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(280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Hamburg from DealerRater.

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Repair and service visit

Good experience Installed new battery and rotated tires and changed oil. Worked it okay Also had to fix leaky tire which they did Satisfied this far

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Been going to West Herr Chevy for decades for vehicle

Been going to West Herr Chevy for decades for vehicle maintenance and services. Shaun and his team do a great job. Efficient and fast. Very trustworthy and friendly crew!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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My new eqinox

Tom was very helpful finding me a new vehicle after mine had been totaled. Not easy to find exactly what I wanted but he continued to look. Dealership facilities are nice . And everything during the purchase went smooth. We would recommend Tom and west herr to anyone looking.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mark is a great and fun person to deal with he did his

Mark is a great and fun person to deal with he did his best to get me the best price ever. And Taylor helped tremendously with getting me in my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Devil is in the details

Very professional and friendly. My ONLY complaint was the detailing of the car. Crumbs, drips, dirt 2nd & 3rd rows. Daughter cleaned it when we got home….love her! I hate to leave such a bad review when I had such a positive experience otherwise, but the detailing was SO BAD. I’m being sent a gas card, I appreciate the thoughtfulness. The car shouldn’t of went off the lot in that condition :(

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I came in for an oil change.

I came in for an oil change. Employees were helpful and when I got home my receipt showed a different type of oil was put in than what I need for my Subaru. Reached out to Jason the service manager he redid my oil change so that it had Subaru oil and parts as was needed and followed this up with a gift certificate for my inconvenience. This was unexpected and he went above and beyond to make me a happy customer - thank you! 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great Service as usual

Donovan was excellent in helping with my warranty service he explained everything that the warranty provided and this goes for 6 years or 50,000 miles

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I was happy that they could make the appointment fairly

I was happy that they could make the appointment fairly quick. The service person was helpful.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent dealership

Always quick and professional service. Staff is always friendly and knowledgeable and never pushy to sell you anything like some other dealers do. Highly recommend West Herr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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One of the best service depts.

Great service dept. Always professional and prompt. I always bring my cars here for service. I bought my truck from another dealership but didn't hesitate to bring it back here. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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