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Preston Toyota of Easton

(320 reviews)
Sales hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award
New (855) 216-8440 (855) 216-8440
Used (855) 219-3495 (855) 219-3495
Service (855) 222-6846 (855) 222-6846

Reviews

(320 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Preston Toyota of Easton from DealerRater.

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Honest and true about everything.

Honest and true about everything. Super helpful and willing to make the consumer pleased. Best car buying experience ever.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We're so glad to hear that you had a stellar sales experience ever with us! Our team at Koons Easton Toyota is dedicated to providing honest and helpful service to ensure customer satisfaction. Thank you for choosing us, and we hope you enjoy your new car!

It was a distinct peasure to work with Koons in

It was a distinct peasure to work with Koons in Easton,they were friendly, knowledgeable, and so easy to deal with. The repair was sheduled for more than two hour, Charley recognized immediately that we should take advantage of their concierge service, a real blessing, since we have medical problems. We were kept appraised about the service on a regular basis. All in all a very pleasant experience. My daughter bought a new Prius from Koons last month and now we know whu she is so happy.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We're delighted to hear that you had such a pleasant experience working with our team at Koons Easton Toyota. Providing excellent service and convenience is what we strive for, and we're glad that Charley was able to assist you with the concierge service. We appreciate your support, and please don't hesitate to reach out if there's anything else we can do for you or your family in the future. Have a wonderful day! - The Koons Easton Toyota Team

Love this service department!

Love this service department! Reps are very professional and friendly . Appointments are accepted & if you aren’t able to drop off your vehicle, they will come to your home to pick up your car and return it when the service is complete…free of charge. So convenient.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

We appreciate the time you took to share your great experience with Koons Easton Toyota! Our team always strives to provide an easy experience for our customers and we're glad to hear that we could make things so convenient for you. We look forward to working with you again down the road!

Everyone very nice at Koons Easton.

Everyone very nice at Koons Easton. I reccomend them from Sales to Finance to Service. Nice experience.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Here at Koons Easton Toyota, we always value and appreciate our customers' feedback. Thank you for your kind words and praises!

There was great service and Charlie kept me informed

There was great service and Charlie kept me informed every step of the way while I was waiting for the work to be done.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words about our team and Charlie's great service at Koons Easton Toyota! It's wonderful to hear that he kept you informed during your wait. Thank you for the five-star review!

While shopping on-line for a used vehicle I saw that

While shopping on-line for a used vehicle I saw that Koons had one that might work. I contacted the internet salesperson and received details plus they sent me a video of the car. I had them write up a quote and send it to me. The next day I spoke with Franklin who sent me another video of the car. I offered a lower price and they declined. They also add a Processing Fee at closing that is strictly dealer profit which they would not lower or remove. We made an appointment to come and see the car. While stopped for lunch, I received a notification on my phone that there had been a price adjustment. I thought to myself, is this a bait and switch deal with a higher price? To my delight it was a notification that the price had been reduced by $500. Upon arrival I spoke with Justin behind the desk and asked about the price reduction. He said they would honor that price and introduced me to Tanner who showed us the car and went with us on a test ride. He also arranged to have the car put on a lift so that I could examine the undercarriage. We started paperwork while they washed the car and filled the tank with gas. Finally, we were ready to meet with Chris in Finance. Finance is where many dealerships try to sell you expensive upgrades and warranty programs that are priced well above dealer costs. Not Chris. No high pressure for anything. The only thing he mentioned was the availability to purchase a seven-year warranty/towing/repair plan at dealer cost which I thought was too good of a deal to pass up. In summery my experience with the Koons staff was great. The only downside was that Chris was the only Finance Officer working which caused us a two hour wait and since we had 2.5-hour drive time each way it made for a long day but in the end, Koons sold us a car at a price that was very reasonable given today's car prices. Tanner even synced our phones to the car before leaving.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Tanner, Justin, Chris, and the Koons Easton Toyota team. We will be sure to pass on the kind words to them. With regard to the rest of your feedback, we apologize for your financing taking longer than anticipated and will be sure to work toward improving our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, JT Thompson - General Manager - 410-822-8000 x1501

Mike and the team made it very easy.

Mike and the team made it very easy. I needed a new truck and they had a great deal. I drove over to them, worked everything with my trade, and took my new truck home. Done Deal!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your review is everything we hope to see! We're so glad Mike and the rest of the Koons Easton Toyota team could make your trade-in experience a smooth success. Safe travels, and enjoy your new truck!

They are not bad dealers they tried the best to help

They are not bad dealers they tried the best to help customers happy in any matter

Rating breakdown (out of 5):
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  • Overall experience 4.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback and leaving Koons Easton Toyota a review. We appreciate your recognition.

Had a good experience with Tanner Holbrook.

Had a good experience with Tanner Holbrook. Answered all of our questions and concerns, but never pushy and overbearing. Excellent qualities in a young representative of Koons Toyota, Easton. Customers appreciate that, Thanks Again.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for stopping by to review Tanner and the team at Koons Easton Toyota! Safe travels!

Kash was great.

Kash was great. Couldn’t had asked for a better Sales Representative! Great experience. Thanks Kash!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

It's great to hear that Kash took such great care of you! Thank you for choosing Koons Easton Toyota and for sharing your experience. Safe travels ahead!