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Reviews

(280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Hamburg from DealerRater.

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Do no go to this dealership location

Awful, do not go. They breached, warranty, never did a precar checkup and I've been trying to get my second key for over a month

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service

Some what fast process. I got exactly what I wanted.Perfect for me and my family. Nice staff. Clean facility. Went out of their way to give me the perfect fit for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Chevy Trailblazer 2021

Professional, courteous, and friendly service from the West Herr Chevrolet of Hamburg team today while my car was being serviced. I did not have a long wait time, and when I asked for assistance on using one of the features in my vehicle they were happy to assist me! Thanks for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always treated professionally , always treat you with...

Always treated professionally , always treat you with respect and handled any problem quickly, nothing but praise for this service department and dealership in general. Recommend using this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service for shifting issues

Shaun was great at communicating while my truck was in for service. Unfortunately the problem did not replicate itself while in their shop. Great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2018 Chevy Silverado LT

Great customer service. Listened to my wants. Not pushy. Very friendly and accommodating. It was very busy that day and the sales staff made sure each customer was attended to and not left waiting. I would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had the BEST car buying experience with Mark Michalek!...

I had the BEST car buying experience with Mark Michalek! Mark was professional and easy to work with. He knew how much I wanted the vehicle and made it happen for me. I generally dread this experience, but working with Mark and the Chevy West Herr crew was great! I highly recommend Mark for your car buying/leasing needs and will definitely do business with him moving forward!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Shaun is ALWAYS doing his best to ensure customer...

Shaun is ALWAYS doing his best to ensure customer satisfaction. I schedule my service appointments when he is there because I always leave knowing he's done his best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Oil change and inspection

Excellent service by Jennifer and the West Herr Chevrolet team. Got my truck in and out very quickly. Took care of every thing that I asked for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Latch

We’ve been having an intermittent problem with our latch. They replaced a part, checked electrical wiring and occasionally it still occurs again. They allowed us an open door policy, which is if we are available to drive in immediately for attention. In their defense, when I have taken it in the door opens.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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