Reviews
Mike Jacobs was very professional, and treated me with
Mike Jacobs was very professional, and treated me with respect. He listened to what I wanted, provided me with options, and ended up putting me in a beautiful car. I will be telling all my friends and co-workers to call these guys when they need a car. A quality product at fair pricing
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new car! We are thrilled that Mike and the team took such great care of you and earned your positive review. Thank you from all of us at Koons Easton Toyota!
The work on my car was fine but I'm not impressed with
The work on my car was fine but I'm not impressed with the staff of the service department. They didn't call when my car was finished and when I showed up to pick it up right before the dealership closed late Saturday, the paperwork was nowhere to be found. I was told that the work hadn't been done and I'd need to pick up my car on Monday. But I needed my car! I asked for the key, planning to take my car without having it serviced. It also couldn't be found. After waiting around for a while, the sales manager helped to track down my key. It turned out that the car had been serviced but the paperwork had been put in the wrong place. As I said, not impressed.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
This is a concerning review to read, and I do sincerely apologize for any miscommunication that occurred here. While I am pleased to hear that we ultimately were able to get you and your vehicle back on the road, I also assure you that we will use this as a learning experience and ensure we improve our process going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. JT Thompson - General Manager - 410-822-8000 x1501
Service by the Koons folks continues to be outstanding.
Service by the Koons folks continues to be outstanding. In addition to very professional and thorough maintenance service, Mr. Cauffman goes out of his way to keep me fully informed about the vehicle’s condition. Could not ask for better service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kent - It means a lot to hear that our service stands out to you. Thank you for posting a great review about your time working with Mr. Cauffman and our Koons Easton Toyota team! We truly appreciate your support.
We don’t understand why it takes 3 hours for an oil
We don’t understand why it takes 3 hours for an oil change and tire rotation on a Tundra. Previous Toyota dealer in NC could have me out in an hour! Service person said my Highlander battery was failing and needed to be replaced ASAP, 20 months later it’s doing fine! We’re finding issues with trust and time management. Needs improvement on both.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I'm so sorry that you've been dissatisfied with our service. What you've described here is not the experience we intend for our customers and I apologize for the delays you've run into. I would like to ensure that any outstanding concerns are taken care of, but I won't be able to find your contact information from this review. Please give me a call. Thank you, JT Thompson - General Manager - 410-822-8000 x1501
I wanted a nice Chevrolet Cruze because my old car had an
I wanted a nice Chevrolet Cruze because my old car had an accident. Koons had a really nice one, and Mike Jacobs was able to help make it work out for me. I took it home that night. Had a great time
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new Chevrolet Cruze! We appreciate your business and we will be sure to pass along your kind comments to Mike. Thank you from all of us at Koons Easton Toyota!
Everyone is friendly and helpful and ready to serve you!
Everyone is friendly and helpful and ready to serve you! Sales and Service departments are both excellent
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're smiling hearing so many of our team members made your experience at Koons Easton Toyota so positive! Thank you for supporting us with a great review, and we look forward to the next time you stop by!
Awesome experience awesome everything Friendly and one of
Awesome experience awesome everything Friendly and one of the financial men in brad I have ever used you can go wrong in Koons easton
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Koons Easton Toyota team. Drive safely, and we hope to see you back again down the road!
Kash and Mr Michael where very helpful and also very
Kash and Mr Michael where very helpful and also very patient .I definitely believe they did the best they could do for me .I would like to thank them again !I also like to give a shout-out to T.j and Marcus ‼️That team there was Excellent ‼️Can’t ask for better
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Tony - We are delighted that our team could deliver an excellent experience for you! Thank you for choosing Koons Easton Toyota and for sharing your feedback. Enjoy your new car!
They made it convenient with their concierge service and...
They made it convenient with their concierge service and kept me informed throughout the process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is terrific to hear that your visit was so smooth and seamless! Thank you for choosing Koons Easton Toyota and for sharing your feedback. Drive safely until we see you again!
I bought a 2022 Toyota Highlander Hybrid, I never would...
I bought a 2022 Toyota Highlander Hybrid, I never would have thought I'd own a Hybrid. It was a gas guzzler for me all the way. Let me just say Franklin my Sales Agent sold me on the idea and I was extremely impressed with Franklin's foresight regarding the Hybrid. I couldn't be more pleased. Very professional, made everything very easy. Job well done!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Toyota Highlander Hybrid! All of us at Koons Easton Toyota appreciate the time you took to write about your experience working with us during your new car purchase. Providing exceptional customer service is our number one priority, and we are thrilled to hear Franklin was able to assist you so successfully. We especially love that he helped you drive home in a car you'll love. Enjoy!