Reviews
Great Experience with Wickstrom Ford in Barrington, IL.
Great Experience with Wickstrom Ford in Barrington, IL. Alex Lopez took great care of me, he was very proactive and he respected my communication preferences and decision timeline. This is how it should always be done.
Great Experience with Wickstrom Ford in Barrington, IL.
Great Experience with Wickstrom Ford in Barrington, IL. Alex Lopez took great care of me, he was very proactive and he respected my communication preferences and decision timeline. This is how it should always be done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just bought a 2025 Aviator & love it!
Just bought a 2025 Aviator & love it!......Tristan was just awesome throughout the process & extremely responsive! She understood our needs & what we were looking for, which made the experience even better. Thanks again to Tristan & the entire Wickstrom group for making this happen!
Just bought a 2025 Aviator & love it!
Just bought a 2025 Aviator & love it!......Tristan was just awesome throughout the process & extremely responsive! She understood our needs & what we were looking for, which made the experience even better. Thanks again to Tristan & the entire Wickstrom group for making this happen!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jared Nelson provided exceptional service in connection
Jared Nelson provided exceptional service in connection with purchase of a new Jeep. Thank you!
Jared Nelson provided exceptional service in connection
Jared Nelson provided exceptional service in connection with purchase of a new Jeep. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Just bought a truck from Chris Krason and had a wonderful
Just bought a truck from Chris Krason and had a wonderful experience. Chris is knowledgeable and responds promptly to inquiries. He was able to find as truck for me quickly with all my needed options and color. When you visit, ask for Chris.
Just bought a truck from Chris Krason and had a wonderful
Just bought a truck from Chris Krason and had a wonderful experience. Chris is knowledgeable and responds promptly to inquiries. He was able to find as truck for me quickly with all my needed options and color. When you visit, ask for Chris.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Just bought a truck from Chris Krason and had a wonderful
Just bought a truck from Chris Krason and had a wonderful experience. Chris is knowledgeable and responds promptly to inquiries. He was able to find as truck for me quickly with all my needed options and color. When you visit, ask for Chris.
Just bought a truck from Chris Krason and had a wonderful
Just bought a truck from Chris Krason and had a wonderful experience. Chris is knowledgeable and responds promptly to inquiries. He was able to find as truck for me quickly with all my needed options and color. When you visit, ask for Chris.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
STAY AWAY UNLESS YOU WANT TO PAY FOR UNNECESSARILY
STAY AWAY UNLESS YOU WANT TO PAY FOR UNNECESSARILY REPAIRS! So my check engine light came on in my Jeep Grand Cherokee, stopped at an auto zone to have the codes read. Code said it was the ESIM module. Took my Jeep in and asked the to replace the ESIM module. The said they will do a diagnostic check and let me know. When they called they said it was a completely different sensor, and a hose…. I said fine fix it. $525.00…. The next day the check engine light pops back on. So I call and they tell me to bring it back in. This time when they check they tell me it the ESIM module…. Now I am pissed as that is what they were supposed to fix the first time. Another $300.00. Feel like I totally got scammed to pay for things that did not need to be fixed. When I asked they, their response was well sorry that you feel that way. My recommend stay away from all Wickstrom dealers they are con artists and make you pay for things you did not ask for..
STAY AWAY UNLESS YOU WANT TO PAY FOR UNNECESSARILY
STAY AWAY UNLESS YOU WANT TO PAY FOR UNNECESSARILY REPAIRS! So my check engine light came on in my Jeep Grand Cherokee, stopped at an auto zone to have the codes read. Code said it was the ESIM module. Took my Jeep in and asked the to replace the ESIM module. The said they will do a diagnostic check and let me know. When they called they said it was a completely different sensor, and a hose…. I said fine fix it. $525.00…. The next day the check engine light pops back on. So I call and they tell me to bring it back in. This time when they check they tell me it the ESIM module…. Now I am pissed as that is what they were supposed to fix the first time. Another $300.00. Feel like I totally got scammed to pay for things that did not need to be fixed. When I asked they, their response was well sorry that you feel that way. My recommend stay away from all Wickstrom dealers they are con artists and make you pay for things you did not ask for..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Excellent, Alex knew the features on both vehicles and
Excellent, Alex knew the features on both vehicles and explained them very well. He did comparison between the two. Answered every question I had on both vehicles. Very good sales skills and people skills. Very pleasant, good attitude, and professional.
Excellent, Alex knew the features on both vehicles and
Excellent, Alex knew the features on both vehicles and explained them very well. He did comparison between the two. Answered every question I had on both vehicles. Very good sales skills and people skills. Very pleasant, good attitude, and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Quickest and most efficient buying experience.
Quickest and most efficient buying experience. Tristan knew exactly what I was looking for and helped me find it easily. No hours on end in the dealership going back and forth. She found me the best deal she could with the car I wanted.
Quickest and most efficient buying experience.
Quickest and most efficient buying experience. Tristan knew exactly what I was looking for and helped me find it easily. No hours on end in the dealership going back and forth. She found me the best deal she could with the car I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We had a very positive car shopping experience at
We had a very positive car shopping experience at Wickstrom Auto Group in Barrington, IL. Everyone we worked with was friendly, helpful, and professional. The facility was, clean, well lit, and modern. Our sale was coordinated by Chris Krason who was patient and knowledgeable. He listened to our needs/wants. Chris gave clear explanations, was always prepared for appointments, and worked with us as we made our decision. We never felt that he was pushing any particular choice or that we had to make a quick decision. We truly believe that Chris and the team at Wickstrom wanted to help us select a vehicle we would be happy with for the next several years. It was a pleasure buying our vehicle from Chris Krason and Wickstrom Auto! It has now been a week from our purchase. Chris has reached out to make sure we knew he was available for questions, and we know he would honor the offer.
We had a very positive car shopping experience at
We had a very positive car shopping experience at Wickstrom Auto Group in Barrington, IL. Everyone we worked with was friendly, helpful, and professional. The facility was, clean, well lit, and modern. Our sale was coordinated by Chris Krason who was patient and knowledgeable. He listened to our needs/wants. Chris gave clear explanations, was always prepared for appointments, and worked with us as we made our decision. We never felt that he was pushing any particular choice or that we had to make a quick decision. We truly believe that Chris and the team at Wickstrom wanted to help us select a vehicle we would be happy with for the next several years. It was a pleasure buying our vehicle from Chris Krason and Wickstrom Auto! It has now been a week from our purchase. Chris has reached out to make sure we knew he was available for questions, and we know he would honor the offer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We had a very positive car shopping experience at
We had a very positive car shopping experience at Wickstrom Auto Group in Barrington, IL. Everyone we worked with was friendly, helpful, and professional. The facility was, clean, well lit, and modern. Our sale was coordinated by Chris Krason who was patient and knowledgeable. He listened to our needs/wants. Chris gave clear explanations, was always prepared for appointments, and worked with us as we made our decision. We never felt that he was pushing any particular choice or that we had to make a quick decision. We truly believe that Chris and the team at Wickstrom wanted to help us select a vehicle we would be happy with for the next several years. It was a pleasure buying our vehicle from Chris Krason and Wickstrom Auto! It has now been a week from our purchase. Chris has reached out to make sure we knew he was available for questions, and we know he would honor the offer.
We had a very positive car shopping experience at
We had a very positive car shopping experience at Wickstrom Auto Group in Barrington, IL. Everyone we worked with was friendly, helpful, and professional. The facility was, clean, well lit, and modern. Our sale was coordinated by Chris Krason who was patient and knowledgeable. He listened to our needs/wants. Chris gave clear explanations, was always prepared for appointments, and worked with us as we made our decision. We never felt that he was pushing any particular choice or that we had to make a quick decision. We truly believe that Chris and the team at Wickstrom wanted to help us select a vehicle we would be happy with for the next several years. It was a pleasure buying our vehicle from Chris Krason and Wickstrom Auto! It has now been a week from our purchase. Chris has reached out to make sure we knew he was available for questions, and we know he would honor the offer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car