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Acura of Rochester

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (232 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (232 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura of Rochester from DealerRater.

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Acura MDX

This is my second ACURA MDX and love it! I could not say anything bad about this dealership .very happy ,Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for allowing Acura of Rochester the opportunity to earn your business not once, but twice. We hope you are continuing to love your new Acura MDX. Thank you again. Kevin I Parker, General Manager/Managing Partner

Service review for Garber Accura

Excellent service. Prompt, reliable and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for choosing Acura of Rochester for your vehicle service. We are glad to have provided you with top notch customer service. Kevin I Parker, General Manager/Managing Partner

Acura

Excellent dealership experience and outstanding service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review and for sharing your experience. We are glad you enjoyed working with us. Happy Holidays. Kevin I Parker, General Manager/Managing Partner

Garber Acura of Rochester

Excellent experience negotiating a lease deal with Acura. Our sales rep Paul Liebert was helpful, knowledgeable and a pleasure to work with. Love our new 2018 Acura TLX.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Garber Acura of Rochester for your new Acura TLX. I am glad you enjoyed working with our staff and continue to love your new vehicle! Happy Holidays. Kevin I Parker, General Manager/Managing Partner

Great Salesmanship and Friendly atmosphere

Christopher Wood was GREAT. He took time before and after I purchase my new RDX to explain the features, financing details, RDX features, etc. He was never pushy and his brief in the product he was selling reassured me that I made the ?right? vehicle choice! Thanks Christopher on a job, WELL DONE! Sincerely, Sandra White-Williams

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for choosing Acura of Rochester and for sharing that experience with others. We appreciate your business and hope you love your Acura RDX. Kevin I Parker, General Manager/Managing Partner

Acura MDX Service at Garber

Staff went above and beyond to accommodate my schedule with dropping me off & picking me up when my car was finished

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for choosing Acura of Rochester and for sharing your experience. I am glad we were able to conveniently work with your schedule! Kevin I Parker, General Manager/Managing Partner

Great Service

Paul was very helpful and made the car buying purchase a great one. He made sure to take His time and was very thorough! Would highly recommend him! Thank you Paul!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for choosing Acura of Rochester for your vehicle purchase. We appreciate your business. Kevin I Parker, General Manager/Managing Partner

Scheduled service visit

Good service and polite staff. Worked that needed to be done was well explained and accurate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for choosing Acura of Rochester for your vehicle service, We are glad your repair appointment went well! Kevin I Parker, General Manager/Managing Partner

Certified Pre-Owned 2015 MDX

My husband and I recently visited Acura of Rochester looking for a certified pre-owned MDX. After driving a Volvo XC90 for the past two years, I was ready go back to Acura. After test driving a 2015 MDX with low mileage I knew this was the vehicle for me! Greg Hunt did a fabulous job explaining all of the features of the vehicle and has gone out of his way to make sure we are happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for allowing Acura of Rochester the opportunity to earn your business. I am glad you enjoyed working with Greg on getting back into an Acura vehicle. Kevin I Parker, General Manager/Managing Partner

Leased a new 2018 Acura RDX from Paul Liebert at Garber.

Paul was extremely knowledgeable, professional and accommodating through every step of the purchase process. He made our leasing effort go very smoothly and also spent a lot of time going through the elements of the RDX, so we would know everything that was available. We were very, very pleased with Paul, and I would buy again from him in a heartbeat. Thank you, Paul!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for choosing Acura of Rochester for your Acura RDX purchase. We are glad you enjoyed working with Paul and we thank you for sharing that experience with others! Kevin I Parker, General Manager/Managing Partner