Reviews
Only deal with Chapman Nissan since I bought my car from them. I am very happy with their service/.
Only deal with Chapman Nissan since I bought my car from them. I am very happy with their service/.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I have come to know Dwayne personally. We have gone beyond the customer phase and have talk about othr things during the stay. Like marriage, parenting, and spiritual things. He also seems to be a down to Earth Person.
I have come to know Dwayne personally. We have gone beyond the customer phase and have talk about othr things during the stay. Like marriage, parenting, and spiritual things. He also seems to be a down to Earth Person.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service. Everything was explained and the work was done quickly. I appreciate the hard work.
Great customer service. Everything was explained and the work was done quickly. I appreciate the hard work.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I’m not sure I paid for break diagnosis, and it appears that tech were guessing and I paid for their guessing , it turned out 2 bolts were bad and was chargers $650
I’m not sure I paid for break diagnosis, and it appears that tech were guessing and I paid for their guessing , it turned out 2 bolts were bad and was chargers $650
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
It's all about my salesman, Warren Crooks. For 12 years now, Warren has been my salesman. Every 3 years he does all he can to get me in the car I want, which he did again.
It's all about my salesman, Warren Crooks. For 12 years now, Warren has been my salesman. Every 3 years he does all he can to get me in the car I want, which he did again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your top notch and speedy service. You are trained professionals. I will be back.
Thank you for your top notch and speedy service. You are trained professionals. I will be back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service associates were super professional and kept me updated on the status of my vehicle
Service associates were super professional and kept me updated on the status of my vehicle
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Daniel was very helpful & explained all things done to my car. i would definitely recommend Chapman & Daniel’s service
Daniel was very helpful & explained all things done to my car. i would definitely recommend Chapman & Daniel’s service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We’re glad to hear that Daniel took the time to clearly explain everything and provide helpful service. We appreciate your recommendation and are proud to have team members like Daniel delivering that level of care. We look forward to assisting you again at Chapman Nissan!
Great good service fast service professional staff knowledgeable staff comfortable waiting area quiet environment clean environment new cars are beautiful in the show case
Great good service fast service professional staff knowledgeable staff comfortable waiting area quiet environment clean environment new cars are beautiful in the show case
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review. We’re glad you had a fast and professional service experience and that our knowledgeable team made your visit a comfortable one. It’s also wonderful to hear you enjoyed the clean, quiet waiting area and showroom. We appreciate your support and look forward to seeing you again. — Chapman Nissan
Charges extremely high. Quoted for everything on the car to be repaired/replaced totaling over $3600.00. 3 different mechanics disagreed with Nissan diagnostic. Which I knew what the intial problem was beforehand. Almost $1500 for an alternator, ridiculous.
Charges extremely high. Quoted for everything on the car to be repaired/replaced totaling over $3600.00. 3 different mechanics disagreed with Nissan diagnostic. Which I knew what the intial problem was beforehand. Almost $1500 for an alternator, ridiculous.
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- Buying process
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- Quality of repair
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We understand that repair costs can sometimes come as a surprise, and we take concerns like yours seriously. Our pricing reflects the use of manufacturer-recommended parts, factory-trained technicians, and diagnostic procedures that are specific to your vehicle. The estimate provided was based on a comprehensive inspection to ensure both the immediate concern and any potential underlying issues were properly identified. While other opinions may differ, our responsibility is to present accurate, complete information so you can make an informed decision about your vehicle’s safety and reliability. We stand behind the integrity of our diagnostic process and the quality of our work. That said, we always respect our customers’ choices when it comes to how they proceed with repairs. We appreciate you bringing this to our attention and are glad the situation was ultimately resolved. Please feel free to reach out if you would like to review any recommendations in more detail.