Reviews
Communication was my issue. When Dwayne left for vacation and AJ left the dealership I had no one to contact who could help me find out about my Kicks repair. The positive was that whoever worked on the car with the sublet body shop actually knew what they were doing and fixed the issue. However, I had no feedback or explanation for a repair that cost $500. on my recent purchase. I would have liked a photo of repair. I would like to thank the tech also.
Communication was my issue. When Dwayne left for vacation and AJ left the dealership I had no one to contact who could help me find out about my Kicks repair. The positive was that whoever worked on the car with the sublet body shop actually knew what they were doing and fixed the issue. However, I had no feedback or explanation for a repair that cost $500. on my recent purchase. I would have liked a photo of repair. I would like to thank the tech also.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Warren was patient and very nice help me with my questions top stars for him. Tony was also very knowledgeable and answer questions about the finances for me. Those were very professional and made me feel comfortable.
Warren was patient and very nice help me with my questions top stars for him. Tony was also very knowledgeable and answer questions about the finances for me. Those were very professional and made me feel comfortable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The staff in both the dealership and the service department were very professional and courteous, answered all of my questions and concerns.
The staff in both the dealership and the service department were very professional and courteous, answered all of my questions and concerns.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Professional service, knowledgeable and good communication.. Friendly, concerned and patient too. No other description needed.
Professional service, knowledgeable and good communication.. Friendly, concerned and patient too. No other description needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always a 5 STAR great experience with Chapman Nissan. Daniel Ricciardi was extremely helpful and knowledgeable! My vehicle was fixed in a timely manner. It is always a delight to have my car serviced with Chapman Nissan. I would recommend to everyone! You are always in good hands with Chapman Nissan.
Always a 5 STAR great experience with Chapman Nissan. Daniel Ricciardi was extremely helpful and knowledgeable! My vehicle was fixed in a timely manner. It is always a delight to have my car serviced with Chapman Nissan. I would recommend to everyone! You are always in good hands with Chapman Nissan.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always satisfied with the sales, service and staff. The entire staff works well with to ensure the customer is satisfied
Always satisfied with the sales, service and staff. The entire staff works well with to ensure the customer is satisfied
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Pretty fast and thorough service always detail oriented never there more than two hours tops.
Pretty fast and thorough service always detail oriented never there more than two hours tops.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re happy to hear you had another fast and thorough service experience with us. Attention to detail and getting you back on the road quickly are both very important to our team. We truly appreciate your continued trust in Chapman Nissan, and we’ll be sure to share your kind words with Daniel Ricciardi and the service team. We look forward to seeing you again at your next visit!
I would have preferred some one to talk to me in person when I picked up my car I don’t know much about the service so I just got it’s done and you can pick it up a more in depth conversation or whatever was discovered on the care could have been appreciated
I would have preferred some one to talk to me in person when I picked up my car I don’t know much about the service so I just got it’s done and you can pick it up a more in depth conversation or whatever was discovered on the care could have been appreciated
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience and your honest feedback. We sincerely apologize that you did not receive the level of communication you expected when picking up your vehicle. We understand how important it is to have a clear, in-person explanation of the services performed and any findings or recommendations regarding your vehicle, especially when automotive repairs and maintenance can be confusing. Your comments are valuable and will help us improve the delivery experience for our customers moving forward. We truly appreciate your business and hope to provide you with a more thorough and informative experience on your next visit to Chapman Nissan.
Dan was very helpful with using my coupon for my oil change and vehicle inspection. I had 2 and could only use one, which is why I only gave Nissan 4/5 stars. Overall, great service and customer service.
Dan was very helpful with using my coupon for my oil change and vehicle inspection. I had 2 and could only use one, which is why I only gave Nissan 4/5 stars. Overall, great service and customer service.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us! We’re glad to hear Daniel Ricciardi was helpful during your visit and assisted you with your oil change and vehicle inspection. We also appreciate your honest comments regarding the coupon policy and understand your disappointment about not being able to use both offers. Your feedback is valuable and helps us continue improving the customer experience. We’re happy to know that overall you still received great service and customer care from Daniel and Dwayne Thompson. Thank you for choosing Chapman Nissan
They are thorough & keep you informed about the service & possible cost. I have bought 3 cars from them in the past & always took those cars for service because I trust them.
They are thorough & keep you informed about the service & possible cost. I have bought 3 cars from them in the past & always took those cars for service because I trust them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate loyal customers like this! Thank you for trusting Chapman Nissan through the years with not just one, but THREE vehicles. Providing thorough service, clear communication, and transparency on repairs and costs is exactly the experience our team strives to deliver every day. Thank you for recognizing the hard work of Marc Bear, Lincoln Overholtzer, and the entire team. Your continued trust and loyalty mean the world to us! 🚗⭐ #ChapmanNissan #CustomerForLife