Reviews
Had a protective coating applied to our CRV, looks amazing!!! Thank you. I would recommend Bell Honda to anyone looking for a new Honda.
Had a protective coating applied to our CRV, looks amazing!!! Thank you. I would recommend Bell Honda to anyone looking for a new Honda.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Tanner is always beyond helpful with being transparent and attentive with status updates. Won’t ever be taking my car anywhere else.
Tanner is always beyond helpful with being transparent and attentive with status updates. Won’t ever be taking my car anywhere else.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Mechanic left push pins and bolts in the cup holder of my car after electrical repair. Was told by the service writer that they were not needed as new parts were ordered. About one to two weeks after picking up the car I heard rattling in my trunk. I opened the trunk to find the plastic cover to the engine as well as an aluminum heat shield that were not reinstalled after the electrical repair. I left a phone message with the service writer expressing my displeasure with this unfinished repair job. Rather than taking the car back to the dealership I had my mechanic son install the heat ahold and engine cover.
Mechanic left push pins and bolts in the cup holder of my car after electrical repair. Was told by the service writer that they were not needed as new parts were ordered. About one to two weeks after picking up the car I heard rattling in my trunk. I opened the trunk to find the plastic cover to the engine as well as an aluminum heat shield that were not reinstalled after the electrical repair. I left a phone message with the service writer expressing my displeasure with this unfinished repair job. Rather than taking the car back to the dealership I had my mechanic son install the heat ahold and engine cover.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Always great. Never tries to sell me things I don't need. Helped me spruce up my headlights this time for a very reasonable cost!
Always great. Never tries to sell me things I don't need. Helped me spruce up my headlights this time for a very reasonable cost!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We greatly appreciate your kind words, JENNBABYRN! It means a lot to hear that you consistently have a great experience with us. We take pride in being straightforward and only recommending what truly makes sense for each customer. We are glad we could help get those headlights looking sharp at a price that works for you, and we look forward to seeing you next time!
I told him about something's on the car that I had spoken with about and he had no idea what I was talking about. Then he didn't even bother to help me with it. Then he said said that my tires were low before leaving the car for the oil change. Then when I came back the tires were still low. The guy didn't even the the bare minimum. Pretty lazy guy. I never want to work with him again.
I told him about something's on the car that I had spoken with about and he had no idea what I was talking about. Then he didn't even bother to help me with it. Then he said said that my tires were low before leaving the car for the oil change. Then when I came back the tires were still low. The guy didn't even the the bare minimum. Pretty lazy guy. I never want to work with him again.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We are disappointed to hear about the concerns you shared regarding your recent service visit and the communication surrounding your vehicle. We understand the importance of addressing customer concerns and completing the requested service items before a vehicle is returned. Please contact Leon Vasquez at [email protected] so we can discuss this further.
Didn't fix the problem after 3 visits. Went to another shop for fix. No more
Didn't fix the problem after 3 visits. Went to another shop for fix. No more
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We are disappointed to hear about your experience and that the concern remained unresolved after multiple service visits. We understand the importance of addressing vehicle concerns thoroughly and providing a satisfactory resolution. Please contact Leon Vasquez at [email protected] so we can discuss this further.
They don't give good prices and when you have other things they find that they say are bad they don't tell you the price to fix it until you get the bill
They don't give good prices and when you have other things they find that they say are bad they don't tell you the price to fix it until you get the bill
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are disappointed to hear about the concerns you shared regarding pricing and communication surrounding additional repairs. We understand the importance of clearly communicating recommended services and associated costs before work is completed. Please contact Leon Vasquez at [email protected] so we can discuss this further.
My experience at BELL Honda was not so great these couple of times. I have been there plenty of times the past 3 months. I purchased a new motor for my vehicle through them. When I got it back , my water pump went out and they replaced that when they replaced my new motor. So my car overheated, and I had to get it towed over there for them to tell me they will cover the water pump which they should Because it was a bad pump, not my fault but I did have to pay to get it towed there. I got my car back and it was jerking so I called them and told them and they said it was my timing belt because of the fluid that had got on it from the water pump. So I replaced my timing belt to fix the issue, because that's what they said it was. And I got my car back with the same problem not resolved . So I took my vehicle back to get an oil change and check out the jerking, we did a test drive. It didn't do it too much during the test drive, so I just got an oil change. I still continue to feel the jerking in my vehicle.When at a stop or a drive through or a red light so I took it back because the jerking is getting worse. and they said that my transmission fluid cap was off and my transmission. fluid was low. So that was causing the jerky, so they wanted me to pay for a transmission flush service.But I refused to do so.Because they have been the only ones under the hood of my vehicle and they just replaced my water pump.And I just did an oil change ,When I brought it back to be checked out . So the service advisor talked to the manager so they can cover the transmission flush fees because they were at fault, they had said they were in a rush and maybe forgot to do so . I got my car back and it is still jerking.Now they are saying it is jerking because of my transmission mount or bolt that holds my transmission . Which I don't think is the case at all. Please reach back out to me.
My experience at BELL Honda was not so great these couple of times. I have been there plenty of times the past 3 months. I purchased a new motor for my vehicle through them. When I got it back , my water pump went out and they replaced that when they replaced my new motor. So my car overheated, and I had to get it towed over there for them to tell me they will cover the water pump which they should Because it was a bad pump, not my fault but I did have to pay to get it towed there. I got my car back and it was jerking so I called them and told them and they said it was my timing belt because of the fluid that had got on it from the water pump. So I replaced my timing belt to fix the issue, because that's what they said it was. And I got my car back with the same problem not resolved . So I took my vehicle back to get an oil change and check out the jerking, we did a test drive. It didn't do it too much during the test drive, so I just got an oil change. I still continue to feel the jerking in my vehicle.When at a stop or a drive through or a red light so I took it back because the jerking is getting worse. and they said that my transmission fluid cap was off and my transmission. fluid was low. So that was causing the jerky, so they wanted me to pay for a transmission flush service.But I refused to do so.Because they have been the only ones under the hood of my vehicle and they just replaced my water pump.And I just did an oil change ,When I brought it back to be checked out . So the service advisor talked to the manager so they can cover the transmission flush fees because they were at fault, they had said they were in a rush and maybe forgot to do so . I got my car back and it is still jerking.Now they are saying it is jerking because of my transmission mount or bolt that holds my transmission . Which I don't think is the case at all. Please reach back out to me.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are disappointed to hear about the concerns you’ve experienced during your recent service visits and the ongoing issue with your vehicle. We understand the importance of thoroughly addressing concerns and providing clear communication throughout the repair process. Please contact Leon Vasquez at [email protected] so we can discuss this further.
Great communication, diagnosed problem effectively and fixed it Communication was excellent the whole process, issues with my vehicle were diagnosed quickly and fixed efficiently
Great communication, diagnosed problem effectively and fixed it Communication was excellent the whole process, issues with my vehicle were diagnosed quickly and fixed efficiently
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your positive feedback means a lot to us at Bell Honda. We are glad to hear that communication was clear throughout the process and that your vehicle was diagnosed and back on the road quickly. Our team works hard to make the service experience as smooth as possible, and it is great to know that effort came through during your visit. We hope to see you again whenever you need us!
I like Bell Honda for their sincere effort in fixing the issue keeping customer interest as a priority. Service coordinators are knowledgable and helpful.
I like Bell Honda for their sincere effort in fixing the issue keeping customer interest as a priority. Service coordinators are knowledgable and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this, SYAM. It means a lot to hear that our team's commitment to putting customers first made a real difference in your experience. We take pride in having service coordinators who are both knowledgeable and genuinely focused on helping, and it is great to know that came through during your visit. We look forward to being here for you whenever you need us.