Reviews
I have had a great experience with the service department and Tanner. I had a pretty rough buying experience with the sales department with selling me a brand new car that had oil stains in the leather and I was told it would be fixed. Sales then denied it wasn’t like that when we bought it. This was so frustrating as I just spent 50k for a new car and they acted like it wasnt there when I came back the next day with only 11 miles driven. I was so upset. They sent me to the service department to have it looked at and tanner was my advisor. The originally had someone take a magic eraser to the leather and it made it worse. He went to bat for me and was able to turn my experience around and he was able to have the leather fixed. Not only did he speak up for me and help me, he made sure I didn’t need anything else. I don’t feel taken advantage of by tanner like I did the sales people. There are other dealerships I could go to have my car serviced but I will continue to keep coming back to have my vehicle serviced by tanner. It’s small things like what tanner did to make sure I was heard that earned my trust. Very rare for any dealership/service departments I have dealt with in the past. The sales people want people to text or call on their personal numbers to prevent any communication being recorded for scenarios exactly like this.
I have had a great experience with the service department and Tanner. I had a pretty rough buying experience with the sales department with selling me a brand new car that had oil stains in the leather and I was told it would be fixed. Sales then denied it wasn’t like that when we bought it. This was so frustrating as I just spent 50k for a new car and they acted like it wasnt there when I came back the next day with only 11 miles driven. I was so upset. They sent me to the service department to have it looked at and tanner was my advisor. The originally had someone take a magic eraser to the leather and it made it worse. He went to bat for me and was able to turn my experience around and he was able to have the leather fixed. Not only did he speak up for me and help me, he made sure I didn’t need anything else. I don’t feel taken advantage of by tanner like I did the sales people. There are other dealerships I could go to have my car serviced but I will continue to keep coming back to have my vehicle serviced by tanner. It’s small things like what tanner did to make sure I was heard that earned my trust. Very rare for any dealership/service departments I have dealt with in the past. The sales people want people to text or call on their personal numbers to prevent any communication being recorded for scenarios exactly like this.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service technician was attentive and helpful. And I can’t believe this survey just required a 15 word MINIMUM.
The service technician was attentive and helpful. And I can’t believe this survey just required a 15 word MINIMUM.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for the kind words about your service experience. It is great to hear that our technician made the visit a positive one, and we will be sure to pass along your feedback to the team. We look forward to seeing you again at Bell Honda!
Everyone was great. Faith did an amazing job of communicating with me. Even though this was a complicated job everyone was patient and didn’t give up on repairing my vehicle.
Everyone was great. Faith did an amazing job of communicating with me. Even though this was a complicated job everyone was patient and didn’t give up on repairing my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this wonderful feedback! It means a lot to hear that Faith and the rest of our team made such a positive impression, especially on a more complex repair. We understand that situations like this can be stressful, and we are glad our team stayed patient and committed throughout the process. We will be sure to pass along your kind words to Faith and everyone involved. We hope to see you again at Bell Honda!
Informed me I needed services that weren't needed at all cost of almost 3500.00 dollars. They told me they re charged a/c which isn't any colder than it was before. I took it in for an inspection, oil change and a/c recharge my blk was close to 600.00. After I left there I took the car to my mechanic who told me that nothing they told me needed to be repaired needed to be fixed at all. I told him I appreciated his honesty! Would not take the car back there again.
Informed me I needed services that weren't needed at all cost of almost 3500.00 dollars. They told me they re charged a/c which isn't any colder than it was before. I took it in for an inspection, oil change and a/c recharge my blk was close to 600.00. After I left there I took the car to my mechanic who told me that nothing they told me needed to be repaired needed to be fixed at all. I told him I appreciated his honesty! Would not take the car back there again.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are disappointed to hear about your recent service experience and the concerns you shared regarding your recommended services, pricing, and vehicle inspection. We strive to provide transparent recommendations and quality service to help our customers make informed decisions. Please contact Leon Vasquez at [email protected] for further assistance.
Nice people. Car ready when promised. They seem to want to take care of their customers.
Nice people. Car ready when promised. They seem to want to take care of their customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear that your visit went smoothly and that your car was ready when promised. Knowing that our team made a positive impression means a lot to us. We look forward to seeing you again the next time you need anything from Bell Honda.
Straight up fair negotiation No pressure. Listened made it happen. Will be happy to meet again and get next car. Service department is fair and competent.
Straight up fair negotiation No pressure. Listened made it happen. Will be happy to meet again and get next car. Service department is fair and competent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. It is great to hear that the negotiation process felt fair and that our team took the time to listen to what you needed. We are also glad the service department left a positive impression. We look forward to working with you again when you are ready for your next vehicle.
Recall repair with rental car was done efficiently and smoothly. No issues. Three more words.
Recall repair with rental car was done efficiently and smoothly. No issues. Three more words.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, GREGGO3. It is great to hear that your recall repair and rental car experience went smoothly from start to finish. We take pride in making the service process as straightforward as possible, and feedback like yours lets us know we are on the right track. We look forward to being here for you whenever you need us next.
So friendly and right on time No more It's was a great experience So nice
So friendly and right on time No more It's was a great experience So nice
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are excited to hear that your visit was such a positive one! Being friendly and on time are things we take seriously, so it means a lot to know that came through during your experience. Thank you for taking the time to share this, AZSHIPLEYS, and we hope to see you again at Bell Honda.
I have always had wonderful experiences at Bell Honda. From purchasing my last two vehicles to servicing them. Even when I've had difficulties dealing with warranty issues, the dealership has always been good at listening and dealing fairly with me. I am a loyal customer. And I especially enjoy Joshua's ability to communicate effectively, be personable, and give wonderful customer service.
I have always had wonderful experiences at Bell Honda. From purchasing my last two vehicles to servicing them. Even when I've had difficulties dealing with warranty issues, the dealership has always been good at listening and dealing fairly with me. I am a loyal customer. And I especially enjoy Joshua's ability to communicate effectively, be personable, and give wonderful customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are honored to read this, and we truly appreciate you taking the time to share your experience with us. Building long-term relationships with our customers is something we take great pride in, and knowing that you have trusted us through multiple vehicle purchases and years of service means a great deal to us. We are glad that even through the more challenging moments, like warranty concerns, you felt heard and treated fairly. It is also wonderful to hear that Joshua has consistently made your visits enjoyable with his communication and care for customers. Thank you for your continued loyalty, and we look forward to serving you for many more years to come.
Great service! A long time customer 307,000 miles later! Still great service. Thank you Josh!
Great service! A long time customer 307,000 miles later! Still great service. Thank you Josh!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are absolutely thrilled to hear from a long-time customer who has trusted us for so many miles! 307,000 miles is a true testament to your dedication to keeping your vehicle running well, and we are so glad to have been part of that journey. It means a lot to know that the level of service you receive here has remained consistent over the years. Thank you for sharing this, and we look forward to being there for many more miles to come!