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Simmons-Rockwell SUBARU

(96 reviews)

Reviews

(96 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Simmons-Rockwell SUBARU from DealerRater.

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The Service Writer who handled the appointment and over

The Service Writer who handled the appointment and over saw the service was extremely personable and thorough throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They were very helpful and very knowledgeable and showed

They were very helpful and very knowledgeable and showed me the ends in the outs dealing with the car and after I purchased the car showing me everything about the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very helpful and friendly, and they know the answer for

Very helpful and friendly, and they know the answer for every question you have about the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This dealership was more helpful and kind than any I have

This dealership was more helpful and kind than any I have been to before, and I am in my late 60’s! Paperwork was well explained and they did a good job educating me on the car. They gave me a good price also. I recommend them, you won’t be disappointed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Subaru

The overall experience was fair and that's because I'm used to dealing with a smaller dealership when purchasing vehicles. I felt like a number and the sales person was a little bit on the pushy side. The finance guy was fantastic and went over everything the sales person didn't cover.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always on time.

Always on time. Very friendly and professional. Comfortable waiting area. Convenient service days and hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Crosstrek

Very pleasant experience at Simmons-Rockwell. Not my first purchase at the dealership but one of the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good Subaru service

Resolved backup camera glitch/ malfunction ( it wasn?t showing sensory lines for distances). A regular maintenance oil change was also done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Always polite, professional, and works well with me.

Always polite, professional, and works well with me. They are eager to answer any questions I may have. They address my issues quickly and take the time to explain the what, where and why of my problems

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

On-time appointment, prompt professional service,

On-time appointment, prompt professional service, comfortable waiting area. Excellent service and friendly, knowledgeable staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.