Reviews
Excellent. Service
I enjoy how everybody handles my appointment in a friendly manner. The Service Advisor Joana Burgos was very helpful she explained. everything to me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for this lovely review, Steven! It's wonderful to hear Joana was so helpful during your visit. I am happy we were able to provide an efficient and overall positive experience. Please come see us for any future needs! Stefanie Abate Customer Relations Manager (215) 244-9300
Amazing service, great cars, great experience
Bruce made the entire experience very fun. Dealing with cars is a very stressful experience but Bruce made it awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words mean a lot to us, Patrick. We appreciate your feedback and are happy to hear that Bruce took care of you. At Faulkner Toyota Trevose, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and fun as possible. We look forward to assisting you with your future sales and service needs. Mike Deguida Internet Sales Manager (215) 244-9300
New vehicle prep
The service department is top notch. I have been a customer since 2007 and would not consider going anywhere else. This visit was to take delivery of the 3rd vehicle I purchased, all of which I still own.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ken, thank you for taking the time to submit this amazing feedback. Our service department works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We thank you for continually trusting us with your automotive needs and it was a pleasure working with you. Stefanie Abate Customer Relations Manager (215) 244-9300
Another great experience
This was actually the 4th vehicle I have purchased /Leased from Faulkner Toyota since 2007. I spend a lot of time researching the vehicles before I buy so I know I am getting a fair deal. Alan Rhode makes the entire buying process a pleasant experience. He has always kept his word and has always been there after the sale if needed. And with service after the sale being most important when buying a vehicle, Service Manager, Tom Hutton always makes sure the customer is satisfied before they drive off the lot. The entire service team truly cares about their customers and the service they provide. Faulkner is lucky to have these dedicated employees on their team.,This was actually the 4th vehicle I have purchased /Leased from Faulkner Toyota since 2007. I spend a lot of time researching the vehicles before I buy so I know I am getting a fair deal. Alan Rhode makes the entire buying process a pleasant experience. He has always kept his word and has always been there after the sale if needed. And with service after the sale being most important when buying a vehicle, Service Manager, Tom Hutton always makes sure the customer is satisfied before they drive off the lot. The entire service team truly cares about their customers and the service they provide. Faulkner is lucky to have these dedicated employees on their team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joan, thank you so much for the great review of your experience at our dealership and especially with Alan and Tom. Our teams from both the sales and service department had a pleasure assisting you and are grateful for the 5-star review. We are committed to serve excellent customer service to all areas of our dealership and we are delighted to know you drove away a happy customer! Thank you for your loyalty and enjoy your new car! Mike Deguida Internet Sales Manager (215) 244-9300
New Prius experience
I asked for an online quote for my vehicle and received one quickly. The quote was a very aggressive price. It moved me off from looking at used vehicles to a new one and stopped me from seriously looking at any other dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eric, thank you so much for your kind and honest review. We always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! Best regards, The Faulkner Toyota Trevose Team
Excellent buying experience that went beyond norm
Salesperson Michael Villari was excellent from the first quoting process thru the close. Your person who did the financials was very good as well. You also went out of your way to find the car we wanted which was 250 miles away and we love it. Much thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Raymond, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Faulkner Toyota Trevose commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, visit our Facebook page for access to our exclusive content. Best regards, The Faulkner Toyota Trevose Team
Excellent service team !
I did not have a scheduled appointment but called because my battery went bad. i managed to get car started and the manager, Tom told me to bring it right in. The service team kept me informed, replaced the battery, and had me on m y way a short time later. Thank you !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos, Kenneth. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Stefanie Abate Customer Relations Manager (215) 244-9300
Great experience
Sales staff. Mike villari, was both knowledgable and friendly as we went through the process of getting me a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the wonderful compliments, Miles! It's great to hear Mike was able to provide you with knowledgeable and friendly customer service! We hope you enjoy your new car and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Mike Deguida Internet Sales Manager (215) 244-9300
Outstanding dealership
Friendly, knowledgeable staff who all took great care of us. We got a great car and then experience was tremendous. Jason was awesome to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joseph, we are truly grateful for this awesome review! We are thrilled that Jason was able to take care of you. Thank you again and we look forward to the opportunity to work with you in the future! Best, Mike Deguida Internet Sales Manager (215) 244-9300
Great experience
Quick & easy. We drove in from NJ and our experience was great. We were driving our new car home in under 2 hours.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this review, Viannee. We are pleased to hear that our team was able to provide an efficient and overall positive experience! We look forward to working with you again in the future. Best, Mike Deguida Internet Sales Manager (215) 244-9300