Reviews
Staff pleasant , knowledgeable and attentive to their customers. They let me know what i needed done to my car and efficient.
Staff pleasant , knowledgeable and attentive to their customers. They let me know what i needed done to my car and efficient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My most recent work at Chapmann Nissan was very satisfactory, especially the help of Mr. Dwayne Thompson. However, I have a serious complaint regarding my visit to Chapman Nisan earlier in April regarding a required annual vehicle inspection. On this occasion, April 13, I I believe I was overcharged about $900 and I a have not been able to obtain assistance on this matter. I am at a complete loss regarding how to resolve this. I would appreciate any assistance anyone could offer me. Can someone please contact me?
My most recent work at Chapmann Nissan was very satisfactory, especially the help of Mr. Dwayne Thompson. However, I have a serious complaint regarding my visit to Chapman Nisan earlier in April regarding a required annual vehicle inspection. On this occasion, April 13, I I believe I was overcharged about $900 and I a have not been able to obtain assistance on this matter. I am at a complete loss regarding how to resolve this. I would appreciate any assistance anyone could offer me. Can someone please contact me?
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Phenomenal efficient experience. The customer service and expertise of the service staff was impeccable. I would highly recommend Chapman.
Phenomenal efficient experience. The customer service and expertise of the service staff was impeccable. I would highly recommend Chapman.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Chris provided excellent customer service. Made the experience painless, would def reccommend others to this dealership.
Chris provided excellent customer service. Made the experience painless, would def reccommend others to this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The Chapman service team was professional and efficient in servicing my vehicle. I appreciate the effort they showed in helping me maintain what is now a 10 year old Rogue.
The Chapman service team was professional and efficient in servicing my vehicle. I appreciate the effort they showed in helping me maintain what is now a 10 year old Rogue.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful 5-star review, Thom! We truly appreciate your loyalty and are glad to hear our service team provided professional and efficient care for your Rogue. Keeping a vehicle running strong for 10 years takes dedication from both the owner and the service team, and we're honored to be part of that journey. Thank you for trusting Chapman Nissan with your vehicle's maintenance, and we look forward to serving you for many more miles ahead! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan
Not a long wait time every thing explained got the car I wanted thanks to Mr Warren Crooks.
Not a long wait time every thing explained got the car I wanted thanks to Mr Warren Crooks.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star review! We're delighted to hear that your purchase experience was smooth, with a short wait time and clear explanations throughout the process. Most importantly, we're glad you found the vehicle you wanted. We'll be sure to share your kind words with Warren Crooks and the rest of the team. Thank you for choosing Chapman Nissan, and welcome to the Chapman family! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan
I went in for State Inspection and they got to me right away ran the inspection and let me know what needed to be handled to pass. Customer service was great.
I went in for State Inspection and they got to me right away ran the inspection and let me know what needed to be handled to pass. Customer service was great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star review! We're delighted to hear that your state inspection was completed promptly and that our team clearly explained what was needed to help your vehicle pass inspection. Providing excellent customer service and keeping our customers informed are priorities for us. We appreciate your business and look forward to serving you again at Chapman Nissan!
Very patient and helpful….. miss gates helped made sure I got something nice and affordable
Very patient and helpful….. miss gates helped made sure I got something nice and affordable
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your 5-star review! We're thrilled to hear that Tawny was patient, helpful, and able to assist you in finding a vehicle that was both nice and affordable. Our team works hard to make the car-buying process comfortable and enjoyable, and we're glad we could help you find the right fit. Thank you for choosing Chapman Nissan, and we look forward to serving you again in the future!
Paid to get ipdm which they said needed replacing left my deposit got a call about an hour later saying that the ipdm was not the problem so they charged 228$ for a diagnostics to tell me a problem that was known and refunded the rest the ipdm fixed itself I guess or just another misdiagnosis from Chapman Nissan
Paid to get ipdm which they said needed replacing left my deposit got a call about an hour later saying that the ipdm was not the problem so they charged 228$ for a diagnostics to tell me a problem that was known and refunded the rest the ipdm fixed itself I guess or just another misdiagnosis from Chapman Nissan
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Extremely professional.there are no surprises as everything is explained to ensure a positive experience.
Extremely professional.there are no surprises as everything is explained to ensure a positive experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We’re delighted to hear you had such a positive experience with our team. Providing professional service with clear communication and no surprises is exactly the standard we strive for every day. We truly appreciate your feedback and thank you for choosing Chapman Nissan!