Bell Honda

⭐⭐⭐⭐⭐ I had a great experience with Joshua at Bell Honda. He was extremely helpful, professional, and very kind throughout the entire process. He took the time to answer my questions and made everything feel easy and stress-free. It’s clear that he genuinely cares about helping his customers. I would definitely recommend Joshua to anyone looking for great customer service at Bell Honda. Thank you, Joshua, for all your help!

My experience with Bell Honda was extremely disappointing, and I feel that I was misled about their ability to assist customers who are currently in an active Chapter 13 bankruptcy. Before going to the dealership, I spoke with a representative over the phone who described himself as a “bankruptcy specialist.” I was specifically told that he works with lenders, including Honda Financial, and that he could help get someone in an active bankruptcy approved for financing. Based on that conversation, my wife and I made the trip to Bell Honda on Sunday with the expectation that we were working with someone who understood our situation and could potentially help us. Unfortunately, we spent approximately three hours at the dealership waiting while the representative was assisting other customers and we were assigned to a rep named "J", who just joined the team. Hourse go by and we ultimately had to leave. Before leaving, we asked the representative, who had been assisting us because the original representative was unavailable, to contact us once they had identified a lender that could work with our situation. Hours passed that day, and we never received a call. I called the dealership the following day for an update and was then told that, unfortunately, there were no lenders available who could approve me. Had I been given that information upfront, I would not have spent three hours at the dealership or made the drive there in the first place. There are other Honda dealerships much closer to my home that I could have contacted. For context, I am currently in an active Chapter 13 bankruptcy. I have an existing Honda Prologue lease and am looking to turn in that vehicle and move into a new financed Honda. My bankruptcy attorney has already advised me that this type of purchase can potentially be approved by my Chapter 13 trustee. I simply need to obtain a purchase contract and monthly payment information so the appropriate paperwork can be submitted to the trustee. I completely understand that a dealership cannot guarantee financing approval, especially when someone is in an active bankruptcy. My frustration is with the way the situation was represented to me over the phone. If I had simply been told, “We work with people in bankruptcy, but we cannot guarantee that we have a lender who will approve you,” I would have had a much more realistic expectation. Instead, I was given the impression that this representative specialized in bankruptcy financing and had access to lenders such as Honda Financial that could potentially get me approved. That ultimately resulted in a significant amount of my time being wasted. I am sharing this review specifically for other consumers who may be in an active Chapter 13 bankruptcy and are trying to replace or finance a vehicle. If you are in a similar situation, especially if you are currently leasing a Honda and are looking to transition into a financed vehicle, I would recommend contacting other Honda dealerships first and clearly asking whether they have lenders who actually work with active Chapter 13 customers before making the trip. Again, I understand that financing is never guaranteed. My issue is not that I was ultimately declined; my issue is that I feel the expectations set during my initial phone conversation did not match what the dealership was ultimately able to provide. Hopefully, this review helps another consumer avoid making the same trip and losing several hours of their day unnecessarily. Out of respect, I will not share the name of this "Bankruptcy Specialist" and if consumers bypass this review, you can get this same experience by this rep.

Cares about customer concerns and makes it his top priority to strive to keep me a happy customer and keeping coming back in for service

Faith made me feel very comfortable She was very supportive and attentive She smiles and shows much care She made my experience go smothered

Great! Bell Honda always takes care of my car. Great service and always make sure I am taken care of.

Fast quick and easy super friendly Fast, quick, and easy super friendly staff and had a short wait

Great service very accommodating, Faith makes it feel personal. Sales team is great and always want to find a solution

Had a protective coating applied to our CRV, looks amazing!!! Thank you. I would recommend Bell Honda to anyone looking for a new Honda.

Tanner is always beyond helpful with being transparent and attentive with status updates. Won’t ever be taking my car anywhere else.

Mechanic left push pins and bolts in the cup holder of my car after electrical repair. Was told by the service writer that they were not needed as new parts were ordered. About one to two weeks after picking up the car I heard rattling in my trunk. I opened the trunk to find the plastic cover to the engine as well as an aluminum heat shield that were not reinstalled after the electrical repair. I left a phone message with the service writer expressing my displeasure with this unfinished repair job. Rather than taking the car back to the dealership I had my mechanic son install the heat ahold and engine cover.