Reviews
I brought my car in for critical system failures. The first technician could not find the problem. One week later critical system failures occurred again, and the problem was identified as an extended warranty issue by the master mechanic. The parts required to fix my car arr on critical backorder. I've waited almost a month for my car to be repaired and Honda will not provide rental reimbursement or a loaner vehicle. The ETA for the remaining part is now November 30 which is two months away. I've never been more disappointed in Honda after being a faithful customer for over 13 years. My service advisor Faith is wonderful however, I am disappointed by the inefficiency of Honda's parts department and being unable to address critical issues with the product in a timely manner. I'm also extremely disappointed at the Customer Services inability resolving these issues with no options to your customer. I no longer have confidence in the quality of the Honda product or the customer service. Especially with American Honda corporate customer relations.
I brought my car in for critical system failures. The first technician could not find the problem. One week later critical system failures occurred again, and the problem was identified as an extended warranty issue by the master mechanic. The parts required to fix my car arr on critical backorder. I've waited almost a month for my car to be repaired and Honda will not provide rental reimbursement or a loaner vehicle. The ETA for the remaining part is now November 30 which is two months away. I've never been more disappointed in Honda after being a faithful customer for over 13 years. My service advisor Faith is wonderful however, I am disappointed by the inefficiency of Honda's parts department and being unable to address critical issues with the product in a timely manner. I'm also extremely disappointed at the Customer Services inability resolving these issues with no options to your customer. I no longer have confidence in the quality of the Honda product or the customer service. Especially with American Honda corporate customer relations.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Tanner is an excellent service advisor. He goes above and beyond expectations to make sure my car and I are taken of!
Tanner is an excellent service advisor. He goes above and beyond expectations to make sure my car and I are taken of!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Seemed like a good guy. Easy to work with I have no complaints about him
Seemed like a good guy. Easy to work with I have no complaints about him
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, Drew! It is great to hear that your experience was a smooth and easy one. We are happy you felt comfortable throughout the process, and we look forward to working with you again in the future.
Brandon Reyes at Bell Honda consistently provides assistance. He listens patiently to the needs and concerns regarding my 2026 Pilot and works with technicians to resolve issues on the first attempt. He never attempts to upsell services.
Brandon Reyes at Bell Honda consistently provides assistance. He listens patiently to the needs and concerns regarding my 2026 Pilot and works with technicians to resolve issues on the first attempt. He never attempts to upsell services.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your positive experience with Brandon is wonderful to hear, and we are glad it reflects the kind of service we aim to provide every day at Bell Honda. It means a lot to know that he took the time to truly listen to your concerns about your 2026 Pilot and worked alongside our technicians to get things handled efficiently. We will be sure to pass along your kind words to him. Thank you for trusting us with your vehicle, KUMARSAJJAN, and we look forward to continuing to support you.
Always friendly, professional, answer questions & get full explanation for fair price. Excellent care! Thank you!
Always friendly, professional, answer questions & get full explanation for fair price. Excellent care! Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear about your experience at Bell Honda! Knowing that our team was friendly, professional, and took the time to answer your questions and explain pricing clearly means a lot to us. That is exactly the kind of care we aim to provide every customer who walks through our doors. Thank you for taking the time to share this, ABRENNNAN, and we look forward to seeing you again!
Easy to get car serviced They took care of recall and upcoming zaktek in same visit
Easy to get car serviced They took care of recall and upcoming zaktek in same visit
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are overjoyed to hear that your service visit went so smoothly! Getting a recall handled alongside your upcoming Zaktek in a single visit is a great way to save time, and we are glad our team made that happen for you. We appreciate you sharing your experience, pamelazeh, and we look forward to taking care of you again at Bell Honda.
Good overall. Even if there are issues sometimes they always make it right and fix it.
Good overall. Even if there are issues sometimes they always make it right and fix it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your review is appreciated, and we are glad to hear that your overall experience with us has been a positive one. It means a lot to know that when things do not go perfectly, our team comes through and takes care of you. That kind of trust is something we work hard to earn, and we look forward to continuing to be there for you.
.From the beginning Faith helped me get a new car after having my Accord from auto nation breakdown on me over and over . I have not had any problem with anyone at Bell Honda. All great people there. Thanks
.From the beginning Faith helped me get a new car after having my Accord from auto nation breakdown on me over and over . I have not had any problem with anyone at Bell Honda. All great people there. Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that your experience at Bell Honda has been such a positive one. It sounds like Faith went above and beyond to help you find the right fit after a frustrating situation with your previous vehicle, and that is exactly the kind of care our team strives to provide. We will be sure to pass along your kind words to Faith and the rest of the team. Thank you for trusting us, and we look forward to being there for you whenever you need us.
Fast, courteous, on time Appointment went smoothly with no surprises. Everything was done professionally and thoroughly.
Fast, courteous, on time Appointment went smoothly with no surprises. Everything was done professionally and thoroughly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear your visit went so smoothly, Dmbradley! It means a lot to know that our team delivered a fast, professional, and thorough experience from start to finish. We look forward to seeing you again at Bell Honda.
Friendly finish job on time That's enough it was great this time No No No
Friendly finish job on time That's enough it was great this time No No No
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, PETERSONCAROL! We are glad to hear the work was completed on time and that our team made the experience a great one. We look forward to seeing you again at Bell Honda.