Reviews
I have purchased three cars from Chapman Nissan and they take care of all my car maintenance. I’m very satisfied with the service I received. Recently, Dwayne and Johnny (technician) took very good care of my car inspection and repairs. Both was very helpful.
I have purchased three cars from Chapman Nissan and they take care of all my car maintenance. I’m very satisfied with the service I received. Recently, Dwayne and Johnny (technician) took very good care of my car inspection and repairs. Both was very helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always give me great service and quality work you have a great team there at Chapman
Always give me great service and quality work you have a great team there at Chapman
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust and for sharing your 5-star experience! We're honored to hear that you've consistently received great service and quality workmanship from our team. Your kind words mean a lot to us, and we'll be sure to recognize Dwayne Thompson and the entire Chapman Nissan team for their dedication to providing exceptional customer care. We truly appreciate your loyalty and look forward to serving you again in the future! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan
Good customer service as every here show hospitality and kindness ensuring my needs were met Thanks to you all so very much
Good customer service as every here show hospitality and kindness ensuring my needs were met Thanks to you all so very much
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
and kindness that our team strives to provide every day. Ensuring our customers' needs are met is always our top priority, and it's rewarding to know we made a positive impression during your visit. Thank you for your kind words and for choosing Chapman Nissan. We truly appreciate your business and look forward to assisting you again in the future! Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan
Horrible customer service. Treated our issue with utter disregard. Bad-to-nonexistent communication. Someone needs to teach them how to treat people who rely on their expertise to advise.
Horrible customer service. Treated our issue with utter disregard. Bad-to-nonexistent communication. Someone needs to teach them how to treat people who rely on their expertise to advise.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, Lisa. We sincerely apologize that your experience did not meet the level of service and communication you expected and deserved. Being treated with respect, kept informed throughout the process, and receiving knowledgeable guidance are fundamental parts of the customer experience we strive to provide. We regret that you felt your concerns were met with disregard and that our communication fell short. Please know that your feedback has been shared with our management team for review and coaching opportunities. We appreciate you taking the time to share your experience, as it helps us identify areas where we need to improve. We value your business and hope to have the opportunity to restore your confidence in Chapman Nissan in the future. — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan
I have had my cars serviced at Chapman Nissan for a number of years. I am pleased with the service that I receive.
I have had my cars serviced at Chapman Nissan for a number of years. I am pleased with the service that I receive.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust and loyalty to Chapman Nissan! We truly appreciate you choosing us for your vehicle service needs over the years. We're delighted to hear that you've consistently been pleased with the service you receive. We look forward to providing you with the same great experience for many years to come. Thank you for being part of the Chapman Nissan family! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan Philadelphia
great experience from hello. Dan is a great guy always goes over everything with me.
great experience from hello. Dan is a great guy always goes over everything with me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We are thrilled to hear you had a great experience from the moment you arrived. Dan takes pride in making sure every customer is well informed and comfortable throughout the service process, and we're glad that commitment showed. We truly appreciate your continued trust in Chapman Nissan and look forward to serving you again in the future! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan Philadelphia
Great experience from the time Dwayne opened my car to let me out. Went in for oil change. Give me the recommended service for my miles with no pressure. It was a good deal so I agreed. I thought I would be all day but it was in and out.
Great experience from the time Dwayne opened my car to let me out. Went in for oil change. Give me the recommended service for my miles with no pressure. It was a good deal so I agreed. I thought I would be all day but it was in and out.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're delighted to hear that Dwayne made you feel welcome from the moment you arrived. It's great to know that our team provided honest recommendations based on your vehicle's mileage without any pressure, and that you found the service to be a good value. We're especially pleased that we could get you back on the road quickly while delivering the quality service you deserve. Thank you for choosing Chapman Nissan, and we look forward to seeing you again for your future service needs! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan Philadelphia
Staff pleasant , knowledgeable and attentive to their customers. They let me know what i needed done to my car and efficient.
Staff pleasant , knowledgeable and attentive to their customers. They let me know what i needed done to my car and efficient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind feedback! We are delighted to hear that our staff was pleasant, knowledgeable, and attentive throughout your visit. Providing clear information about your vehicle's needs and delivering efficient service are important parts of the customer experience we strive to provide every day. We truly appreciate your business and look forward to assisting you with all your future automotive needs. — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan Philadelphia
My most recent work at Chapmann Nissan was very satisfactory, especially the help of Mr. Dwayne Thompson. However, I have a serious complaint regarding my visit to Chapman Nisan earlier in April regarding a required annual vehicle inspection. On this occasion, April 13, I I believe I was overcharged about $900 and I a have not been able to obtain assistance on this matter. I am at a complete loss regarding how to resolve this. I would appreciate any assistance anyone could offer me. Can someone please contact me?
My most recent work at Chapmann Nissan was very satisfactory, especially the help of Mr. Dwayne Thompson. However, I have a serious complaint regarding my visit to Chapman Nisan earlier in April regarding a required annual vehicle inspection. On this occasion, April 13, I I believe I was overcharged about $900 and I a have not been able to obtain assistance on this matter. I am at a complete loss regarding how to resolve this. I would appreciate any assistance anyone could offer me. Can someone please contact me?
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Phenomenal efficient experience. The customer service and expertise of the service staff was impeccable. I would highly recommend Chapman.
Phenomenal efficient experience. The customer service and expertise of the service staff was impeccable. I would highly recommend Chapman.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We are thrilled to hear that you had a phenomenal and efficient experience with us. Providing exceptional customer service and expert vehicle care is what our team strives for every day, and it's rewarding to know that Daniel, Dwayne, and our service staff delivered an experience that exceeded your expectations. We truly appreciate your recommendation and thank you for choosing Chapman Nissan. We look forward to serving you again in the future! — Lincoln Overholtzer Owner Loyalty Manager