full time job.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words of review and feedback! We are glad to hear how satisfied you were with the service you received! We hope to see you again in the future. -Rosenthal Jaguar Land Rover
Outstsnding Service Received
Today I received outstanding service from Giovanni Quintana at the Tysons service for assistance with my Encore and Bluetooth! I found him very professional and knowledgeable - overall outstanding experience with him!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this positive feedback! We are happy to hear your experience with Giovanni was a great one! We hope to see you again in the future. -Rosenthal Jaguar Land Rover
Answered every question
This was such a helpful service. Giovanni answered every question and was very patient and knowledgable. I feel much more comfortable operating the vehicle than I did before his visit. A very worthwhile service and much appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
