Reviews
I would have preferred some one to talk to me in person when I picked up my car I don’t know much about the service so I just got it’s done and you can pick it up a more in depth conversation or whatever was discovered on the care could have been appreciated
I would have preferred some one to talk to me in person when I picked up my car I don’t know much about the service so I just got it’s done and you can pick it up a more in depth conversation or whatever was discovered on the care could have been appreciated
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience and your honest feedback. We sincerely apologize that you did not receive the level of communication you expected when picking up your vehicle. We understand how important it is to have a clear, in-person explanation of the services performed and any findings or recommendations regarding your vehicle, especially when automotive repairs and maintenance can be confusing. Your comments are valuable and will help us improve the delivery experience for our customers moving forward. We truly appreciate your business and hope to provide you with a more thorough and informative experience on your next visit to Chapman Nissan.
Dan was very helpful with using my coupon for my oil change and vehicle inspection. I had 2 and could only use one, which is why I only gave Nissan 4/5 stars. Overall, great service and customer service.
Dan was very helpful with using my coupon for my oil change and vehicle inspection. I had 2 and could only use one, which is why I only gave Nissan 4/5 stars. Overall, great service and customer service.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us! We’re glad to hear Daniel Ricciardi was helpful during your visit and assisted you with your oil change and vehicle inspection. We also appreciate your honest comments regarding the coupon policy and understand your disappointment about not being able to use both offers. Your feedback is valuable and helps us continue improving the customer experience. We’re happy to know that overall you still received great service and customer care from Daniel and Dwayne Thompson. Thank you for choosing Chapman Nissan
They are thorough & keep you informed about the service & possible cost. I have bought 3 cars from them in the past & always took those cars for service because I trust them.
They are thorough & keep you informed about the service & possible cost. I have bought 3 cars from them in the past & always took those cars for service because I trust them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate loyal customers like this! Thank you for trusting Chapman Nissan through the years with not just one, but THREE vehicles. Providing thorough service, clear communication, and transparency on repairs and costs is exactly the experience our team strives to deliver every day. Thank you for recognizing the hard work of Marc Bear, Lincoln Overholtzer, and the entire team. Your continued trust and loyalty mean the world to us! 🚗⭐ #ChapmanNissan #CustomerForLife
As ever, this is a service shop that does very good work in a timely manner, and is honest about stating upcoming needs - they do not upsell. I think it’s the honesty I value the most
As ever, this is a service shop that does very good work in a timely manner, and is honest about stating upcoming needs - they do not upsell. I think it’s the honesty I value the most
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust and loyalty! We’re proud to hear you consistently receive timely, high-quality service from our team. Your comments about our honesty and transparency truly mean a great deal to us, because building trust with our customers is one of our highest priorities. We sincerely appreciate your support and thank you for choosing Chapman Nissan for your service needs!
Always is a good experience when going to Chapman ,hopefully only see me once a year fur inspections and oil changes ,
Always is a good experience when going to Chapman ,hopefully only see me once a year fur inspections and oil changes ,
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review, John! We’re happy to hear your visits to Chapman Nissan are always a good experience. We certainly appreciate your sense of humor about only wanting to see us once a year for inspections and oil changes! We’re glad Marc Bear and Daniel Ricciardi helped make your visit a positive one, and we look forward to being here whenever you need us. Safe travels until next time!
This was a great experience on short notice. Customer service was excellent. I appreciate all the hard work.
This was a great experience on short notice. Customer service was excellent. I appreciate all the hard work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re so glad we could provide a great experience for you, especially on short notice. Delivering excellent customer service is always our goal, and we truly appreciate your recognition of the team’s hard work. We’ll be sure to share your kind words with Jahaira Roman. Thank you for choosing Chapman Nissan !
Great dealership, they make you feel at home with Great service. Never had a problem with they. I've been a valuable customer for years. My service advisor Dwayne is great as well. He always keep me up on things.
Great dealership, they make you feel at home with Great service. Never had a problem with they. I've been a valuable customer for years. My service advisor Dwayne is great as well. He always keep me up on things.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued loyalty and for taking the time to share your experience! We’re honored to have earned your trust over the years and are thrilled to hear our team continues to make you feel right at home. It’s wonderful to know Dwayne Thompson consistently keeps you informed and provides the great service you’ve come to expect. We truly value you as part of the Chapman Nissan family and look forward to serving you for many more years to come!
They had Great service, had good care, friendly workers. They had good Decent prices. Would recommend
They had Great service, had good care, friendly workers. They had good Decent prices. Would recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We’re so glad to hear you had a great experience with our team and appreciated the friendly service and fair pricing. Providing excellent care and value to our customers is always our goal. We truly appreciate your recommendation and thank you for choosing Chapman Nissan !
took my 2019 Nissan Murano yo this dealership. Paid $200 for diagnosis and they told me my transmission went out and will cost 7K to fix but could not tell me what caused it or even what may have caused it only at 62,000 miles by the way..
took my 2019 Nissan Murano yo this dealership. Paid $200 for diagnosis and they told me my transmission went out and will cost 7K to fix but could not tell me what caused it or even what may have caused it only at 62,000 miles by the way..
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We understand how frustrating unexpected major repairs can be, especially on a vehicle with only 62,000 miles. At Chapman Nissan, our goal is always to provide accurate diagnostics and transparent communication so our customers can make informed decisions regarding their vehicle. We appreciate the opportunity to inspect your 2019 Nissan Murano and truly value your feedback. If you would like to discuss your experience further, our management team would welcome the opportunity to review everything with you directly. Customer trust and satisfaction remain very important to us.
They are always there to help you with any questions or problems with your Nissan and I respect that at chapmen
They are always there to help you with any questions or problems with your Nissan and I respect that at chapmen
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
hank you for your thoughtful review! We truly appreciate your kind words and your trust in our team. Providing helpful, reliable support whenever our customers have questions or concerns is very important to us, and we’re glad that commitment continues to stand out during your visits. Thank you for choosing Chapman Nissan — we look forward to assisting you whenever you need us!