Reviews
Had a great experience working with Zack Rassman at JM
Had a great experience working with Zack Rassman at JM Lexus in purchasing my new vehicle. Mr. Rassman is very knowledgeable about the Lexus brand and during the entire process patiently answered all of my questions and was always prompt returning calls, messages, etc. I have already recommended Zack Rassman and JM Lexus to several friends that are considering a Lexus purchase!
Had a great experience working with Zack Rassman at JM
Had a great experience working with Zack Rassman at JM Lexus in purchasing my new vehicle. Mr. Rassman is very knowledgeable about the Lexus brand and during the entire process patiently answered all of my questions and was always prompt returning calls, messages, etc. I have already recommended Zack Rassman and JM Lexus to several friends that are considering a Lexus purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bob, we're ecstatic to hear you had a great experience with Zack at JM Lexus! We truly appreciate your recommendation and your confidence in our team. Enjoy your new ride!
We had a very positive experience with Arly at JM Lexus.
We had a very positive experience with Arly at JM Lexus. We would not hesitate to recommend him to our friends and family.
We had a very positive experience with Arly at JM Lexus.
We had a very positive experience with Arly at JM Lexus. We would not hesitate to recommend him to our friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback! It's great to hear that Arly provided such a positive experience. We truly appreciate your recommendation and we’ll see you next time at JM Lexus!
Alicia was Fantastic she helped me setting up the car and
Alicia was Fantastic she helped me setting up the car and she pleasant knowledgeable and thank you
Alicia was Fantastic she helped me setting up the car and
Alicia was Fantastic she helped me setting up the car and she pleasant knowledgeable and thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy that our JM Lexus team delivered an excellent experience. Thank you for sharing your experience with Alicia!
Alex Issa is the very finest car manager at JM Lexus.
Alex Issa is the very finest car manager at JM Lexus. Very genuine, honest, helpful… we would recommend him to everyone. We are loving our new cars and love Alex !!
Alex Issa is the very finest car manager at JM Lexus.
Alex Issa is the very finest car manager at JM Lexus. Very genuine, honest, helpful… we would recommend him to everyone. We are loving our new cars and love Alex !!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful feedback about Alex! It's fantastic to hear he made your experience so positive. Enjoy your new cars, and thank you for choosing JM Lexus!
We love JM Lexus and the proof is we just leased our 3rd
We love JM Lexus and the proof is we just leased our 3rd car with them! We worked with Eric Rodgers (for the 2nd time). He is a phenomenal salesperson, seamlessly making our experience easy and comfortable and getting us out of there as quickly as possible in our sweet new ride. This is a first class dealership with a first class sales team and we will absolutely buy our next Lexus here - from Eric. Thank you!!!
We love JM Lexus and the proof is we just leased our 3rd
We love JM Lexus and the proof is we just leased our 3rd car with them! We worked with Eric Rodgers (for the 2nd time). He is a phenomenal salesperson, seamlessly making our experience easy and comfortable and getting us out of there as quickly as possible in our sweet new ride. This is a first class dealership with a first class sales team and we will absolutely buy our next Lexus here - from Eric. Thank you!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new ride! We’re glad to have earned your repeat business and your 5-star review. Thank you from all of us here at JM Lexus and we’ll see you next time!
Very disappointed.
Very disappointed. I suppose to get two complementary oil change when I bought the new Lexus car and for the 2nd oil change they charged me $146. Bad customer service
Very disappointed.
Very disappointed. I suppose to get two complementary oil change when I bought the new Lexus car and for the 2nd oil change they charged me $146. Bad customer service
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback about your recent service visit. I'm very sorry that the complimentary services were not clearly explained to you, either during the sales process or at your last service visit. I understand how frustrating that can be, and I appreciate you bringing it to our attention. For clarity, the complimentary services offered by Lexus expire after two years. We understand that some of our guests may not reach the recommended mileage in that time frame; however, it is still recommended that the oil be changed every 12 months to help maintain your vehicle's performance and longevity. The first of the two complimentary services is a tire rotation at 5,000 miles or 6 months, whichever comes first. Because your first service visit with us was at the 12-month mark, we had to use the complimentary 10k service that included the oil change, as that was what was best for your vehicle. We will work with our sales and service teams to communicate these details more clearly going forward, so our guests have all the information they need. Thank you for working with our Service Management team address your concerns. We value your business and hope to have the opportunity to serve you again in the future.
We had an excellent experience with Daniel!
We had an excellent experience with Daniel! Clear communication and exceptional service. Highly recommend working with him!
We had an excellent experience with Daniel!
We had an excellent experience with Daniel! Clear communication and exceptional service. Highly recommend working with him!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brooke, we're glad Daniel provided clear communication and exceptional service! Thank you for choosing JM Lexus and for your excellent recommendation!
JM Lexus was by far the best dealership experience I had
JM Lexus was by far the best dealership experience I had at a dealership. Francisco, our agent, was super! He assisted us at every step in the process, extremely transparent and professional. I highly recommend contacting JM Lexus and Francisco for all Lexus purchases.
JM Lexus was by far the best dealership experience I had
JM Lexus was by far the best dealership experience I had at a dealership. Francisco, our agent, was super! He assisted us at every step in the process, extremely transparent and professional. I highly recommend contacting JM Lexus and Francisco for all Lexus purchases.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted to hear Francisco provided you with such a smooth and transparent experience. Thank you for choosing JM Lexus and for recommending us! Safe travels in your new Lexus!
For one of the vehicles I was looking at online, it was
For one of the vehicles I was looking at online, it was not clear that it had dealer installed window tint and that was an extra charge. Did not like that surprise. Otherwise, Tim did an excellent job with the whole sales process
For one of the vehicles I was looking at online, it was
For one of the vehicles I was looking at online, it was not clear that it had dealer installed window tint and that was an extra charge. Did not like that surprise. Otherwise, Tim did an excellent job with the whole sales process
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Harry, it seems there was a miscommunication, and we apologize for any frustrations in the form of unexpected costs. We will discuss your feedback with our team and we will make improvements. It's nice to hear that Tim made the rest of the purchasing process seamless. Thank you for sharing your review and we hope to see you again at JM Lexus!
We always have a great experience with JM Lexus!
We always have a great experience with JM Lexus! Our sales man Paul Mompremier made the process smooth and simple for us he is incredibly knowledgeable and made the entire purchasing process for my 2025 IS 350 f Sport smooth and transparent. No hidden fees, great financing, and friendly service from start to finish. We feel at ease coming here. We had an amazing, no-pressure experience at JM Lexus. Highly recommend!
We always have a great experience with JM Lexus!
We always have a great experience with JM Lexus! Our sales man Paul Mompremier made the process smooth and simple for us he is incredibly knowledgeable and made the entire purchasing process for my 2025 IS 350 f Sport smooth and transparent. No hidden fees, great financing, and friendly service from start to finish. We feel at ease coming here. We had an amazing, no-pressure experience at JM Lexus. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing JM Lexus and for sharing your experience with Paul and our team! We’re thrilled everything went smoothly with your purchase. Enjoy your 2025 Lexus IS 350 F Sport!