Reviews
The internet salesman Mr. Lopez lied about having the vehicle in stock and wasted my time.
The internet salesman Mr. Lopez lied about having the vehicle in stock and wasted my time.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Mr. J. Lopez for the internet sales department is a liar. Straight up lies about vehicles that are in stock. Waste customers time and money.
Mr. J. Lopez for the internet sales department is a liar. Straight up lies about vehicles that are in stock. Waste customers time and money.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Good afternoon, the treatment was very good, but they need to be clear about things because from the beginning I said I did not want my credit checked, and that was the first thing they did. I am truly very disappointed and very upset. That is the last place I would go to get a car. Be very careful with that place, Kendall Toyota. They are very fast when it comes to getting you a car, but when you need an answer about something they did wrong, they never call you back and leave you on hold. I have called more than 10 times in 4 days.
Good afternoon, the treatment was very good, but they need to be clear about things because from the beginning I said I did not want my credit checked, and that was the first thing they did. I am truly very disappointed and very upset. That is the last place I would go to get a car. Be very careful with that place, Kendall Toyota. They are very fast when it comes to getting you a car, but when you need an answer about something they did wrong, they never call you back and leave you on hold. I have called more than 10 times in 4 days.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
not recommended to add the Wear N Tear!! I leased this car and purchased it at the end of the lease. Dealer wouldn't fix the wear N tear
not recommended to add the Wear N Tear!! I leased this car and purchased it at the end of the lease. Dealer wouldn't fix the wear N tear
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
A simple oil change 4 hours and still waiting. All the can say is that they are busy. Not coming here again
A simple oil change 4 hours and still waiting. All the can say is that they are busy. Not coming here again
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for the long wait during your oil change. We strive to provide timely service, and it's disappointing to hear we fell short this time. If you have any further concerns or questions, please feel free to reach out directly at +1 (305) 665-6581. Thank you.
El departamento de servicio, opaca la excelencia en las ventas. Super lento. No brindan explicaiones que se van a demorar. El Manager de hoy es pesimo atendiendo al publico.
El departamento de servicio, opaca la excelencia en las ventas. Super lento. No brindan explicaiones que se van a demorar. El Manager de hoy es pesimo atendiendo al publico.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Lamentamos escuchar sobre su experiencia con nuestro departamento de servicio, Addis. Nos esforzamos por ofrecer un servicio eficiente y comunicativo, así que es decepcionante saber que no cumplimos con sus expectativas esta vez. Nos gustaría abordar personalmente este problema para mejorar nuestra atención al cliente; si está dispuesto, comuníquese con nosotros al +1 (305) 665-6581 directamente. Gracias.
Buenas tardes y Happyy New Year. Como siempre intente comunicarme con ustedes, a ese numero y a los demas, y me ponen instantes en hold y luego que deje un mensaje de voz. Intento comunicar con el Manager y me dicen que esta de vacaciones. Cual es la solucion entonces? Soy cliente de ustedes desde el 2017. Y no es la unica vez que pasa esta situacion.
Volvi a intentar y me dicen que ese telefono tiene problemas y quen contesta es la Cajera de Servicio, que no conoce a nadie que pueda responderme y me dice que tambien los telefonos tienen problemas. Please puede decirme quien es el que desea comunicarse conmigo. Yo estoy dispuesta y ustedes? Gracias x contestar
I'm so sorry to hear that you're going through this frustrating situation with Kendall Toyota. That must be really upsetting. Here's a draft review based on your experience: *Disappointing Experience with Kendall Toyota* I recently purchased a RAV4 Adventure from Kendall Toyota, but unfortunately, the experience has been a letdown. Despite being told I had 30 days to try the car, when I attempted to return it, I was informed that I would lose my $18,500 down payment. This seems unreasonable, as the car's value shouldn't depreciate by that much in just three days. The dealership's willingness to buy back the car but not refund my down payment feels unfair as it would be fair to lose $3,000 to $4000 would be acceptable but to lose $18,500 in 3 days is xx. The contrast between their friendly demeanor during the purchase process and their unhelpful attitude when I sought assistance is striking. Based on my experience, I would caution others against purchasing from Kendall Toyota. It's essential to be aware of their policies and potential pitfalls before making a decision. Sincerely, Michelle Guirado Suarez
I'm so sorry to hear that you're going through this frustrating situation with Kendall Toyota. That must be really upsetting. Here's a draft review based on your experience: *Disappointing Experience with Kendall Toyota* I recently purchased a RAV4 Adventure from Kendall Toyota, but unfortunately, the experience has been a letdown. Despite being told I had 30 days to try the car, when I attempted to return it, I was informed that I would lose my $18,500 down payment. This seems unreasonable, as the car's value shouldn't depreciate by that much in just three days. The dealership's willingness to buy back the car but not refund my down payment feels unfair as it would be fair to lose $3,000 to $4000 would be acceptable but to lose $18,500 in 3 days is xx. The contrast between their friendly demeanor during the purchase process and their unhelpful attitude when I sought assistance is striking. Based on my experience, I would caution others against purchasing from Kendall Toyota. It's essential to be aware of their policies and potential pitfalls before making a decision. Sincerely, Michelle Guirado Suarez
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Michelle, we're sorry to hear about your experience with the return policy and down payment concerns. We strive for transparency in our processes, so it's disappointing to learn that we fell short here. Please reach out directly at +1 (305) 665-6581 if you'd like us to look into this further or discuss any other questions you might have. Thank you.
I had a great experience at Kendall Toyota. Frank Rodriguez and his team helped me with my RAV4 purchase and made the process very easy for me. I strongly recommend their services!
I had a great experience at Kendall Toyota. Frank Rodriguez and his team helped me with my RAV4 purchase and made the process very easy for me. I strongly recommend their services!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Maria, we're delighted to hear that Frank and the team made your Toyota RAV4 purchase a smooth experience at Kendall Toyota. Thank you for recommending us!
I would like to sincerely thank the team at Kendall Toyota, especially Jorge Valdés, Rico, and the finance officer, for their excellent service and assistance in helping me acquire my new vehicle. Their professionalism and dedication made the entire process smooth and enjoyable. I truly appreciate everyone's efforts and will definitely recommend Kendall Toyota to my friends and family. Thank you for everything! Sincerely, Mario Casals ………………….. Quiero agradecer sinceramente al equipo de Kendall Toyota, en especial a Jorge Valdés, Rico y al financista, por su excelente atención y ayuda en la adquisición de mi nuevo vehículo. Su profesionalismo y dedicación hicieron que todo el proceso fuera sencillo y agradable. Aprecio mucho el esfuerzo de todos y definitivamente recomendaré Kendall Toyota a mis amigos y familiares. ¡Gracias por todo! Atentamente, Mario Casals
I would like to sincerely thank the team at Kendall Toyota, especially Jorge Valdés, Rico, and the finance officer, for their excellent service and assistance in helping me acquire my new vehicle. Their professionalism and dedication made the entire process smooth and enjoyable. I truly appreciate everyone's efforts and will definitely recommend Kendall Toyota to my friends and family. Thank you for everything! Sincerely, Mario Casals ………………….. Quiero agradecer sinceramente al equipo de Kendall Toyota, en especial a Jorge Valdés, Rico y al financista, por su excelente atención y ayuda en la adquisición de mi nuevo vehículo. Su profesionalismo y dedicación hicieron que todo el proceso fuera sencillo y agradable. Aprecio mucho el esfuerzo de todos y definitivamente recomendaré Kendall Toyota a mis amigos y familiares. ¡Gracias por todo! Atentamente, Mario Casals
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Mario, thank you for your kind words! We're delighted to hear that Jorge Valdés, Rico, and our finance officer made your experience at Kendall Toyota smooth and enjoyable. We appreciate the recommendation!
Claudia greeted me nicely and paid attention what I was looking for my car, she told me that I had to wait a least an hour because I came in without an appointment.She did nice work
Claudia greeted me nicely and paid attention what I was looking for my car, she told me that I had to wait a least an hour because I came in without an appointment.She did nice work
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear Claudia provided attentive service during your visit at Kendall Toyota. Thanks for sharing your experience!