Reviews
Ask for Mike Jacobs.
Ask for Mike Jacobs. He was very professional, knowledgeable, very easy to work with and made the process simple and fast. Highly recommended.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We are thrilled to hear that Mike delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Koons Easton Toyota!
I specifically stated I did not want to do extensive
I specifically stated I did not want to do extensive service that would cost about $300. I would do this in March with 30000 mile check. At checkout I learned the service was done anyway. I paid but am VERY upset about this. So after years of taking my cars there for service I will look elsewhere.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I am so sorry to hear that there was a miscommunication. Our goal is to deliver top-quality service, and it's very disappointing to see that we missed the mark this time. We will be sure to discuss your feedback as a team to ensure something like this does not happen again. If you are willing, I'd love the chance to speak with you directly to see if I can help improve your experience. At your earliest convenience, please consider giving me a call. Thank you, JT Thompson - General Manager - 410-822-8000 x1501
The customer service was very good They help me to get
The customer service was very good They help me to get the best interest so I can get the car
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
It was our pleasure to assist you, Julio! Thank you for choosing Koons Easton Toyota and for sharing your experience. Drive safely!
I’ve have always experienced excellent vehicle and
I’ve have always experienced excellent vehicle and customer service and would recommend this dealer to others
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jim, we are proud to hear that our team always delivers 5-star service! Thank you for your lovely review of Koons Easton Toyota!
Excellent Service
Worst buying experience ever.
Worst buying experience ever. 6.5 hours to purchase a certified used Tundra. And, had to return the following weekend for more service. Dealer is 1 hour away! The 2nd key does not work and they want me to loose 3-4 hours of work so they can fix it. Should have worked when issued. Very unpleasant experience. Also looking for a car for my wife, will be going to a different dealer for sure.
- Customer service 1.0
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Jeff we are doing our best to get you a second key. Our vendor was coming to your home today. If there is anything else I can do for you, please give me a call. Thanks, JT Thompson - General Manager - 410-822-8000 x1501
Came in looking for a nice used truck.
Came in looking for a nice used truck. Mike found me a great deal on a really cool Tacoma. I love this thing. All the guys at Koons are great
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Brandin, thank you for the great review! We are so glad to hear that Mike delivered such a successful purchase experience. Drive safely in your Toyota Tacoma, and we hope to see you back again at Koons Easton Toyota!
Thank you for another positive buying experience at Koons
Thank you for another positive buying experience at Koons Easton. I had purchased my 2018 Highlander from Koons Easton and recommended this dealership to my friend tom. Tom purchased a 2022 Tacoma and was very satisfied with the dealership. I also purchased a 2022 Tacoma and very satisfied with the salesmanship skills of Mike Jacobs and the financial wizard Chris. They provided a win win situation for the customer and the dealership.
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are more than pleased to hear that Tom, Chris, and Mike delivered professional service which made your experience a success from start to finish. Thank you for choosing Koons Easton Toyota and we wish you many safe and happy miles, Zak!
Great dealer for service.
Great dealer for service. I have had my Camry serviced there for years. Always satisfied with their service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a loyal customer of Koons Easton Toyota! We appreciate your business and can't wait to see you again next time.
The crew of Bill, Justin, and Chris made our car buying
The crew of Bill, Justin, and Chris made our car buying experience at Koons Easton Toyota a blast! Bill kept in touch with us for many months to help find us a vehicle that fit our needs. He is very easy to talk with, knowledgeable, and thorough. Justin was helpful in explaining various purchase options. Chris explained the financing options in detail and was generally great to chat with. Everyone at the dealership was nice, and courteous, and we can't recommend them enough. We will definitely be calling Bill when in the market for another vehicle.
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so proud to hear that Bill, Justin, and Chris went above and beyond to ensure you had a seamless purchasing process at Koons Easton Toyota! Thank you for having confidence in us, and we wish you many safe travels in your new ride!
Everyone at this dealership was very helpful.
Everyone at this dealership was very helpful. I would recommend this dealership and salesman to everyone I know that is in the market for a vehicle.
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving Koons Easton Toyota a five-star review! It's great to hear that our team delivers exceptional customer service. Take care!