Reviews
Do no go to this dealership location
Awful, do not go. They breached, warranty, never did a precar checkup and I've been trying to get my second key for over a month
- Customer service 2.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service
Some what fast process. I got exactly what I wanted.Perfect for me and my family. Nice staff. Clean facility. Went out of their way to give me the perfect fit for me
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chevy Trailblazer 2021
Professional, courteous, and friendly service from the West Herr Chevrolet of Hamburg team today while my car was being serviced. I did not have a long wait time, and when I asked for assistance on using one of the features in my vehicle they were happy to assist me! Thanks for the great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Always treated professionally , always treat you with...
Always treated professionally , always treat you with respect and handled any problem quickly, nothing but praise for this service department and dealership in general. Recommend using this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service for shifting issues
Shaun was great at communicating while my truck was in for service. Unfortunately the problem did not replicate itself while in their shop. Great service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2018 Chevy Silverado LT
Great customer service. Listened to my wants. Not pushy. Very friendly and accommodating. It was very busy that day and the sales staff made sure each customer was attended to and not left waiting. I would recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I had the BEST car buying experience with Mark Michalek!...
I had the BEST car buying experience with Mark Michalek! Mark was professional and easy to work with. He knew how much I wanted the vehicle and made it happen for me. I generally dread this experience, but working with Mark and the Chevy West Herr crew was great! I highly recommend Mark for your car buying/leasing needs and will definitely do business with him moving forward!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shaun is ALWAYS doing his best to ensure customer...
Shaun is ALWAYS doing his best to ensure customer satisfaction. I schedule my service appointments when he is there because I always leave knowing he's done his best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change and inspection
Excellent service by Jennifer and the West Herr Chevrolet team. Got my truck in and out very quickly. Took care of every thing that I asked for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Latch
We’ve been having an intermittent problem with our latch. They replaced a part, checked electrical wiring and occasionally it still occurs again. They allowed us an open door policy, which is if we are available to drive in immediately for attention. In their defense, when I have taken it in the door opens.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
