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JM Lexus

(9,640 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm 9:00am–3:00pm
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2015 national dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(9,640 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Lexus from DealerRater.

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Buying a car at Lexus was made easy and painless thanks

Buying a car at Lexus was made easy and painless thanks to Daniel who handled everything in a very professional manner.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're glad to hear that our team at Curry Honda Chicopee has been courteous and helpful in keeping your car running smoothly. We appreciate your patience with the app, and we're here if you need anything else!

Excellent service provided by Paul, and Lexus team thank

Excellent service provided by Paul, and Lexus team thank you JM Lexus. Looking forward for next time.

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Alexis, we're delighted to hear that Paul and the JM Lexus team provided excellent service. We look forward to welcoming you back next time!

Great service all around, Tim and all the management was

Great service all around, Tim and all the management was great to deal with super easy transaction would recommend them to anyone

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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Andrew, we're thrilled to hear that Tim and the team at JM Lexus provided you with a seamless experience. Thank you for recommending us!

Every aspect of the deal was well executed.

Every aspect of the deal was well executed. Jonathon found the right car for us and we are very happy with it!

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  • Overall experience 5.0
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Dealer response

We're happy to hear that Jonathon helped you find the perfect car at JM Lexus! Thank you for sharing your positive experience, and enjoy your new ride!

I have leased at least 6 ES350 Lexus Sedans thru the

I have leased at least 6 ES350 Lexus Sedans thru the years and have never been disappointed with the sales and service departments.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your continued trust in JM Lexus! We're pleased to hear that our sales and service departments have consistently met your expectations. We look forward to assisting with many more leases in the future!

Our sales manager, Kahari was an absolute pleasure to

Our sales manager, Kahari was an absolute pleasure to work with. It was one of the easiest experiences purchasing a car.

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  • Overall experience 5.0
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Dealer response

We're delighted to hear that Kahari made your car-buying experience so smooth and enjoyable at JM Lexus. Thank you for choosing us, and we hope you're loving your new vehicle!

Completely blew my mind, did the unbelievable.

Completely blew my mind, did the unbelievable. Did as promoted and I drove away with a beautiful JM IS

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  • Overall experience 5.0
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Dealer response

Patrick, we're delighted to hear that your experience at JM Lexus exceeded expectations! Enjoy driving your beautiful new IS, and thank you for choosing us!

We have seen using Dan Phillips for many years.

We have seen using Dan Phillips for many years. Yesterday he delivered my NX250to my house. He took his time answering all my questions. Dan is extremely kind and patient. My husband has a lexus and also finds Dan exceptionally knowledgeable and professional.

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  • Overall experience 5.0
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Dealer response

Thank you for your continued trust in JM Lexus and Dan! We're delighted to hear that he provided exceptional service with the delivery of your Lexus NX 250. We appreciate your kind words and look forward to assisting you both in the future!

We purchased a new 2025 Lexus RX350h Hybrid.

We purchased a new 2025 Lexus RX350h Hybrid. As a current owner of a Lexus RX350, buying a Lexus was comfortable for us, but the new model and being a Hybrid wasn't as familiar. We were fortunate to have all of our questions answered in a professional manner, explained and demonstrated clearly when we met Bruno Da Silva's outstanding team. Robert helped us on our visit explaining so many things about the car and prices and then on our last test drive with Alexander Issa we were convinced that buying the car was a great decision. Alex was clear, patient and ensured that we understood everything about our purchase and more. He went over and above to make sure we felt comfortable with our purchase. We recommend Alex to anyone who has the highest standards in dealing with a professional sales manager. On all our visits and afterwards, Alex and Bruno would check to ensure we were getting outstanding service. And even after our purchase, Alex has kept in touch to ensure we are enjoying our beautiful new car and to answer any questions that arose. We are so pleased with our experience with Alex and the JM Lexus team.

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Thank you for sharing your experience with us! We're delighted to hear that Alex, Bruno, and the JM Lexus team provided such exceptional service during your purchase of the 2025 Lexus RX 350h Hybrid. It's wonderful to know they made sure all your questions were answered and went above and beyond in ensuring a smooth process. Enjoy every moment with your new car!

Consumer response

JM LEXUS is the best!!!we are so happy with our RX 350h. James & Joanne Kassar

I had the absolute pleasure of working with Paul

I had the absolute pleasure of working with Paul Mompremier at JM Lexus, and I can confidently say he is a true standout in the automotive industry. From the very beginning, Paul was professional, attentive, and refreshingly non-transactional—a rare find in the car-buying world. He took the time to truly understand my needs and preferences, never pressuring or rushing the process. What stood out most was that Paul genuinely had my best interest at heart. His integrity, knowledge, and patience made what can often be a stressful experience feel seamless and even enjoyable. Paul went above and beyond to ensure I felt informed and comfortable at every step. His commitment to exceptional customer service is evident, and he represents the JM Lexus brand with the highest level of excellence. If you’re looking for someone who values relationships over sales, and who will advocate for you with honesty and care, Paul Mompremier is the person to see. I couldn’t recommend him more highly.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Paul at JM Lexus! We're thrilled to hear that he provided such exceptional service and made the car-buying process enjoyable. Your recommendation means a lot, and we'll be sure to pass along your kind words!