Bowditch Ford

The customer flow process needs work. The cashier counter and service desk leaves customers going around in circles….

2020 Ford Escape Hybrid has the 12v battery in the back. Only thing you need to do to change it is open the lift gate and you see the battery in front of you. It takes literally 3 minutes to change it and nothing to remove except the spare tire. They charged me 120$ labor for this. It is ridiculously expensive. Some places do it for free when you buy battery. I am extremely unsatisfied with my service.

I came in for state inspection. All went well. Comes were good. Other teammates were helpful as well.

It is always a pleasure to work with Al Cusano and the service team. They work with me and keep me well informed. I would give them 100 stars if possible.

Always great, courteous and clean service in a reasonable amount of time. Very clean shop and service area. Very professional Service Managers and Service Techs. The best, 5 star, dealership in Hampton Roads.

Al and the staff were, as usual, very personable and competent. My wait time, due to additional services, was still not that long. I'll bring my Ranger in for state inspection in a couple of months.

I called about my seatbelt being frayed around October of last year. I was told by the lady there that they'd reach out to me, but I never heard anything until 2/13. She told me my pretensioner was ready for my Mustang (there had been a recall). I scheduled my appointment for 2/20, and I ended up getting the seat belt replaced and had to pay almost 700 dollars, when I thought it was going to be a recall fix, which should have been free. Apparently the lady who talked to me doesn't work there anymore, and the number she called me from doesn't appear to be attached to Bowditch. Overall just a bad experience.

Excellent service and finished when promised. Al has always given me excellent on both vehicles.

DO NOT BOOK HERE FROM IUT OF TOWN. They care more about making a sale than the customer experience. I called to make a reservation on a car a day prior. By the end of the day the car was sold and they made no attempt to let me know before making the trip. They called me before my trip to confirm me still coming in without telling me the car i was interested in was sold. They got me in to try and persuade me to buy a completely different car. Very Unprofessional and Upsetting. Ashely will not help with making your experience great. THEY ONLY WANT A SELL. Terrible Experience. Took a bus and had to find a way home 3 hours away because they chose to try and make a sale rather than inform a customer.

Excellent, timely, and friendly service by installing assessories. Other services were recommended by staff based on required vehicle needs. Highly recommend using Bowditch Ford for your service needs.