Reviews
Upon arrival, Keith took care of initiating the work
Upon arrival, Keith took care of initiating the work order. In the customer waiting area, I spoke with my sales rep (Jeremy) about how much I like my RDX. When my vehicle was done, Layne Ciminel completed the paperwork & I paid accordingly. All 3 of these individuals were congenial, highly professional & focused on making sure I was a satisfied customer.
Upon arrival, Keith took care of initiating the work
Upon arrival, Keith took care of initiating the work order. In the customer waiting area, I spoke with my sales rep (Jeremy) about how much I like my RDX. When my vehicle was done, Layne Ciminel completed the paperwork & I paid accordingly. All 3 of these individuals were congenial, highly professional & focused on making sure I was a satisfied customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear the entire process, from initial check in through completion, was smooth and that our team provided congenial, professional attention throughout your service visit. We’re grateful for the opportunity to service your Acura RDX. We will share your kind words with Layne and look forward to working with you again.
It was a nice waiting room.
It was a nice waiting room. Layne was helpful. The recalled item took close to a year or more to get in to do but once they had it I was able to get it done quickly. I had one minor issue but it was easy to correct from the phone call I made.
It was a nice waiting room.
It was a nice waiting room. Layne was helpful. The recalled item took close to a year or more to get in to do but once they had it I was able to get it done quickly. I had one minor issue but it was easy to correct from the phone call I made.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Very good service They handled my service quickly and
Very good service They handled my service quickly and professionally. That is it for now.
Very good service They handled my service quickly and
Very good service They handled my service quickly and professionally. That is it for now.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive remarks about the quick and professional service on your Acura TLX. Jeanine and our service team are pleased to hear everything went smoothly. Please let us know if we can assist you again in the future.
Arranging a time for service took a ridiculous amount of
Arranging a time for service took a ridiculous amount of time. Dropping off my vehicle for service took infinitely longer than I ever would have expected. Pick up and actual service was good but, overall, very lacking compared to competition.
Arranging a time for service took a ridiculous amount of
Arranging a time for service took a ridiculous amount of time. Dropping off my vehicle for service took infinitely longer than I ever would have expected. Pick up and actual service was good but, overall, very lacking compared to competition.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Michael, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Everything was fine Everything went smooth and pretty
Everything was fine Everything went smooth and pretty efficiently , the inventory, color, and price was what I was looking for , the salesman was great . IF we could have got the same 2% finance rate on the RDX I would have spent the extra $10k for that .
Everything was fine Everything went smooth and pretty
Everything was fine Everything went smooth and pretty efficiently , the inventory, color, and price was what I was looking for , the salesman was great . IF we could have got the same 2% finance rate on the RDX I would have spent the extra $10k for that .
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We’re pleased Dalton helped you find the Acura ADX color and price you wanted so efficiently. We appreciate your feedback on financing and hope you’re enjoying your new ADX.
Prompt and very informative She kept me updated on timing
Prompt and very informative She kept me updated on timing and explained everything in detail
Prompt and very informative She kept me updated on timing
Prompt and very informative She kept me updated on timing and explained everything in detail
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Angel, thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Samantha met your expectations. Thank you again for choosing Spitzer Acura. We look forward to having you as one of our valued customers for many more years to come!
Slow customer service.
Slow customer service. Terrible communication. Only the minimal amount of service is provided, with no attention to detail. Paperwork falsified to show Multi-point inspections being performed, even though they are not.
Slow customer service.
Slow customer service. Terrible communication. Only the minimal amount of service is provided, with no attention to detail. Paperwork falsified to show Multi-point inspections being performed, even though they are not.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review, we're sorry to hear about your experience. We strive to give everyone excellent customer service, and it looks like we didn't do that for you. We'd love to hear more so that we can address your concerns. Please call us and ask for the service manager, Albert, so that we can hear more about your experience.
I have all my service done at Spitzer Acura because they
I have all my service done at Spitzer Acura because they do a great job and I trust them .
I have all my service done at Spitzer Acura because they
I have all my service done at Spitzer Acura because they do a great job and I trust them .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I have all my service done at Spitzer Acura because they
I have all my service done at Spitzer Acura because they do a great job and I trust them .
I have all my service done at Spitzer Acura because they
I have all my service done at Spitzer Acura because they do a great job and I trust them .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Always a smooth experience.
Always a smooth experience. Transparent with information and accommodating We have bought two cars from Spitzer Acura and have routine maintenance done there for both of them because we trust the work will be done right
Always a smooth experience.
Always a smooth experience. Transparent with information and accommodating We have bought two cars from Spitzer Acura and have routine maintenance done there for both of them because we trust the work will be done right
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura. We look forward to having you as one of our valued customers for many more years to come!