Reviews
Another quick and easy lease of my new 2024 IS350.
Another quick and easy lease of my new 2024 IS350. Paul Mompremier is hands down the BEST sales agent. Kind, helpful, friendly, and communicates every step of the way. I cant recommend him enough! Thank you, Paul!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Paul made your leasing experience smooth and enjoyable at JM Lexus! Thank you for recommending him, and enjoy your new 2024 IS350!
Our buying experience was pleasant and straightforward.
Our buying experience was pleasant and straightforward. We were told we would receive the 2nd key to our suv (which could not be delivered the day of) sometime in the next 6 months. I called several times to get the status and was finally told key was in. I emailed my sales rep & asked him to mail the key. He called my husband & said we have to pick it up because it has to be programmed. My husband stopped by and was told it would be at least an hour, he should have made an appointment and was berated by both the sales rep Zacharias and the front desk receptionist who chimed in when it was none of her business. For that reason I may return as a customer but will never refer another client to Zacharias. He truly showed his young age and lack of experience in dealing with the public.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear about the inconvenience you faced with the key pickup and your interaction with our team. We strive for a seamless experience, and it's clear we fell short in this instance. Your feedback is valuable, and we'll address these concerns internally to improve our service. Please also reach out directly to us at marketing@jmlexus.com so we can address this with you directly.
Daniel was amazing to work with on my new car.
Daniel was amazing to work with on my new car. He was very knowledgeable and made the buying experience very easy. He is a rock star and someone that JM Lexus should be very proud of. Thanks again!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Daniel made your car-buying experience smooth and enjoyable at JM Lexus! Your kind words mean a lot, and we'll be sure to share them with him. Enjoy your new ride!
Tim was very patient and helpful.
Tim was very patient and helpful. He made the experience a good one. I would recommend him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your feedback on TIm is much appreciated! Thank you for supporting JM Lexus.
Dario was great!
Dario was great! Very responsive and informational. Made the vehicle buying experience a pleasure, which is usually uncommon nowadays!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Dario made your vehicle-buying experience a pleasure at JM Lexus! Our team strives to provide responsive and informative service, so it's wonderful knowing we hit the mark. Enjoy your new ride!
JM Lexus is a pleasure to work with.
JM Lexus is a pleasure to work with. From the moment you are greeted at the door to working with sales, you are treated with professionalism and efficiency.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with JM Lexus! We're delighted to hear that our team provided professional and efficient service from start to finish. We appreciate your support and look forward to serving you again in the future!
A real disappointment.
A real disappointment. The wait was over 2 hours and that was with an appointment. I bought my car here 2 years ago and had purchased another 2 previously. This place used to be a class act. Compared to the Lexus dealerships in NY on Long Island it’s schlock. The ambience is truly awful. Wall to wall cubbies, bodies and terrible coffee. A real factory atmosphere. Oh and I have to come back tomorrow cause they didn’t have the part on a 2 year old car.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your recent experience and the extended wait time. We strive for a comfortable atmosphere and efficient service, so it's disappointing to know we fell short during your visit. Your feedback is valuable as it helps us improve, and I hope you'll give us another chance in the future. If you have any further concerns or questions, please feel free to reach out directly at marketing@jmlexus.com. Thank you.
Thank you for sharing your update. We are happy to hear that your vehicle was washed, and Wendy ensured to communicate effectively with you. Your patience throughout this process is appreciated and if you need anything else, please let us know!
Returned on Friday to replace the malfunctioning part. I must say I was in and out in 40 minutes with a washed and vacuumed car, which was terrific. I want to give kudos to Wendy my service representative who constantly communicated with me, called me when the part came in and made sure that the car was in and out in a timely fashion. She represented the dealership well. I hope in the future that I don’t experience a 2 wait.
Wendy F went out of her way to make sure my experience was a positive one Excellent communication skills
Paul Mompremier did a great job from start to finish.
Paul Mompremier did a great job from start to finish. His no stress approach is the best.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the five-star review of Paul and JM Lexus!
Exceptional service received.
Exceptional service received. Sales and service staff was really great and professional and made the process seamless, especially sales manager Paul Mompremier
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Paul and the team at JM Lexus provided you with exceptional service. It's wonderful knowing our staff made your experience seamless and professional. Thank you for sharing!
Carlos is courteous and knowledgeable,explaining what
Carlos is courteous and knowledgeable,explaining what needs to be done.! Service done on promise time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Beth, we're delighted to hear that Carlos provided you with courteous and knowledgeable service at JM Lexus. Thank you for sharing your experience!