Reviews
Great customer service and supportive of the issue . Reassuring of service and accommodating in transportation , very efficient and friendly .
Great customer service and supportive of the issue . Reassuring of service and accommodating in transportation , very efficient and friendly .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re so glad to hear you received supportive, reassuring, and efficient service during your visit. Providing excellent customer care, clear communication, and convenient transportation assistance is very important to our team. We’ll be sure to share your kind words with Dwayne Thompson. Thank you for choosing Chapman Nissan — we truly appreciate your business!
Chapman Nissan services always awesome and every crew knowledgeable and friendly with cozy waiting room. I love it.
Chapman Nissan services always awesome and every crew knowledgeable and friendly with cozy waiting room. I love it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your amazing review! We’re thrilled to hear you always have an awesome experience with our service team. It’s great to know our knowledgeable and friendly staff, along with our comfortable waiting area, continue to make your visits enjoyable. We truly appreciate your kind words and will be sure to share them with Daniel Ricciardi, Dwayne Thompson, and the entire team. Thank you for choosing Chapman Nissan — we love having you as part of our Chapman family!
Communication was my issue. When Dwayne left for vacation and AJ left the dealership I had no one to contact who could help me find out about my Kicks repair. The positive was that whoever worked on the car with the sublet body shop actually knew what they were doing and fixed the issue. However, I had no feedback or explanation for a repair that cost $500. on my recent purchase. I would have liked a photo of repair. I would like to thank the tech also.
Communication was my issue. When Dwayne left for vacation and AJ left the dealership I had no one to contact who could help me find out about my Kicks repair. The positive was that whoever worked on the car with the sublet body shop actually knew what they were doing and fixed the issue. However, I had no feedback or explanation for a repair that cost $500. on my recent purchase. I would have liked a photo of repair. I would like to thank the tech also.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We sincerely apologize for the communication challenges you experienced during your repair process. We understand how frustrating it can be when key contacts are unavailable and you’re left unsure who to reach out to for updates on your Nissan Kicks. Your concerns are important to us, and we will use this feedback to improve communication and continuity for our customers moving forward. We’re glad to hear, however, that the coordination between our team and the sublet body shop ultimately helped get the repair handled properly. We truly appreciate your patience and the opportunity to earn back your confidence in the future. Thank you for choosing Chapman Nissan.
Warren was patient and very nice help me with my questions top stars for him. Tony was also very knowledgeable and answer questions about the finances for me. Those were very professional and made me feel comfortable.
Warren was patient and very nice help me with my questions top stars for him. Tony was also very knowledgeable and answer questions about the finances for me. Those were very professional and made me feel comfortable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We’re so happy to hear that Warren Crooks and Tony Woods provided such a professional, patient, and comfortable experience for you. Buying a vehicle is an important decision, and we’re glad they were able to answer your questions thoroughly and help you feel confident throughout the process. We truly appreciate your kind words and your business. Thank you for choosing Chapman Nissan!
The staff in both the dealership and the service department were very professional and courteous, answered all of my questions and concerns.
The staff in both the dealership and the service department were very professional and courteous, answered all of my questions and concerns.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We’re delighted to hear that both our dealership and service teams provided you with a professional and courteous experience. Taking the time to answer questions and address concerns thoroughly is very important to us, and we’re glad our team delivered that level of care during your visit. We’ll be sure to share your compliments with Jahaira Roman and the team. Thank you for choosing Chapman Nissan!
Professional service, knowledgeable and good communication.. Friendly, concerned and patient too. No other description needed.
Professional service, knowledgeable and good communication.. Friendly, concerned and patient too. No other description needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent review! We truly appreciate your kind words about our team’s professionalism, communication, and customer care. It’s wonderful to hear that Daniel Ricciardi and Dwayne Thompson provided a friendly, knowledgeable, and patient experience during your visit. Comments like yours mean a great deal to us. Thank you for choosing Chapman Nissan!
Always a 5 STAR great experience with Chapman Nissan. Daniel Ricciardi was extremely helpful and knowledgeable! My vehicle was fixed in a timely manner. It is always a delight to have my car serviced with Chapman Nissan. I would recommend to everyone! You are always in good hands with Chapman Nissan.
Always a 5 STAR great experience with Chapman Nissan. Daniel Ricciardi was extremely helpful and knowledgeable! My vehicle was fixed in a timely manner. It is always a delight to have my car serviced with Chapman Nissan. I would recommend to everyone! You are always in good hands with Chapman Nissan.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your outstanding review and continued confidence in our team! We’re thrilled to hear you consistently have a 5-star experience with Chapman Nissan. It’s wonderful to know Daniel Ricciardi provided such helpful and knowledgeable service while getting your vehicle repaired in a timely manner. Your recommendation and kind words truly mean a great deal to us. We sincerely appreciate your loyalty and look forward to continuing to provide you with excellent service for years to come!
Always satisfied with the sales, service and staff. The entire staff works well with to ensure the customer is satisfied
Always satisfied with the sales, service and staff. The entire staff works well with to ensure the customer is satisfied
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review and continued support! We’re so happy to hear you are always satisfied with our sales team, service department, and overall staff experience. Teamwork and customer satisfaction are top priorities for us, and it’s great to know that commitment continues to shine through during your visits. We’ll be sure to share your kind words with Tawny Gates, Daniel Ricciardi, and the entire team. Thank you for choosing Chapman Nissan!
Pretty fast and thorough service always detail oriented never there more than two hours tops.
Pretty fast and thorough service always detail oriented never there more than two hours tops.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re happy to hear you had another fast and thorough service experience with us. Attention to detail and getting you back on the road quickly are both very important to our team. We truly appreciate your continued trust in Chapman Nissan, and we’ll be sure to share your kind words with Daniel Ricciardi and the service team. We look forward to seeing you again at your next visit!
I would have preferred some one to talk to me in person when I picked up my car I don’t know much about the service so I just got it’s done and you can pick it up a more in depth conversation or whatever was discovered on the care could have been appreciated
I would have preferred some one to talk to me in person when I picked up my car I don’t know much about the service so I just got it’s done and you can pick it up a more in depth conversation or whatever was discovered on the care could have been appreciated
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience and your honest feedback. We sincerely apologize that you did not receive the level of communication you expected when picking up your vehicle. We understand how important it is to have a clear, in-person explanation of the services performed and any findings or recommendations regarding your vehicle, especially when automotive repairs and maintenance can be confusing. Your comments are valuable and will help us improve the delivery experience for our customers moving forward. We truly appreciate your business and hope to provide you with a more thorough and informative experience on your next visit to Chapman Nissan.