Reviews
He kindly answered all my questions and explained what was wrong in a simple way in which I could understand.
He kindly answered all my questions and explained what was wrong in a simple way in which I could understand.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Faith provided excellent customer service Faith provided excellent customer service and I will probably request her as my service advisor the next time I take my car in for service
Faith provided excellent customer service Faith provided excellent customer service and I will probably request her as my service advisor the next time I take my car in for service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The lady was thoughtful and explained all things for me to plan ahead. I’m fretful for the help.
The lady was thoughtful and explained all things for me to plan ahead. I’m fretful for the help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service department people are so friendly and helpful. The waiting area is very comfortable.
The service department people are so friendly and helpful. The waiting area is very comfortable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us! It's great to hear that our service team made you feel welcome and that you were comfortable during your visit. We look forward to seeing you again at Bell Honda!
A part on my car was not reinstalled correctly after routine maintenance on multiple occasions. I communicated with this dealership on the issue multiple times and when I returned to get it fixed I was given a fake email to communicate with the person. Unfortunately, the lack of accountability and communication has completely steered me away from this dealership.
A part on my car was not reinstalled correctly after routine maintenance on multiple occasions. I communicated with this dealership on the issue multiple times and when I returned to get it fixed I was given a fake email to communicate with the person. Unfortunately, the lack of accountability and communication has completely steered me away from this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are disappointed to hear about your experience and understand the importance of proper workmanship, accountability, and reliable communication. We recognize the importance of addressing concerns thoroughly and providing consistent follow-through throughout the service process. We would appreciate the opportunity to discuss your concerns further. Please contact Leon Vasquez at [email protected].
Brandon was a great service advisor. He kept me abreast with all the details regarding my vehicle and the work that was being completed. He even took care of some of the recalls I needed promptly. I’ve been to other dealerships and to be quite honest, I highly recommend Brandon and this particular Honda dealership as they go above and beyond the rest.
Brandon was a great service advisor. He kept me abreast with all the details regarding my vehicle and the work that was being completed. He even took care of some of the recalls I needed promptly. I’ve been to other dealerships and to be quite honest, I highly recommend Brandon and this particular Honda dealership as they go above and beyond the rest.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, Valerie! It is great to hear that Brandon provided you with clear communication throughout your visit and made sure your recalls were handled without delay. That kind of attentive, thorough service is exactly what we aim to deliver every time. We will be sure to pass your kind words along to Brandon and the rest of the Bell Honda team. We truly appreciate your recommendation and look forward to seeing you on your next visit!
My husband and I have bought our fourth Honda from Bell Honda We feel we were treated with great appreciation. Our vehicles are dependable. The people that work for Bell Honda are helpful and knowledgeable. We will be Bell Honda customers for life. Thank you for your outstanding service.
My husband and I have bought our fourth Honda from Bell Honda We feel we were treated with great appreciation. Our vehicles are dependable. The people that work for Bell Honda are helpful and knowledgeable. We will be Bell Honda customers for life. Thank you for your outstanding service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share this, and congratulations on your fourth Honda! It means a lot to know that you and your husband have continued to trust Bell Honda over the years. We are glad our team has made each visit a positive one and that your vehicles have served you well. We look forward to being there for you for many more years to come.
My former service agent was no longer with Bell Honda. I was given new agent, and he was super.
My former service agent was no longer with Bell Honda. I was given new agent, and he was super.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your positive feedback means a lot to us. We understand that having a familiar face in the service department matters, and we are glad your new service agent was able to step in and take great care of you. We will be sure to pass along your kind words to him and the rest of our team at Bell Honda.
Very friendly and knowledgeable They were very thorough. Explained everything. Thru provided me with transportation
Very friendly and knowledgeable They were very thorough. Explained everything. Thru provided me with transportation
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Mam504! It is great to hear that our team was friendly, knowledgeable, and took the time to walk you through everything clearly. We are also glad we could provide you with transportation while you were with us. We look forward to seeing you again at Bell Honda!
**Extremely Disappointing Service at Bell Honda** Our experience with Bell Honda was frustrating from start to finish. Poor communication, lack of follow-through, repeated visits, and unnecessary expenses made this an unacceptable experience. We brought our Honda Odyssey in for AC, tailgate, sun visor, and radio issues. Despite providing videos documenting the problems, we were repeatedly told they couldn't replicate them. Our service advisor, Gio, incorrectly insisted our Honda Care warranty did NOT include rental car coverage, even after I told him it did. **I was right!** Our family was unnecessarily inconvenienced without a rental car when we were entitled to one. The radio was repaired, but the AC stopped working again the next day. After several return visits and repeatedly being told the issue couldn't be replicated, they FINALLY identified the problem. Yet we were charged a **SECOND deductible for the same unresolved AC issue!** Worse, **Apple CarPlay worked perfectly BEFORE Bell Honda repaired our radio but stopped working afterward.** Gio scheduled our appointment AFTER our warranty expired, leaving us responsible for purchasing the replacement part. Why should we pay for something that worked before their repair? Communication was equally terrible. Gio repeatedly failed to return calls or follow through as promised. When he was absent, the employee covering for him wasn't properly informed about our situation, forcing us to explain everything again. **Bell Honda should have honored our rental car coverage, waived the second deductible, and covered the CarPlay part.** I also do NOT want to work with Gio again. This entire experience caused unnecessary expenses, repeated trips, and significant inconvenience to our family. We expected much better service and accountability from Bell Honda. **I hope management takes responsibility and makes this right. Bell Honda needs to do better!**
**Extremely Disappointing Service at Bell Honda** Our experience with Bell Honda was frustrating from start to finish. Poor communication, lack of follow-through, repeated visits, and unnecessary expenses made this an unacceptable experience. We brought our Honda Odyssey in for AC, tailgate, sun visor, and radio issues. Despite providing videos documenting the problems, we were repeatedly told they couldn't replicate them. Our service advisor, Gio, incorrectly insisted our Honda Care warranty did NOT include rental car coverage, even after I told him it did. **I was right!** Our family was unnecessarily inconvenienced without a rental car when we were entitled to one. The radio was repaired, but the AC stopped working again the next day. After several return visits and repeatedly being told the issue couldn't be replicated, they FINALLY identified the problem. Yet we were charged a **SECOND deductible for the same unresolved AC issue!** Worse, **Apple CarPlay worked perfectly BEFORE Bell Honda repaired our radio but stopped working afterward.** Gio scheduled our appointment AFTER our warranty expired, leaving us responsible for purchasing the replacement part. Why should we pay for something that worked before their repair? Communication was equally terrible. Gio repeatedly failed to return calls or follow through as promised. When he was absent, the employee covering for him wasn't properly informed about our situation, forcing us to explain everything again. **Bell Honda should have honored our rental car coverage, waived the second deductible, and covered the CarPlay part.** I also do NOT want to work with Gio again. This entire experience caused unnecessary expenses, repeated trips, and significant inconvenience to our family. We expected much better service and accountability from Bell Honda. **I hope management takes responsibility and makes this right. Bell Honda needs to do better!**
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are disappointed to hear that your experience did not meet your expectations and understand the importance of clear communication, consistent follow-through, and timely resolution of service concerns. We recognize the inconvenience that repeated visits and unexpected expenses can cause and take your feedback seriously. We would appreciate the opportunity to review your concerns with you directly. Please contact Leon Vasquez at [email protected].