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JM Lexus

(9,797 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm 9:00am–3:00pm
2026 state dealer award
View 14 awards
2026 state dealer award 2024 state dealer award 2023 state dealer award 2015 national dealer award 2015 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

About our dealership

This seller has been on Cars.com since June 2004.
At JM Lexus, our top priority is people. That’s why we are proud to be the first Lexus dealership in the Southeast to offer a revolutionary new experience. We provide a single point of contact and guarantee the best price upfront, with no dealer fees.

Service center

Phone number

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–5:00pm
Sunday
9:00am–3:00pm

Reviews

(9,797 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Lexus from DealerRater.

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Really good experience from my first call to my sales professional, Paul, to the day I picked up my car. Everyone was professional, friendly and helpful each step of the way. Thank you for making this an overwhelmingly wonderful experience.

Really good experience from my first call to my sales professional, Paul, to the day I picked up my car. Everyone was professional, friendly and helpful each step of the way. Thank you for making this an overwhelmingly wonderful experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Brandon has always been helpful and courteous. I was having battery problems and he told me to bring the car in. I arrived at 5:15 PM on a Friday evening, and he had me finished before 7 with a new battery.

Brandon has always been helpful and courteous. I was having battery problems and he told me to bring the car in. I arrived at 5:15 PM on a Friday evening, and he had me finished before 7 with a new battery.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Our salesman Mark was professional and knowledgeable. He made the process seamless. Three more words.

Our salesman Mark was professional and knowledgeable. He made the process seamless. Three more words.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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I had an excellent experience working with Sales manager Mark at JM Lexus. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle—not just making a sale. He took the time to understand my needs, answered all my questions clearly, and made the entire process smooth and stress-free. What stood out most was his patience and honesty. He never pressured me and made sure I felt confident in my decision every step of the way. His attention to detail and commitment to customer satisfaction truly set him apart. If you’re looking for a trustworthy and dedicated salesperson, I highly recommend asking for Mark at JM Lexus. You won’t be disappointed!

I had an excellent experience working with Sales manager Mark at JM Lexus. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle—not just making a sale. He took the time to understand my needs, answered all my questions clearly, and made the entire process smooth and stress-free. What stood out most was his patience and honesty. He never pressured me and made sure I felt confident in my decision every step of the way. His attention to detail and commitment to customer satisfaction truly set him apart. If you’re looking for a trustworthy and dedicated salesperson, I highly recommend asking for Mark at JM Lexus. You won’t be disappointed!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear about your exceptional experience with Mark at JM Lexus! It’s fantastic to know he made the process smooth, transparent, and stress-free. We really appreciate your recommendation and look forward to serving you again in the future!

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Jonathan Wulkan made what is usually a very difficult lease the easiest I have ever experienced. Thank you Jonathan, I will see only you in three years!

Jonathan Wulkan made what is usually a very difficult lease the easiest I have ever experienced. Thank you Jonathan, I will see only you in three years!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback about Jonathan and the JM Lexus team! We look forward to seeing you again in a few years!

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Long time JM customer. Alicia Stark our sales rep is a joy to work with, she is Top Notch and very knowledgeable. JM service department is great also.

Long time JM customer. Alicia Stark our sales rep is a joy to work with, she is Top Notch and very knowledgeable. JM service department is great also.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty and for sharing your positive feedback about Alicia and the JM Lexus service team. We greatly appreciate your continued support!

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Nick Callahan sold me my TX 350 and I could not recommend him more. Extremely knowledgeable and not high pressure.

Nick Callahan sold me my TX 350 and I could not recommend him more. Extremely knowledgeable and not high pressure.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jensen, thank you for sharing your experience with Nick! We wish you many safe and happy miles in your new Lexus TX 350. See you again here at JM Lexus!

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Arly was a great help with my car, and the experience at the dealership was great

Arly was a great help with my car, and the experience at the dealership was great

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are grateful to have earned your business, Imani. It's awesome to hear you were in great hands with Arly. Thanks for taking the time to leave us a review! - The JM Lexus Team

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This dealership has amazing customer service and very helpful. They made the process very smooth and stress free. Arly especially was amazing!

This dealership has amazing customer service and very helpful. They made the process very smooth and stress free. Arly especially was amazing!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your glowing review of JM Lexus! We are thrilled to hear that Arly and the team made your experience smooth and stress-free. We look forward to serving you in the future!

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All I can say is WOW JM Lexus and Reggie Leo always deliver. This is my 5th Lexus purchased from Reggie and every experience is seamless. The showroom is always clean and the staff always friendly. Would highly recommend visiting JM Lexus for your next car/suv purchase.

All I can say is WOW JM Lexus and Reggie Leo always deliver. This is my 5th Lexus purchased from Reggie and every experience is seamless. The showroom is always clean and the staff always friendly. Would highly recommend visiting JM Lexus for your next car/suv purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued loyalty and for sharing your fantastic experience with Reggie and the team at JM Lexus! We truly appreciate your feedback and look forward to serving you in the future!

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