Chapman Nissan

Warren is very professional, friendly and it is the second time we used his services. Service team, very friendly and professional from past services we had with our old Rige and will continue using Nissan Chapman for futer services.

This was my first time at Chapman Nissan. It was the absolute best service I’ve received in years!!! From the time I called to schedule my appointment to when I drove off the lot, I was treated like family. The fact that I actually got a live person on the phone won me over! And Dwayne Thompson was the absolute star of the show! Extremely professional, kind, and very informative. I have been driving Nissan cars (only) since my early 20’s. My first car was a “Stanza”. I was a loyal customer of another Nissan dealership. But no longer!! Chapman is now my home!

Very professional! They care about your vehicle! Would not go anywhere else! They treat you like family! Lincoln is the best!

Really disappointed with service no results couldn’t tell me anything about my car. Really poor ratings.

The dealership on Essington Ave.has given me excellent service since I've been going there. I wouldn't think of going anywhere else.

1. I travelled to Chapman Metro Nissan at 6723 Essington Ave, Philadelphia, PA 19153 for 08:00AM appointment on Thursday, June 18, 2026. 2. I checked into the service department. I explained to service rep Chris Juaquee that engine light has been showing for over a month. I told him a computer code reader device indicated error code P0456. I told him I replaced gas cap and air filter as well which did not resolve issue. 3. I indicated to Chris I have a Triton Protect (now Renascent Protection Solutions) extended warranty (ET00245974) and provided him with the warranty document for 2020 Nissan Pathfinder SL Rock Creek, VIN=5N1DR2CMXLC651328, Plate GTK8879. 4. Eric told me they would run another computer code reader analysis using their own device. He stated this particular issue could take some time and recommended I return home. 5. Shortly thereafter, Chris called me at home and stated they needed to do a “smoke” test but needed a guarantee from me to pay $399 for the test. I asked him why this is not submitted to Renascent Protection Solutions. He said they only open claims when the smoke test is completed and they have a quote for the repair. I stated that is ridiculous. The claim should have been opened when the computer error code analysis work was planned. He said I need to contact Renascent Protection Solutions. I did not approve the smoke test by the dealership. 6. I contacted Renascent Protection Solutions and was told a smoke test is submitted with the quote for repair. I stated that makes no sense when the smoke test is the service being conducted to find the source of the problem. The dealership was putting me on the hook for $399 without verification Renascent Protection Solutions would pay. I spoke to the Claim manager at Renascent Protection Solutions. He said Renascent would only cover one hour of work so this is a scam when the dealership is making me responsible for a charge that is not in line with other licensed service centers for a smoke test 7. I travelled back to the dealership to get my car. Chris told me there was a charge for the computer error code analysis for $221. I know this test takes 30 seconds to complete. I asked why the claim was not opened with Renascent service when this analysis was conducted. Chapman Nissan’s practices make my extended warranty useless. He had no answer. I told him this is not how this is no manner to treat a 45-year Nissan customer. He stated “Ok”. I am looking for the following to occur: 1. Refund the $221 I was charged for the 30 second code reader lookup whether option 2 or 3 is chosen 2. Honor the Extended Warranty that Nissan and Renascent Protection Solutions sold as a product to the customer with no other charges to the customer other than the deductible stated in the contract to Renascent Protection Solutions. 3. If #2 is unacceptable, refund the $1,600 purchase price paid by the customer for the extended warranty.

Service is always good customer service had car washed Derek did excellent job and detail 2 wks ago

My experience at this dealership has been nothing short of amazing! Would highly recommend purchasing a car here and having a service here at 10 out of 10

Your Team always handle all that my questions and concerns with respect I never feel that I have asked a stupid question Everyone seems to care I am done.

Daniel and Chris were both very helpful and made sure my car was looked at quickly. They kept me informed throughout the process and were professional and easy to work with. Great customer service. Thanks again!