Basil Toyota

I tried to purchase a vehicle made a deal over the phone was told.I could come in the next day to pick it up and then After they found out I would be getting my own financing, they didn't want to sell me the vehicle anymore. And said that they already brought it to auction and made a mistake.

The sales person Ken was very good and kept me informed and went out of his way to help

I purchased a new RAV4 from them. Primarily because they maintained a relationship without putting a lot of pressure on me. I was able to take my time, do my research and make a decision w my timetable.

I have used Basil Toyota since I moved to Lockport NY. Bought several vehicles and had all of them service there and never had any problems.

Basil Toyota has the best service in all depts.! ! Expecailly in the sevice. They care and very fast . Thank you to everyone.

Put 100$ deposit on car after talking to the salesman, donny about warranty, later the insurance guy says it's more than 3× as much. I say that this indicates they think the car could be a lemon. He agrees "thats why it's so high" so I call off purchase. They have not given back deposit. I will edit this review if they do. Donny also questioned why I initially didn't want to put down a deposit a total of 4 times. "Just a hundred dollars", "why not", shady tactic definitely don't give deposit.

Put 100$ deposit on car after talking to the salesman, donny about warranty, later the insurance guy says it's more than 3× as much. I say that this indicates they think the car could be a lemon. He agrees "thats why it's so high" so I call off purchase. They have not given back deposit. I will edit this review if they do. Donny also questioned why I initially didn't want to put down a deposit a total of 4 times. "Just a hundred dollars", "why not", shady tactic definitely don't give deposit.

I was in the dealership sat Jan 13. Had a deal all set and they wouldn't sell me the vehicle because I wouldn't finance . My husband got up and walked out . This was horrible customer service. The worst I ever dealt with . It was no deal that's what we where told . That's the worst I've ever been treated . I will never go back there that's awful worst experience I've ever had . Greedy . Guess what that vehicle is still on the lot. I would have given no stars but that wasn't an option . Don't get me the wrong the salesmn ws great but his boss was a jerk . Never ever again .

I was in the dealership sat Jan 13. Had a deal all set and they wouldn't sell me the vehicle because I wouldn't finance . My husband got up and walked out . This was horrible customer service. The worst I ever dealt with . It was no deal that's what we where told . That's the worst I've ever been treated . I will never go back there that's awful worst experience I've ever had . Greedy . Guess what that vehicle is still on the lot. I would have given no stars but that wasn't an option . Don't get me the wrong the salesmn ws great but his boss was a jerk . Never ever again .

I was from out of town to buy my new car! Basil was great and easy to work with!