Acura of Rochester

I recently purchased a 2017 Acura RDX from Acura of Rochester/Garber Acura. The sales person, Kristen Woods was terrific to deal with and worked hard to ensure that I was happy with not only the vehicle but with the entire buying process. The finance people were informative, polite and most of all not pushy. Enjoyed doing business with them!

First of all, when I first arrived, I was offered a drink. I needed a vehicle to drive while they worked on my car and they provided me with one. Matt, the technician, was kind and honest with what was wrong with my vehicle which I appreciate. When I returned to pick up my vehicle, Chuck was very friendly and offered me a drink and icecream! He even lifted something heavy that I had in the trunk of their vehicle and put it in my car for me. They washed my car and vaccuumed the floors. They have great customer service skills. My car runs great!

I have to say that working with Chris Wood and Ken was awesome. I have been wanting to get a Acura for over 10 years and they made my dream come true. I would refer anyone looking for a new car to see Chris Wood. Thank you again to Chris and Ken in helping me get my dream car.

Chris W is an excellent salesmen and person. Returned to work with him because of his professionalism. Chris has great knowledge of the cars. I never felt pressured from him. I would recommend anyone to use him as a sales person!

Both Paul Liebert and Paul Emerson were a pleasure to deal with. They were very helpful and accommodating in picking out the right car for me and working through the financial aspects of it. I have either owned or leased an Acura since 1985 and the comfort and ease I have experienced with the Acura personnel I have dealt with is one of the reasons.

My wife and I had visited 5 competitive auto dealers in our area. When we visited this Acura showroom we expected the norm in "car salesmanship". Chris Wood, of your staff, isn't a car salesman ... he is a transaction facilitator. We were shown and exposed to the features of the Acura RDX. Never hyping any particular RDX feature without describing the "package" that housed that particular component. We felt extremely comfortable with Chris's demeanor, knowledge of product and most of all his attentiveness to the customer's needs. The RDX SOLD ITSELF via Chris Wood's approach and knowledge. Great experience after having dreaded it for a while! Andrew & Pat Yanish

just stopped in to look at new accord; found the right one on the lot; got fair price for tradein; no hassle, no demands, drove out two days later with new car and full tank of gas; TIM DEIR is one of their best salespersons; good personality, great knowledge of the vehicles, friendly to deal with; would purchase another vehicle from him; oh wait, already purchased vehicles from him and from the dealership!!!

Rick was a perfect gentleman from start to finish, and I never felt pressured to buy. Great experience! I just went to look for a "new" used car and ended up buying. We drove two used ones, looked at new ones as well. If your looking for the no pressure sales guy, go see Rick!

I went to Garber to look at a used RDX, drove 2 different ones, looked at a new one as well. I finally decided on the one I wanted, the original one I came to look at and the process was smooth and efficient without pressure. Our salesman Rick was a true gentleman. I would recommend him without hesitation.

I was "just looking" and not really planning on buying this time out. My interactions with all the people that I met at the dealership lead me to purchase a used Acura that day. My salesman was pleasant, knowledgeable, helpful and not aggressive. I was allowed to take the car for a spin by myself and many of my questions were anticipated and followed up with photos or documentation. My salesman spent 2 hours going over all the technology etc... and I feel I could call him with any questions or concerns.