Dave Smith Ford

Very fast and friendly excellent service. They got me in and out. I was very satisfied

My recent transaction in ordering a new vehicle was a very smooth transaction and well worth the wait. My salesman, Jim Walters kept in touch and updated me on the progress from day one. He was extremely knowledgeable, detailed & thorough. From the registration, new plates, and contacting my insurance agent, the process was seamless. I plan on having the dealer service the truck in the future. It was a great experience and would highly recommend Jim along with the dealership, Dave Smith Ford.

Very satisfying experience getting tires replaced on my F150. The General Manager, Eric Hartz was extremely helpful and accommodating! I highly recommend having service work done at Dave Smith Ford.

Frank Masi is by far the best service manager you people have had in the time I have been associated with your dealership

Exemplary customer service, minimal waiting, specialized care for my Bronco, at a fair price —- nothing else matters. I highly recommend Dave Smith Ford in Williamsville, NY.

After searching several Dealerships, I finally got my mustang~!! The search is over~!! THANK GOD~!! Alex Dunn is AMAZING at his job....very professional, very friendly...he made the transaction very enjoyable....My time there was stress free....THANK YOU ALEX FOR EVERYTHING and A JOB WELL DONE~!!!

I had the worst experience at a dealership possible to occur. Mark put a deposit down on a vehicle to hold it because he thought I would like it. I test drove it and asked to have it overnight. Took it home, the next day the salesman and GM Dan told me I only had one hour to decide in which wasn't enough time for me. The GM was very rude. The next week they drop the price for auction because guess what? In that one hour I had a week had passed and no one looked at it. I text to see if it's available. Go in to buy it. Sign everything to take it home. There's a lean and no title. Dealership claims they did not know yet again a week prior I had one hour to decide. Vehicle had one small dent in which they said will be fixed, only has one key I am told I will get another. Over a week goes by before the titles in. Get the car it's been there dents still there, no key. Drive the SUV home only. Next day only to two stores. Brakes start squealing. Mechanic looks at it. I call next day. Oh bring it in. List of things wrong sent over including brakes, rotors calipers. Another week goes by they still have the truck. Go pick it up. It's making the same noise. GM gets in no noise of course. I drive home hear it turn around. Drive the salesman so much noise you can’t believe he states "oh drive it 100 miles it should go away". Now I am getting upset I ask for the GM oh he's in a meeting. The tech comes for a ride hears it. Within the drive states all of this "oh we cleaned the pads, that noise will go away I promise, must be cheap brakes whoever put on it prior, yeah it's the brakes, GETS out of the vehicle says if it's still happening in a few weeks bring it back and tell them it's the pads and rotors but don't say I said so". I ask to talk to the GM manager dick head Dan. Explain what the tech said, that I am getting mad and it should be fixed. Dan comes back and says the tech said he didn't say that. In which I get mad and ask why I would lie. I said you are a dealership you should be fixing it not saying drive around with the noise. GM gets mad at myself and my significant other for expressing concerns about working in costumer service and they should be fixing it. Our experience was the worst we have had and trust me we own vehicles- he was told this. Dan gets xxxxxx off states "I am not doing anything for you, I am done here. We are done". Gets up and walks away as I am still speaking. If this is the type of dealership you want to deal with be my guest. Hours wasted, treated and talked to like xxxx and sold a car they refuse to fix even when their tech stated all of the above. A manager who just says we’re done and walks away, now that is the great representation of how you will be treated at DaveSmith Transit Road.

I purchased my vehicle in December. My experience with this dealership was fantastic. I normally dread purchasing a new vehicle, but this was an easy and relaxing purchase. I dealt with Dan Flanigan and Charlie Giglio, they couldn't have been nicer and more accommodating. I highly recommend this dealership!

The price that was listed was not the asking price. They need to honor the price, fix it on the webpage or take it down.

My experience was stress free. Jim found the exact vehicle I was looking for. Thank you Jim and Dave Smith Ford.