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Reviews

(280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Hamburg from DealerRater.

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My excellent visit with West Herr and also the woy

I have always had excellent service with West Herr . Everyone is very friendly and very helpful and professional . I woul recommend them very highly to my friends .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I have been going to this dealership for over 20 years.

I have been going to this dealership for over 20 years. They are kind and helpful but not pushy. The salesperson, Keagan called me up a couple of months ago to offer me a trade up from my current lease. I had to wait for the factory to build it but Keagan always kept me updated. It came in earlier than expected and Keagan got right on it and I drove my new car home the same day. Thank you for you excellent work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very helpful to resolve problems.

Very helpful to resolve problems. Informed me of what to do next. Nice waiting area too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Wonderful staff excellent service

I bought a car from out of state and West Herr was able to handle everything over the phone. I just had to show up and drive away! The staff is friendly and worked to make my experience as smooth as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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West her Chevy Hamburg

West her dealer Doing good service thanks for all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I’m very happy with my experience at west herr Chevy

I’m very happy with my experience at west herr Chevy service dept. as always

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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This is the third vehicle that I have purchased from West

This is the third vehicle that I have purchased from West Herr Chevrolet, my sales consultant, Keegan Kuczma was Absolutely Top Notch, Professional, Courteous, Very Knowledgeable, and completely satisfied every aspect of my buying experience. I will hands down be calling upon Keegan again when my wife is ready to upgrade her vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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3rd truck I have leased from this location.

3rd truck I have leased from this location. The manager and sales team fast and efficient in getting things done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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They were very knowledgeable about what I was looking

They were very knowledgeable about what I was looking for. I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Like a rock love my Chevy Silverado

Great dealership I've always been taken care of. I least three vehicles from this dealership. Family service always honored my free coupons as well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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