Bell Honda

WORST EVER!! Brought my 24 CRV with 24K miles on it & under warranty in on 9/2/26 for oil change & tire rotation. Service writer -Brandon R. (Apparently there are two Brandons & it’s my job to know which). I had a maintenance reminder code “A127” which I looked up & with low mileage decided with my engineer spouse that we would not do the suggested brake fluid change until later & I made that very clear - just an oil change. Brandon spoke to me later & said that they also changed the battery under warranty as it was showing a low charge, for which I am grateful. Then I went to pick it up & that was when everything went off the rails. After locating the correct Brandon to get keys & pay, he did NOT discuss any further recommendations with me, stated there’s a 3% credit card fee, which for a business of this size & sales volume seems scammy (Card processors have dropped fees to 1.5 to 2%) He brought the car up & I headed for the 17. As the sun hit, I saw grease pencil all over my windshield & had to pull over & since it was also on passenger side, had to get out to wipe off. They'd also removed my steering wheel cover & tossed it & messed with my radio & other settings beyond just resetting the reminder. Two days later (9/4) I had one of my tires blow. My spouse changed it & I got that exact tire installed that afternoon at the closest tire shop, who also checked it over, including alignment. Then on 9/8 before I could even call the service dept. I got another Bell email about “deferred maintenance” - I expected it to be the brake fluid that I declined, but NO - it recommended an alignment (NOT needed per tire shop) & now TRANSMISSION SERVICE and $350 bucks??!! The car is under warranty with 24K miles?!! If Honda vehicles (my 5th new in 20 yrs) are now so bad that drivers need to speed 800 bucks before it’s even out of warranty, I need to see a Toyota dealer! I forwarded said e-mail to my spouse who’d changed my cabin & air filters - his reply was rather salty. I called the service dept twice at 9 am & 2:30 pm. At 3:30, I got called by the Service Mgr. (no name?) who was very hostile & defensive (also felt sexist & ageist). Refused to believe that Brandon had NOT given me the inspection report, then stated it was attached to the e-mail about deferred service that had come that morning, 6 days later. It was NOT attached, and no, I did not have it nor had any of these (bogus) recommendations ever been discussed with me. Then dude claimed that no, “I just misunderstood”, the recommendations were for my NEXT service & at 30K I should do the tranny! THAT’S NOT WHAT IT SAYS and I read it back to him from another device. Further, he claimed my alignment was needed as my tires were “uneven”? I told him about the tire shop - who agreed that I could get another 4 or 5 thousand miles out of the tires, and that the tires were reading at 5 back & 6 front and that is NOT a reason for alignment, it's symmetrical . He was very argumentative & hostile with me, DID NOT LISTEN & clearly didn't care. I concluded the call by informing him that I would be called Honda Corporate next, which I did & they have taken a formal complaint & are escalating this matter internally. During my call with Honda, I did (finally) get an email copy from Bell of the inspection report dated 9/8 - 6 days later. Two of the tires were shown as “green” and two “yellow”. And YES, it DOES list both the alignment & transmission as “red” & there's nothing about “next time”, so that was all lies. Again, I never got any of this paperwork or discussion on 9/2. All of this feels egregious, scammy, rude and is, as best, just plain bad service & at worst LIES - my spouse will be carefully checking out the car and it will not ever return to this dealership!!

My 88 year old mother in Phoenix urgently needed a "new to her" Honda Civic. AJ went above and beyond to help us out. I am in Virginia. I picked out a Honda Civic for my mother from their inventory and AJ drove out to her house, helped her through the paperwork and then later delivered the car to her! He treated her with respect and patience.

Generally very good it is where we bought the car. I will recommend people To buy or repair

Brandon was attentive and knew what to do. He was polite and courteous too. I would recommend him to other Honda owners.

Very disappointed with my experience. The service was not at all satisfactory. Not all of the problems I reported were fixed, and I also have a couple of recalls that could not be addressed because the dealership did not have the required equipment. I was told that I would receive a call once the equipment was available, but I never received any follow-up. Overall, the lack of communication and incomplete service was very frustrating. I expected much better service and follow-through from the dealership.

Everything was perfect, got in time to the appointment and got my car back in the time Faith told me

This place is one of my favorites places to get my car services they take a good care of my car.

Job was done quick and properly I don't have nine more words for what was done.

Excellent as always. Joshua is always taking care of me that is why I come back at Bell Honda.

Great service! In and out in a few moments. The service technician was professional and courteous! Bell Honda is the best!