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Reviews

(280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Hamburg from DealerRater.

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Awesome

Paulette was a wonderful salesperson and went above and beyond! She made the entire buying process easy. This was my first car purchase and was nervous she went out of her way to make me comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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my new used car

Nicole Ostrowski deserves a kudos for 5 star customer service. 2 nd vehicle I have gotten from west herr they put all other dealerships to shame

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nicholas

Salesman Michael Schleicher was great and made it super easy to understand the whole process. Comfortable atmosphere with friendly people all around. Would definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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16 explorer

Overall we had a fantastic experience. Customer service provided by our sales rep Phillip was the best I’ve ever had buying a vehicle. No nonsense. Detailed and full tank of gas which is rare anymore. And ordered me the rear mat that was missing which came before we left the building. Will be going there again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Leasing made easy

Karen Herniak was my sales and leasing professional. She was pleasant, patient and very knowledgeable. My experience with leasing a new car ran smoothing because of Karen?s expertise. I?m very grateful for her assistance. I would highly recommend her to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great buying experience

By far the best salesman I ever dealt with, Matt Schiferle worked extremely hard to find exact vehicle I wanted , he treated me like a family member, would strongly recommend West Herr Chevy and Matt to everyone I know

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fantastic Customer experience

My salesman Michael Schleicher was amazing. Other than getting a new car, he was an awesome person to deal with and would highly recommended him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service! Very helpful!

Great Service! Very helpful! The sales person was great. The Sales Manager was wonderful and really help make the sales process smooth and easy. I will definitely buy from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

I walked in to the dealership clueless on what to do. I got a lovely young lady my age named Diami, to help me with the process and she made it smooth, easy and even fun !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service is great

Was in for service. They take great care of my car every time I?m in. Always a pleasure to talk to Jennifer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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