AutoNation Nissan Tempe

The service advisors have always been honest and professional when it comes to my vehicles

clean service area, nice customer lounge and friendly staff. Beverages and tv available for customers

The worst experience with service agent Ivan. Never responded to my 29 calls after my car left for service. Never want to do business with them.

My Wife and I were contacted by Jake Lau after an internet search of the Mercedes we would ultimately purchase. He took us through the entire process in an informative, helpful and friendly way. We had an issue with the auxiliary battery driving back to Marana and this problem was taken care of the next day here in town. We are telling our family, friends and neighbors about our great experience with AutoNation Nissan Tempe, AZ. Thank you, AutoNation! Bob & Chris Lara

I bought a 2023 Nissan Proto Z Spec. The experience I had on this purchase was exceptional. I was kept informed about the car, the status and all process. The dealership was upfront with me on the cost and it was enjoyable to just speak about cars with people that really cared about the Nissan Z and cars in General. I wish to thank specifically Cole, Garrett, Nik, Jake and Mia in Finance. What was amazing to me is that all around people were excited to see this car and I could also see their pride in being there. People came on their day off to see this car. This was the best experience I have had with the dealership and in will look at further purchase from this dealership.

Danny my service adviser deserves "kudos" he's the best giving excellent service as wells as his knowledge !!!!!!

The sales associate Jack C. was awesome and the financing manager Rudy looked around at all inventory and played with numbers to put me in a jeep...Thank you guys!!

They need to do a better job of time management and communication. Scheduled an appointment a few days ahead for a simple oil/filter change & battery check/replacement. Stated I would be waiting for vehicle. Arrived a few minutes early & was greeted promptly. 2 hours later, no word on status so texted for an ETA. Working on prorated cost for battery replacement. Stated I was not expecting to spend over 2 hours for simple service that should take about 1.5 hours. Replied they were working on it but no time frame. 2.5 hours and still no ETA. Texted again, they apologized and said it would be soon. 3 hours with no other update so went outside. Service advisor said it was going through the wash so I stayed outside. 3.5 hours saw them driving my car around the parking lot so I knew it was done. Waited about 10 more minutes before walking up to service advisor office and pretty much demanded my car. She finished the paperwork Delay was blamed on the time it took to get prorated cost for new battery. She did comp me the oil/filter change which was appreciated. Since all service and battery replacements on my 2012 SUV have been done there and I gave them a few days lead time when making my appointment, they should have been prepared. It wasn't even a busy day there. Several people came and went while I sat there for over 3 hours.

This was one of the best car buying experiences I have had. Our salesperson, Jake Lau, was professional, responsive and helpful. I would recommend this dealership. The process was very good and easy.

Friendly and Professional Service. I felt heard and well taken care of. Only reason it is not 5 star is price. The diagnostic on my engine was $160 dollars which is easily twice what the shops around my home charge.