Reviews
Full attention with clear and accurate time estimate.
Full attention with clear and accurate time estimate. Numerous updates during the day since they knew I needed my car back. Well done!
Full attention with clear and accurate time estimate.
Full attention with clear and accurate time estimate. Numerous updates during the day since they knew I needed my car back. Well done!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your awesome feedback with us! It was our pleasure to assist you and keep you informed every step of the way. We hope to see you again at Willowbrook Ford!
Facilities is neat, clean, comfortable, water and coffee
Facilities is neat, clean, comfortable, water and coffee available while you are waiting, friendly environment
Facilities is neat, clean, comfortable, water and coffee
Facilities is neat, clean, comfortable, water and coffee available while you are waiting, friendly environment
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We love hearing that you felt comfortable while visiting Willowbrook Ford! Thanks for sharing your review and for highlighting our clean and welcoming facility.
I took my car for a regular oil change.
I took my car for a regular oil change. The guy from the service told me that I need to replace the front and rear brakes, saying they were very bad. I told him not to change them and took the car to another service to check. The guy at the second service showed me that I should not replace them because the brakes are only about halfway worn and that I can normally keep driving without changing them. That’s how much they respect their customers — they just want to take their money!!!!!
I took my car for a regular oil change.
I took my car for a regular oil change. The guy from the service told me that I need to replace the front and rear brakes, saying they were very bad. I told him not to change them and took the car to another service to check. The guy at the second service showed me that I should not replace them because the brakes are only about halfway worn and that I can normally keep driving without changing them. That’s how much they respect their customers — they just want to take their money!!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I had a great buying experience.
I had a great buying experience. No hassles just upfront details that made my f150 purchase a lot easier. Matt my sales guy was very helpful and no question was too much. Great communication and follow up. The manager is also hands on and makes it a priority to insure you’re happy with your purchase. Mr T Cee
I had a great buying experience.
I had a great buying experience. No hassles just upfront details that made my f150 purchase a lot easier. Matt my sales guy was very helpful and no question was too much. Great communication and follow up. The manager is also hands on and makes it a priority to insure you’re happy with your purchase. Mr T Cee
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cee, thank you for choosing Willowbrook Kia and for sharing your experience! We will be sure to share this wonderful feedback with Matt and the entire team. Safe travels in your Ford F-150!
I always buy my cars at willowbrook ford/kia.
I always buy my cars at willowbrook ford/kia. Go see Tom if you want a Ford, and Mike if you want a Kia. They are helpful, friendly. Great place to buy a car
I always buy my cars at willowbrook ford/kia.
I always buy my cars at willowbrook ford/kia. Go see Tom if you want a Ford, and Mike if you want a Kia. They are helpful, friendly. Great place to buy a car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Denise, we're glad to hear you've had such positive experiences with Tom and Mike, and our entire team here. We hope that you continue to enjoy your new car, and we hope to work with you again at Willowbrook Kia!
Great service experience!
Great service experience! Had multiple repairs done with estimate exceeding $5K Polite, clear, FAST communication with all staff. Provided easy to understand written quote before work started. BEST dealership experience. Not one negative comment to share. I highly recommend them!
Great service experience!
Great service experience! Had multiple repairs done with estimate exceeding $5K Polite, clear, FAST communication with all staff. Provided easy to understand written quote before work started. BEST dealership experience. Not one negative comment to share. I highly recommend them!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted we could assist you quickly and thoroughly. Thank you for choosing Willowbrook Ford, and we look forward to seeing you again. Safe travels!
We bought a Kia last week.
We bought a Kia last week. Trajce was so patient, kind and accommodating. He was very easy to connect with and trust. Once we decided on the right car, the sales process was so easy and fast. They were organized and got us back on the road quickly. We really love the car and would definitely recommend Trajce and Willowbrook Kia.
We bought a Kia last week.
We bought a Kia last week. Trajce was so patient, kind and accommodating. He was very easy to connect with and trust. Once we decided on the right car, the sales process was so easy and fast. They were organized and got us back on the road quickly. We really love the car and would definitely recommend Trajce and Willowbrook Kia.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jill, your feedback is music to our ears here at Willowbrook Kia! We're so happy to hear Trajce made the process smooth and enjoyable. Enjoy your new car, and we hope you'll come back and see us again!
I am writing this letter to express my heartfelt
I am writing this letter to express my heartfelt gratitude for the exceptional service of my ( (engine light) that you have provided to me. Your dedication, professionalism, and attention to detail have made a significant impact on my experience, and I wanted to take a moment to thank you Mr Luis for your outstanding efforts. Your unwavering commitment to delivering exceptional service has not gone unnoticed. Your positive attitude and willingness to go above and beyond have made a lasting impression on me. I have been consistently impressed by your ability to have a dedicated team against the Job Done in a manageable time.. your dedication to keep me informed was remarkable and the overall service and experience you gave me I think thank you is an understatement.. keep up the AMAZING great service.. I appreciate you all for the service thank you
I am writing this letter to express my heartfelt
I am writing this letter to express my heartfelt gratitude for the exceptional service of my ( (engine light) that you have provided to me. Your dedication, professionalism, and attention to detail have made a significant impact on my experience, and I wanted to take a moment to thank you Mr Luis for your outstanding efforts. Your unwavering commitment to delivering exceptional service has not gone unnoticed. Your positive attitude and willingness to go above and beyond have made a lasting impression on me. I have been consistently impressed by your ability to have a dedicated team against the Job Done in a manageable time.. your dedication to keep me informed was remarkable and the overall service and experience you gave me I think thank you is an understatement.. keep up the AMAZING great service.. I appreciate you all for the service thank you
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're truly touched by your thoughtful review! It's fantastic to hear that Luis and the team made such a positive impression. We appreciate your support and look forward to assisting you again at Willowbrook Ford!
Very thorough, detailed assessment of my repair work &
Very thorough, detailed assessment of my repair work & diagnostic testing results and service rep Matt Hull was very professional.
Very thorough, detailed assessment of my repair work &
Very thorough, detailed assessment of my repair work & diagnostic testing results and service rep Matt Hull was very professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Billy, we love to hear feedback like this. It was our pleasure to help you with your repairs! We will be sure to pass along your kind words to Matt and the team. See you next time at Willowbrook Ford Service.
This is the 10th car my family has purchased at
This is the 10th car my family has purchased at Willowbrook Kia and Traje. I sent my daughter there because she was looking for a car and Traje took really good care of her. Got the car at a great price.
This is the 10th car my family has purchased at
This is the 10th car my family has purchased at Willowbrook Kia and Traje. I sent my daughter there because she was looking for a car and Traje took really good care of her. Got the car at a great price.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your family's continued trust and for choosing Willowbrook Kia and Traje for your automotive needs! It's fantastic to hear your daughter had a great experience. Enjoy the new car!