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Willowbrook Ford Kia

(1,226 reviews)
Visit Willowbrook Ford Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 9:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–9:00pm
Tuesday 9:00am–8:00pm 7:00am–9:00pm
Wednesday 9:00am–8:00pm 7:00am–9:00pm
Thursday 9:00am–8:00pm 7:00am–9:00pm
Friday 9:00am–8:00pm 7:00am–4:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
New (855) 216-7295 (855) 216-7295
Used (855) 222-6365 (855) 222-6365
Service (888) 791-9659 (888) 791-9659

Inventory

See all 537 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since May 2012.
WELCOME TO Willowbrook Ford - A Willowbrook Illinois Dealership

Willowbrook Ford in Illinois has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our massive inventory online request more information about vehicles from one of our Ford trained sales professionals set up a test drive with a sales associate or inquire about financing!

Willowbrook Ford car dealer on Rt. 83 in Illinois is one of the top Chicago Ford dealers and Chicagoland Ford dealers.
When Others Won't Willowbrook Will !

Service center

Phone number (888) 791-9659

Service hours

Monday
7:00am–9:00pm
Tuesday
7:00am–9:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–4:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Reviews

(1,226 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Willowbrook Ford Kia from DealerRater.

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Full attention with clear and accurate time estimate.

Full attention with clear and accurate time estimate. Numerous updates during the day since they knew I needed my car back. Well done!

Full attention with clear and accurate time estimate.

Full attention with clear and accurate time estimate. Numerous updates during the day since they knew I needed my car back. Well done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your awesome feedback with us! It was our pleasure to assist you and keep you informed every step of the way. We hope to see you again at Willowbrook Ford!

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Facilities is neat, clean, comfortable, water and coffee

Facilities is neat, clean, comfortable, water and coffee available while you are waiting, friendly environment

Facilities is neat, clean, comfortable, water and coffee

Facilities is neat, clean, comfortable, water and coffee available while you are waiting, friendly environment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We love hearing that you felt comfortable while visiting Willowbrook Ford! Thanks for sharing your review and for highlighting our clean and welcoming facility.

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I took my car for a regular oil change.

I took my car for a regular oil change. The guy from the service told me that I need to replace the front and rear brakes, saying they were very bad. I told him not to change them and took the car to another service to check. The guy at the second service showed me that I should not replace them because the brakes are only about halfway worn and that I can normally keep driving without changing them. That’s how much they respect their customers — they just want to take their money!!!!!

I took my car for a regular oil change.

I took my car for a regular oil change. The guy from the service told me that I need to replace the front and rear brakes, saying they were very bad. I told him not to change them and took the car to another service to check. The guy at the second service showed me that I should not replace them because the brakes are only about halfway worn and that I can normally keep driving without changing them. That’s how much they respect their customers — they just want to take their money!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I had a great buying experience.

I had a great buying experience. No hassles just upfront details that made my f150 purchase a lot easier. Matt my sales guy was very helpful and no question was too much. Great communication and follow up. The manager is also hands on and makes it a priority to insure you’re happy with your purchase. Mr T Cee

I had a great buying experience.

I had a great buying experience. No hassles just upfront details that made my f150 purchase a lot easier. Matt my sales guy was very helpful and no question was too much. Great communication and follow up. The manager is also hands on and makes it a priority to insure you’re happy with your purchase. Mr T Cee

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Cee, thank you for choosing Willowbrook Kia and for sharing your experience! We will be sure to share this wonderful feedback with Matt and the entire team. Safe travels in your Ford F-150!

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I always buy my cars at willowbrook ford/kia.

I always buy my cars at willowbrook ford/kia. Go see Tom if you want a Ford, and Mike if you want a Kia. They are helpful, friendly. Great place to buy a car

I always buy my cars at willowbrook ford/kia.

I always buy my cars at willowbrook ford/kia. Go see Tom if you want a Ford, and Mike if you want a Kia. They are helpful, friendly. Great place to buy a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Denise, we're glad to hear you've had such positive experiences with Tom and Mike, and our entire team here. We hope that you continue to enjoy your new car, and we hope to work with you again at Willowbrook Kia!

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Great service experience!

Great service experience! Had multiple repairs done with estimate exceeding $5K Polite, clear, FAST communication with all staff. Provided easy to understand written quote before work started. BEST dealership experience. Not one negative comment to share. I highly recommend them!

Great service experience!

Great service experience! Had multiple repairs done with estimate exceeding $5K Polite, clear, FAST communication with all staff. Provided easy to understand written quote before work started. BEST dealership experience. Not one negative comment to share. I highly recommend them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted we could assist you quickly and thoroughly. Thank you for choosing Willowbrook Ford, and we look forward to seeing you again. Safe travels!

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We bought a Kia last week.

We bought a Kia last week. Trajce was so patient, kind and accommodating. He was very easy to connect with and trust. Once we decided on the right car, the sales process was so easy and fast. They were organized and got us back on the road quickly. We really love the car and would definitely recommend Trajce and Willowbrook Kia.

We bought a Kia last week.

We bought a Kia last week. Trajce was so patient, kind and accommodating. He was very easy to connect with and trust. Once we decided on the right car, the sales process was so easy and fast. They were organized and got us back on the road quickly. We really love the car and would definitely recommend Trajce and Willowbrook Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jill, your feedback is music to our ears here at Willowbrook Kia! We're so happy to hear Trajce made the process smooth and enjoyable. Enjoy your new car, and we hope you'll come back and see us again!

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I am writing this letter to express my heartfelt

I am writing this letter to express my heartfelt gratitude for the exceptional service of my ( (engine light) that you have provided to me. Your dedication, professionalism, and attention to detail have made a significant impact on my experience, and I wanted to take a moment to thank you Mr Luis for your outstanding efforts. Your unwavering commitment to delivering exceptional service has not gone unnoticed. Your positive attitude and willingness to go above and beyond have made a lasting impression on me. I have been consistently impressed by your ability to have a dedicated team against the Job Done in a manageable time.. your dedication to keep me informed was remarkable and the overall service and experience you gave me I think thank you is an understatement.. keep up the AMAZING great service.. I appreciate you all for the service thank you

I am writing this letter to express my heartfelt

I am writing this letter to express my heartfelt gratitude for the exceptional service of my ( (engine light) that you have provided to me. Your dedication, professionalism, and attention to detail have made a significant impact on my experience, and I wanted to take a moment to thank you Mr Luis for your outstanding efforts. Your unwavering commitment to delivering exceptional service has not gone unnoticed. Your positive attitude and willingness to go above and beyond have made a lasting impression on me. I have been consistently impressed by your ability to have a dedicated team against the Job Done in a manageable time.. your dedication to keep me informed was remarkable and the overall service and experience you gave me I think thank you is an understatement.. keep up the AMAZING great service.. I appreciate you all for the service thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're truly touched by your thoughtful review! It's fantastic to hear that Luis and the team made such a positive impression. We appreciate your support and look forward to assisting you again at Willowbrook Ford!

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Very thorough, detailed assessment of my repair work &

Very thorough, detailed assessment of my repair work & diagnostic testing results and service rep Matt Hull was very professional.

Very thorough, detailed assessment of my repair work &

Very thorough, detailed assessment of my repair work & diagnostic testing results and service rep Matt Hull was very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Billy, we love to hear feedback like this. It was our pleasure to help you with your repairs! We will be sure to pass along your kind words to Matt and the team. See you next time at Willowbrook Ford Service.

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This is the 10th car my family has purchased at

This is the 10th car my family has purchased at Willowbrook Kia and Traje. I sent my daughter there because she was looking for a car and Traje took really good care of her. Got the car at a great price.

This is the 10th car my family has purchased at

This is the 10th car my family has purchased at Willowbrook Kia and Traje. I sent my daughter there because she was looking for a car and Traje took really good care of her. Got the car at a great price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your family's continued trust and for choosing Willowbrook Kia and Traje for your automotive needs! It's fantastic to hear your daughter had a great experience. Enjoy the new car!

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