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Reviews

(280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Hamburg from DealerRater.

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Great service and staff. They were very nice and helpful...

Great service and staff. They were very nice and helpful in the service garage. The girl was extremely friendly and helpful when booking my oil change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I leased 3 vehicles with west Herr Chevy in Hamburg NY....

I leased 3 vehicles with west Herr Chevy in Hamburg NY. I can’t say enough about my experience with Shaun in the service department. Shaun and staff are very efficient and go out of their way to make sure you are receiving the best service ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I’ve been dealing with this dealership for 20 yrs. Always...

I’ve been dealing with this dealership for 20 yrs. Always been straight shooter we me . Used to be a do it yourself . Now I just have them do it . Great dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First time there: everyone was courteous, knowledgeable &...

First time there: everyone was courteous, knowledgeable & informative. The wait time for service requested was negligible. In fact a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Dealership for Vehicle Purchases and Service

I went for my yearly car inspection and an oil change. I was taken care of promptly, service was excellent, and all services were completed in a timely manner. I have leased two vehicles from West Herr Hamburg and they have always given me excellent service. I would highly recommend West Herr Hamburg for all your vehicle needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Go to west here for your new Vehicle experience

My experience was awesome.the people are very helpful in the buying Process.they know what to do when it goes on the lot they sell it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Vehicle Service

Scheduled oil change, rotation and NYS inspection. Quick excellent service alas always. Purchased my last 3 Silverado’s from west herr Chevy. Always friendly great people. Thanks Again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service was great $224 in labor is a bit excessive for...

Service was great $224 in labor is a bit excessive for One radiator hose clamp in coolant Next time I’ll just try a regular garage

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always courteous and friendly service. No waiting at all...

Always courteous and friendly service. No waiting at all and appointment was made available with getting my vehicle in quick. Service was completed very quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was able to schedule an appointment online, dropped off...

I was able to schedule an appointment online, dropped off my vehicle for repairs to be completed, had my questions answered and was pleased with the entire process overall!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.