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JM Lexus

(9,805 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm 9:00am–3:00pm
2026 state dealer award
View 14 awards
2026 state dealer award 2024 state dealer award 2023 state dealer award 2015 national dealer award 2015 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

About our dealership

This seller has been on Cars.com since June 2004.
At JM Lexus, our top priority is people. That’s why we are proud to be the first Lexus dealership in the Southeast to offer a revolutionary new experience. We provide a single point of contact and guarantee the best price upfront, with no dealer fees.

Service center

Phone number

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–5:00pm
Sunday
9:00am–3:00pm

Reviews

(9,805 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Lexus from DealerRater.

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The best experience leasing, fast, knowledgeable, and no haggling. Alicia Stark was amazing. Very thankful for her.

The best experience leasing, fast, knowledgeable, and no haggling. Alicia Stark was amazing. Very thankful for her.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Adrian made sure my experience went well from drop off to pick and ensuring that my problem was handled swiftly and efficiently.

Adrian made sure my experience went well from drop off to pick and ensuring that my problem was handled swiftly and efficiently.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad Adrian made the process smooth and efficient. Thank you for choosing JM Lexus and sharing your feedback!

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I have been leasing from JM Lexus for the past 12 years. Tim S is the best! He takes his time and goes above and beyond to make sure I have the best experience and always gets me the car I want. He is a real gem and the reason I keep coming back to JM. If you are looking for a Lexus, I highly recommend this dealership.

I have been leasing from JM Lexus for the past 12 years. Tim S is the best! He takes his time and goes above and beyond to make sure I have the best experience and always gets me the car I want. He is a real gem and the reason I keep coming back to JM. If you are looking for a Lexus, I highly recommend this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your 12 years of loyalty and trust! We're so grateful to have you as a customer, and we'll be sure to pass along your appreciation to Tim. Thank you for choosing JM Lexus, and we'll see you next time!

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Our experience at JM Lexus was amazing. The moment we walked in the door we were treated respectfully and we appreciated the no haggling approach. I’ve been recommending everyone to JM Lexus since our purchase.

Our experience at JM Lexus was amazing. The moment we walked in the door we were treated respectfully and we appreciated the no haggling approach. I’ve been recommending everyone to JM Lexus since our purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sandra, thank you for sharing your wonderful experience at JM Lexus! We're delighted to hear you were well taken care of. Also, we greatly appreciate you spreading the word about us to your friends and family!

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In my 22 years of owning a Lexus my purchase today with Alicia Stark has been my all time best experience. Her patience, knowledge is the best. Thank you for the excellent service!

In my 22 years of owning a Lexus my purchase today with Alicia Stark has been my all time best experience. Her patience, knowledge is the best. Thank you for the excellent service!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Denise, thank you for the glowing review! It's fantastic to hear Alicia made your experience at JM Lexus the best in 22 years. We appreciate your loyalty and look forward to serving you again! Safe travels!

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Greeted at my car with a smile and information. My service manager Juan was pleasant and went thru everything that was going to get done. He showed me to the lounge . I was told on the phone it may take 2 hrs , and everything was done in less time. Excellent .

Greeted at my car with a smile and information. My service manager Juan was pleasant and went thru everything that was going to get done. He showed me to the lounge . I was told on the phone it may take 2 hrs , and everything was done in less time. Excellent .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jeff, we're pleased to know your service experience with Juan was excellent and efficient here at JM Lexus. We hope to welcome you back for any future needs. Enjoy the miles ahead!

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I am proud to still be a part of the JM Lexus family. I feel like they really take care of me. I can’t recommend them enough to everyone I know.

I am proud to still be a part of the JM Lexus family. I feel like they really take care of me. I can’t recommend them enough to everyone I know.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Tanya, thank you for your continued trust and support of our JM Lexus team! We love having you in our family.

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Great employees and great service and pricing and very professional I would recommend JM Lexus to everyone

Great employees and great service and pricing and very professional I would recommend JM Lexus to everyone

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your recommendation and positive feedback about our team, service, and pricing! We appreciate your support and look forward to serving you again at JM Lexus.

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Really good experience from my first call to my sales professional, Paul, to the day I picked up my car. Everyone was professional, friendly and helpful each step of the way. Thank you for making this an overwhelmingly wonderful experience.

Really good experience from my first call to my sales professional, Paul, to the day I picked up my car. Everyone was professional, friendly and helpful each step of the way. Thank you for making this an overwhelmingly wonderful experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear your feedback about Paul and our team! Thank you for choosing JM Lexus and we hope to see you again soon. Enjoy your new car!

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Brandon has always been helpful and courteous. I was having battery problems and he told me to bring the car in. I arrived at 5:15 PM on a Friday evening, and he had me finished before 7 with a new battery.

Brandon has always been helpful and courteous. I was having battery problems and he told me to bring the car in. I arrived at 5:15 PM on a Friday evening, and he had me finished before 7 with a new battery.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback for Brandon and our team! It means a lot to hear that we could get you back on the road safely. Thank you for choosing our team at JM Lexus.

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