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Reviews

(280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Hamburg from DealerRater.

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Good Customer Service

Nathan at West Herr Chevy was polite and courteous . He was professional and explained the procedure at the beginning of the process. He gave a realistic time frame for the diagnostic process and repair. The process was completed prior to the timeframe given. Very good customer service from the get go .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fabulous Maintenance service

Shaun in service department is fabulous at his job and really does take care of his customers! He is the reason I go to west herr with my Cadillac! Great young professional with a great personality!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I found your service to be excellent. The people who work there are very friendly and helpful. The service was done very quickly and correctly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great people

Great Experience! Jason was very knowledgeable and helpful. I would recommend this dealership to anyone looking for a new or used vehicle. I will be back for my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I pulled up to the garage they immediately opened up the

I pulled up to the garage they immediately opened up the door I was probably 20 minutes early they took my keys tell me exactly what they were going to do which we agreed on my car went in I sat in a pleasant waiting area got my keys paid the bill and I was out the door it was smooth it was great I love this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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They were very friendly and informative Did the work in

They were very friendly and informative Did the work in timely matter Would go there again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I was greeted and taken care of promptly.

I was greeted and taken care of promptly. My service was completed in a very short time. Nice waiting area also. Service was explained to me at checkout. Easy,peasy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Consumer response

ljleman I was greeted and taken care of promptly. My service was completed in a very short time. Nice waiting area also. Service was explained to me at checkout. Easy,peasy!

It was a great experience! Super helpful and made it very...

It was a great experience! Super helpful and made it very easy to get a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great service

multipoint Inspection of my 2021 chevy silverado was in and out as usual. Top notch and professional.thank you west herr. Glad I chose here to lease my chevy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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West Herr Chevrolet Service

My family and I have been buying cars at West Herr Chevrolet for years! If it wasn't a great place to buy, I wouldn't be buying there! Myself alone, I've purchased 8 vehicles. Not lease, bought. Great place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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