JM Lexus

Excellent service as always from Daniel Wilson and his team @ JM. On my 6th car with him now and been smooth every time.

I am writing to formally express my extreme dissatisfaction with my recent experience purchasing a new vehicle from JM Lexus. Unfortunately, this was the worst car-buying experience I have ever encountered. From the start, the transaction was mishandled. The paperwork for the purchase was completed incorrectly, which immediately raised concerns about the professionalism and attention to detail of the dealership. Even more troubling, ants were discovered inside the vehicle shortly after purchase an unacceptable condition for a new car. On the very first day after purchase, I returned the vehicle to the dealership due to these issues. JM Lexus kept the car for an entire week. When the vehicle was returned to me, it was still not properly handled: the exterior was dirty, and the car had no gas. This demonstrated a complete lack of care, accountability, and respect for me as a customer. Due to these ongoing issues and the overall poor handling of the situation, I refused to keep the vehicle. I ultimately exited the deal and was able to retrieve my trade-in, but the entire experience was stressful, time-consuming, and deeply disappointing. I expected a much higher standard of service from a dealership with the reputation of JM Lexus. This experience fell far below acceptable expectations for purchasing a new vehicle, and I believe it warrants serious review to prevent other customers from enduring similar treatment. Sincerely, Dorothy Thomas

Experience was excellent. Everything went smoothly. Daniel Wilson was very professional and efficient. I am pleased with the car.

Mark was great and made the entire process easy for me. Thank you so much!

My experience today with our sales manager, Al, was exceptional. He had the vehicle we wanted to look at ready for us and the whole experience was spot on! Will definitely tell everyone about your dealership!

Eric Rodgers delivered an exceptional Lexus experience with professionalism, patience, and genuine care. He made the entire process smooth, transparent, and completely stress-free. Highly recommended. Eric provided an absolutely outstanding experience. Eric truly represents the level of excellence and integrity Lexus is known for. I highly recommend working with him, he went above and beyond, and I couldn’t be happier with my experience.

Excellent Lexus service from Daniel Wilson, fast in and out, professional, efficient, smooth experience overall.

The sales process is easier and less stressful than what I’ve found with other dealerships, and we were treated well by Tim. I appreciate that the appointment time ran on schedule.

Francisco at Lexus was absolutely amazing! From start to finish, he made the process smooth, stress-free, and enjoyable. He was patient, knowledgeable, and truly listened to what I was looking for. Francisco went above and beyond to make sure I got the right car and felt confident every step of the way. His professionalism and dedication really stood out. I highly recommend asking for Francisco if you’re looking to purchase a vehicle at Lexus you won’t be disappointed!

This is the second Lexus leased from JM Lexus for my mother. Paul has taken care of for the last four years. He listens to our needs and explains the purchasing process thoroughly. JM Lexus has always provided exceptional service to our family