Reviews
Always helpful and professional, and enjoy how easy it is to work with your team. I've never been made to feel uncomfortable.
Always helpful and professional, and enjoy how easy it is to work with your team. I've never been made to feel uncomfortable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Through and got me out faster than expected. Friendly The waiting room was adequate. The service was on time
Through and got me out faster than expected. Friendly The waiting room was adequate. The service was on time
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I have already sent a letter of complaint to the CEO of Bell Honda dealership a month ago regarding my issue and have never gotten a response.
I have already sent a letter of complaint to the CEO of Bell Honda dealership a month ago regarding my issue and have never gotten a response.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your feedback and make us aware of your concerns. Our team strives to ensure customer inquiries are reviewed appropriately and that communication remains responsive throughout the process. We value hearing when expectations regarding follow-up have not been met and would welcome the opportunity to learn more about your experience. Please reach out to Destiny Cherry, Customer Relations Manager, at [email protected] so we can discuss your concerns further.
We will never buy from you again. We purchased a used “certified “ VW Tiguan, drove it less than 1000 miles and found it needed $5000 worth of repairs. I tried working with you but never received any help, the manager would not speak to us on the phone, we requested to return the vehicle for something similar but that never happened. Instead we were given the option for a newer vehicle at twice the monthly payment. I feel we were cheated, I feel your dealership knew of the condition of the vehicle when it was sold to us and tried to make us switch vehicles at a higher price. I’m advising our friends, families and my veteran friends about Bell Honda to stay away.
We will never buy from you again. We purchased a used “certified “ VW Tiguan, drove it less than 1000 miles and found it needed $5000 worth of repairs. I tried working with you but never received any help, the manager would not speak to us on the phone, we requested to return the vehicle for something similar but that never happened. Instead we were given the option for a newer vehicle at twice the monthly payment. I feel we were cheated, I feel your dealership knew of the condition of the vehicle when it was sold to us and tried to make us switch vehicles at a higher price. I’m advising our friends, families and my veteran friends about Bell Honda to stay away.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share feedback regarding your vehicle purchase and ownership experience. Our team strives to provide quality vehicles, clear communication, and appropriate assistance when concerns are brought to our attention. We take feedback regarding vehicle condition, post-sale support, and customer communication seriously and would welcome the opportunity to review the details of your experience. Please reach out to Destiny Cherry, Customer Relations Manager, at [email protected] so we can discuss your concerns further.
The service technician was attentive and helpful. And I can’t believe this survey just required a 15 word MINIMUM.
The service technician was attentive and helpful. And I can’t believe this survey just required a 15 word MINIMUM.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for the kind words about your service experience. It is great to hear that our technician made the visit a positive one, and we will be sure to pass along your feedback to the team. We look forward to seeing you again at Bell Honda!
Everyone was great. Faith did an amazing job of communicating with me. Even though this was a complicated job everyone was patient and didn’t give up on repairing my vehicle.
Everyone was great. Faith did an amazing job of communicating with me. Even though this was a complicated job everyone was patient and didn’t give up on repairing my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this wonderful feedback! It means a lot to hear that Faith and the rest of our team made such a positive impression, especially on a more complex repair. We understand that situations like this can be stressful, and we are glad our team stayed patient and committed throughout the process. We will be sure to pass along your kind words to Faith and everyone involved. We hope to see you again at Bell Honda!
Informed me I needed services that weren't needed at all cost of almost 3500.00 dollars. They told me they re charged a/c which isn't any colder than it was before. I took it in for an inspection, oil change and a/c recharge my blk was close to 600.00. After I left there I took the car to my mechanic who told me that nothing they told me needed to be repaired needed to be fixed at all. I told him I appreciated his honesty! Would not take the car back there again.
Informed me I needed services that weren't needed at all cost of almost 3500.00 dollars. They told me they re charged a/c which isn't any colder than it was before. I took it in for an inspection, oil change and a/c recharge my blk was close to 600.00. After I left there I took the car to my mechanic who told me that nothing they told me needed to be repaired needed to be fixed at all. I told him I appreciated his honesty! Would not take the car back there again.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are disappointed to hear about your recent service experience and the concerns you shared regarding your recommended services, pricing, and vehicle inspection. We strive to provide transparent recommendations and quality service to help our customers make informed decisions. Please contact Leon Vasquez at [email protected] for further assistance.
Nice people. Car ready when promised. They seem to want to take care of their customers.
Nice people. Car ready when promised. They seem to want to take care of their customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear that your visit went smoothly and that your car was ready when promised. Knowing that our team made a positive impression means a lot to us. We look forward to seeing you again the next time you need anything from Bell Honda.
Straight up fair negotiation No pressure. Listened made it happen. Will be happy to meet again and get next car. Service department is fair and competent.
Straight up fair negotiation No pressure. Listened made it happen. Will be happy to meet again and get next car. Service department is fair and competent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. It is great to hear that the negotiation process felt fair and that our team took the time to listen to what you needed. We are also glad the service department left a positive impression. We look forward to working with you again when you are ready for your next vehicle.
Recall repair with rental car was done efficiently and smoothly. No issues. Three more words.
Recall repair with rental car was done efficiently and smoothly. No issues. Three more words.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, GREGGO3. It is great to hear that your recall repair and rental car experience went smoothly from start to finish. We take pride in making the service process as straightforward as possible, and feedback like yours lets us know we are on the right track. We look forward to being here for you whenever you need us next.