Dealer cares about customer retention.
Buying process was stupid simple, and the sales rep was a pleasure to deal with. Can't say that about most dealers! They are more than willing to make concessions if things go wrong. My AC compressor broke during an unrelated repair on my Camry. They paid the labor and I paid for the parts.
Test Drive Policy is Not Customer Friendly
I made an appointment to test drive a CPO. When I go there I was told by the salesman that they don't allow a test drive until you agree in advance to the price of the vehicle. I walked out and went to another more customer-friendly dealer. Good luck with that policy, Peruzzi
My husband and I just bought our 3rd car from Peruzzi Toyota. John R is excellent to work with - professional, straightforward, and not pushy. He really gives the customer time and works to get you what you need and want. Also, Adam was very professional and excellent. They are a great team.
Unacceptable customer service and sales
Bought a brand new 2020 Toyota 4runner with all of the options I wanted included the TRD Pro Wheel and Tire Package to replace the stock wheels and tires. Along with the running boards and exhaust, and emblems that were all replaced,I asked that the STOCK wheels and tires be placed in the SUV for an extra set since I purchased a FULL TRD PRO wheel and tire package. When I picked up the SUV, the wheels were in the TRD boxes but no tires were with them. I asked my sales guy where the tires were and he assured me that service had them. I asked him why they would dismount the tires when they were swapping out the wheels and tires in the first place. After closer inspection, I noticed that the tires on the TRD PRO Wheels were all season stock tires. I asked why they would put the stock tires onto an off road TRD PRO Wheel and tire package and their response was that I didn't specify the tires that would be placed onto the wheels. I paid 2200 dollars for this package. Common Sense would dictate that All Terrain tires would be placed onto the TRD PRO wheel and tire package and not stock tires. Well after a month of asking where my stock tires were, I went to finally pick them up because I was assured that new tires (all season stock tires on the TRD PRO wheels) were purchased. When Frank the manager took me to look at the tires that supposedly were my stock tires, I noticed that the size on the tires 265 65 17 did not match the standard stock tire size that comes on the 4runner 265 70 17 That then lead me to believe that they never ordered new tires in the first place and just swapped out the stock tires/tpms sensors and placed them on the TRD Pro wheels. After bringing this up multiple times and waiting a month to figure out where my tires were, I had called service and the service adviser told me specifically that they in fact did just take the stock tires off of the vehicle and swapped out the tires and tpms sensors to the TRD PRO wheels. After back and forth with Frank the manager, he basically shrugged it off and ordered a set of All terrain tires that should have been placed on the car in the first place. After scheduling to get them installed, I asked that the TPMS sensors be given to me since they took the old sensors from the stock wheels and placed them on the new wheels. The tire package I bought for 2200 dollars included the tires, wheels and sensors along with mount and balancing. So now I have a set up unmounted stock tires, stock wheels, the TRD Pro Wheels and All Terrain tires but no TPMS sensors for the stock set. Along with the cost of the sensors and programming, I am also out of the cost to mount and balance the stock tires and wheels. That is roughly 500.00 dollars. They lied their way through the process and didn't spend 5 minutes to understand or investigate the situation basically acting like I was trying to get over on them some how. The manager Frank has no principal when it comes to honesty with the customer or his role as a manager to the dealership.
Sales ( Bought Precertified 2016 Toyota Rav4 Hybri
They were very nice, respectful and Professional. Worked with Michael (Mike) O'Leary. He worked with me with so much patience. I got to dealership at 7:45 and they close at 8 and when I called he was waiting for me outside in cold. I was more worried about keeping them late after 8 and this was day before Thanksgiving day and I was rushing him. He was like don't worry I can stay late and He didn't pressure me at all to buy a car even though I am girl and my own. - Mike's manager, Larry Peruzzi was also very comforting and asked what can I do earn your business and at the same time Mike and him kept on telling that I don't want to pressure. - They tried to worked out deal with me. - Mike really helped, answered all questions and response to my texts and phone calls immediately even I asked same questions again and again - Larry Peruzzi was talking me about financing and leaving deposit and I was bit concerned ( he wasn't coming across as pressuring at all it was just the sales personality and then he said I come across as pressuring he is like I would walk away and give you time to think about it and only if you feel comfortable then move forward with pressure) - Adam at Finance office was very nice, very comforting and didn't even force me finance with them or buy additional warranties. He did ask me about it and when I said no. didn't bother me again and worked with my bank directly with loan process. - I would HIGHLY recommend this dealership - My family and I will buy cars from here again and again - Mike (Michael) O'Leary is the BEST. (THANK YOU thank you thank you)THANK YOU SO MUCH MIKE, LARRY with helping the smooth car buying process. I am so very glad I bought the car from you guys and not anywhere else. Had the best experience :):):) compare to other dealership
Sold A Lemon
They sold me a used car for almost 7,000 in the spring. A few months later (less than four months) when I went to enquire about leasing a new car and trading in the one they sold to me, they valued the car they sold me for 2,000! The General Manager never replied to my email that thoughtfully listed my concerns and asked how we could resolve the issues. They also did every sneaky sales trick you're warned about. Leaving you in cubicle. Keeping your keys, making you wait for them, then giving you a YOU'LL STILL SAVE MONEY lower price (but not near the one they said they could get you during the first HOUR). Luckily they have a Peruzzi plate on my car and I'm decorating it with lemons! In my line of work I talk to many people a day and have been telling everyone to stay away from Peruzzi. They brag about their "community service." Most companies that are busy trying to look compassionate do so because they don't want people to realize they are no better than politicians.
I was in the market for a new Camry XLE and when I entered Peruzzi's, I was greeted by Hershel B. We sat down at his desk and he listened to me very carefully to understand exactly what I wanted. He was very attentive to answer all my questions and gave me the information I needed to find the car that met my needs. I really enjoyed working with Hershel and I highly recommend you see him if you want a straight shooter and a no-pressure salesman.
purchased 3 new toyotas. 1 1998 toyota tacoma truck lost when frame rotted due to manufacturing with cheap steel. 1 2011 toyota carolla needs 900 dollar repair due to damaged gas sensor line. needs new gas tank due to poor engineering of gas tank. line molded into tank . toyota willing to cover labor but nothing for poor design. after purchasing 3 new cars and trucks from peruzzi in hatfield. wife looking for new car and after test drive was told by salesman they wouldnt give her keys back without purchase from this dealer, peruzzi in hatfield, pa. worst dealer and manufactuer . will seek to purchase honda. dont know if peruzi sells honda but it wont be from them.
Customer service review when re-leasing a new car
I re-leased a new car this past Saturday, august 13, 2016. i had the good fortune to work with Michael Lindley. He was very helpful, professional and sincere. I appreciated his low key approach and he was not at all pushy. He took the time to explain all aspects of this transaction carefully and professionally. I would highly recommend him to my friends and the personal service i received and have received from dealing with Peruzzi. the person taking care of the credit aspect of the process was likewise very helpful and friendly. the ONLY NEGATIVE was not being able to sign my name with a pen. Using the current method is MOST ANNOYING and very uncomfortable.
Congratulations Rosa!!! Thank you so much for this wonderful endorsement! Customer satisfaction is our number one priority and we greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Toyota Management
Great Comsumer service
Michael Lindley is the man! Best car salesman out there, he's not pushy or aggressive at all and he handles all my questions got me a great dealer on my 2015 Rav4! I'll definitely purchase another vehicle from him again. Thanks Tony Nguyen