Bell Honda

A part on my car was not reinstalled correctly after routine maintenance on multiple occasions. I communicated with this dealership on the issue multiple times and when I returned to get it fixed I was given a fake email to communicate with the person. Unfortunately, the lack of accountability and communication has completely steered me away from this dealership.

Brandon was a great service advisor. He kept me abreast with all the details regarding my vehicle and the work that was being completed. He even took care of some of the recalls I needed promptly. I’ve been to other dealerships and to be quite honest, I highly recommend Brandon and this particular Honda dealership as they go above and beyond the rest.

My husband and I have bought our fourth Honda from Bell Honda We feel we were treated with great appreciation. Our vehicles are dependable. The people that work for Bell Honda are helpful and knowledgeable. We will be Bell Honda customers for life. Thank you for your outstanding service.

My former service agent was no longer with Bell Honda. I was given new agent, and he was super.

Very friendly and knowledgeable They were very thorough. Explained everything. Thru provided me with transportation

**Extremely Disappointing Service at Bell Honda** Our experience with Bell Honda was frustrating from start to finish. Poor communication, lack of follow-through, repeated visits, and unnecessary expenses made this an unacceptable experience. We brought our Honda Odyssey in for AC, tailgate, sun visor, and radio issues. Despite providing videos documenting the problems, we were repeatedly told they couldn't replicate them. Our service advisor, Gio, incorrectly insisted our Honda Care warranty did NOT include rental car coverage, even after I told him it did. **I was right!** Our family was unnecessarily inconvenienced without a rental car when we were entitled to one. The radio was repaired, but the AC stopped working again the next day. After several return visits and repeatedly being told the issue couldn't be replicated, they FINALLY identified the problem. Yet we were charged a **SECOND deductible for the same unresolved AC issue!** Worse, **Apple CarPlay worked perfectly BEFORE Bell Honda repaired our radio but stopped working afterward.** Gio scheduled our appointment AFTER our warranty expired, leaving us responsible for purchasing the replacement part. Why should we pay for something that worked before their repair? Communication was equally terrible. Gio repeatedly failed to return calls or follow through as promised. When he was absent, the employee covering for him wasn't properly informed about our situation, forcing us to explain everything again. **Bell Honda should have honored our rental car coverage, waived the second deductible, and covered the CarPlay part.** I also do NOT want to work with Gio again. This entire experience caused unnecessary expenses, repeated trips, and significant inconvenience to our family. We expected much better service and accountability from Bell Honda. **I hope management takes responsibility and makes this right. Bell Honda needs to do better!**

Easy to make the appt, tanner let me know what was needed in a timely manner and kept me updated.

I brought my car in for critical system failures. The first technician could not find the problem. One week later critical system failures occurred again, and the problem was identified as an extended warranty issue by the master mechanic. The parts required to fix my car arr on critical backorder. I've waited almost a month for my car to be repaired and Honda will not provide rental reimbursement or a loaner vehicle. The ETA for the remaining part is now November 30 which is two months away. I've never been more disappointed in Honda after being a faithful customer for over 13 years. My service advisor Faith is wonderful however, I am disappointed by the inefficiency of Honda's parts department and being unable to address critical issues with the product in a timely manner. I'm also extremely disappointed at the Customer Services inability resolving these issues with no options to your customer. I no longer have confidence in the quality of the Honda product or the customer service. Especially with American Honda corporate customer relations.

Tanner is an excellent service advisor. He goes above and beyond expectations to make sure my car and I are taken of!

Seemed like a good guy. Easy to work with I have no complaints about him