Koch 33 Ford

I had the best vehicle purchasing experience of my life at Koch Ford! From start to finish, everything was smooth, professional, and completely stress free. Product Specialist Michael Clapso was an absolute pleasure to work with. Mike made the entire process comfortable and easy. He handled every little detail with care and kept me informed every step of the way, which gave me complete confidence and peace of mind. If you're planning to buy a vehicle, I highly recommend asking for Mike. You won’t regret it. This was truly an outstanding experience!

Had my truck in service for a transmission service ($350) now transmission is leaking. Brought it back and they wanted to charge me $220 diagnostics plus cost of the repair. They checked it and said it was leaking but has nothing to do with the service they did. My transmission was not leaking before their service, what a bunch of crooks! Won’t go back again, am very disappointed because have purchased several vehicles from them and always had them serviced there.

Worst experience ever with a car dealership.  Made an appointment two weeks ago to get a part for my vehicle.  Never given a price or asked, just wanted to get it repaired.  I go there this morning and the person at the counter wants to work up a quote.  She gives me the pricing and then says the part has to be ordered can I come back tomorrow.  I work at a small company and wasted the whole day to get my vehicle fixed and they don't even have the part on order.  THEY KNEW WHAT WAS NEEDED FOR THE REPAIR.  I didn't make an idiot of myself, but I said to the girl you have to be kidding, why would they not have ordered the part?  The reply was good question.  Didn't even receive an apology, just wanted to know if I wanted them to order the part.  Of course I said no.  What a waste of time working with these folks.

I purchased a used 2023 Honda Civic from this dealer. I was not informed until all the sales paperwork was signed that there was only one FOB for the car. I was resigned to paying for a duplicate, but attempts by a locksmith and my local Honda dealer to make one were unsuccessful due to something interfering with access to the module that controls the FOB. Koch did offer to have their service staff try to pinpoint the problem, but after a feeble attempt, that indicated they couldn't find any issues. I returned to my Honda dealer, who after 3 hours of troubleshooting, and $600 of labor cost, discovered stereo wiring, installed by the previous owners, was interfering with the cars electrical system. This was on top of the $250 to buy a FOB and have it programed. Several attempts to have Koch reimburse me for the labor cost I incurred fell on deaf ears. Obviously, they don't stand behind their vehicles, or honor their 30 day warranty on used vehicles. Buyers beware!

Thank you Joel in sales. He gave me no pressure. He was there for me to ensure I felt comfortable with my purchases. Pulled keys with no hesitation to ensure my comfort and spec was met. I have delt with this dealership for many years and has been nothing but a class act. Yes all my dealings was with high end vehicles and price. I felt comfortable from start to finish every time weather it was sales service and or finace department. This team deserves a A++. Thank you koch33!

My car that I haven't had for 3 years having engine issues. Called about warranty 3 time can't find my warranty. One person even asked it I even bought the car there. Are you serious? Smh last car I buy from here.

My husband bought a car there as well 2 weeks prior to me, his car broke down with in the first week as well and he just got his back. I looked into it further and notice 90% of the people leaving reviews online about this dealer in multiple locations complain about the same thing. I believe they are committing insurance fraud by selling you a warranty on a vehicle they know has issues, I think they cleared the code or the engine light right before I took possession of this truck . I cannot prove that but it does make sense. It seems they sell cars they know have issues, then make the warranty company fix it. This is unethical. I want out of this loan and vehicle I had less then 48 hours and when I asked them they blew me off. I am tired of waiting for them to do the right thing. I need help and they need to stop scamming people. There has to be over 100 people complaining about this online with them, when will someone hold them accountable?

I dropped off a car for warranty work. They told me that they had the parts in stock to complete the repair. I told them that I needed the car by noon or 2 at the latest. After not getting a call from the service department I decided at 1:30 to call and ask if my car would be ready by 2. At that point the service department told me that they had to take parts off of another car to complete my warranty repair and my car wouldn’t be ready until 2:30. I went to pick it up at 2:30 and then they told me 3:00. Horrible service. I will never buy another car from Koch ford.

A terrible Internet sales experience. When I contacted about Jeep, I was highly interested in. I was tossed around between a few different salespersons, to where I wasn't even sure who I was in communication with. I did have special needs financing due to health problems from Covid. After a day of going back and forth, can you produce more money, each time I agreed. I was told Congratulations, the deal is done, The Next morning I asked for a link to send in a secured deposit, for them only to tell me that they needed more, and then sold the vehicle out from under me the same day. I was going to leave it at that, and tonight, a week later, the salesperson sends me a text asking for more money down to continue the process. Continue what process. You sold the SUV, AFTER YOU TOLD ME WE HAD A DEAL. And ask for more money for a Ghost car they didn't even have. WOW. SOME NERVE!!!!! I would never buy from this dealership after this experience

Called on a 2001 subaru outback 99k miles. Carfax looked decent. Wasn't expecting a miracle but a starter car for my teenager Said its available to ask for her when I got there for the appointment. Got there and they said she just makes appointments and they assigned me a sales person. Immediately he said the car is being prepped and not ready to sell, but would bring it out. He comes out with car running and said it has an exhaust leak. ( That was obvious) popped the hood and I could see the one head gasket leaking oil. (This is normal for older Subarus). I asked if we could drive it. He said not on the street, only up and down on the lot. I said i wasn't interested and he asked if he could show me anything else. I said no and just walked away