Reviews
I worked with Ivan in the service department and he was
I worked with Ivan in the service department and he was fantastic! The best customer service I've received in a long time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jenn, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
The Service department was very kind, courteous, and
The Service department was very kind, courteous, and professional. Would highly recommend for future service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jeff, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Service Advisor Rafael Muniz-Sosa set up my service
Service Advisor Rafael Muniz-Sosa set up my service appointment. He was very friendly, knowledgeable, and gave me a spot estimate of the total time and cost of the work that needed to be done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
The service manager was very polite, professional and
The service manager was very polite, professional and knowledgeable. The service on my was done in a timely manner. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service.
Great service. Feel like they went above and beyond to help us through the buying process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Very friendly and kept me informed what was going on with
Very friendly and kept me informed what was going on with my truck. I will come back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Cole was great and helped me so much I would highly
Cole was great and helped me so much I would highly recommend him if you go here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Didn’t realize how much it would be a hassle to bring my
Didn’t realize how much it would be a hassle to bring my Nissan here. Lack of communication and information by the tech helper and long waits. The only upside to my visit was the free shuttle ride home when I stopped my car off in the morning. The tech helper said it’s be a few hours but it took 2 days to just diagnose my car. Who knows how much longer it would’ve taken to actually start working on it. Took it to AAMCO Transmissions and got it don’t in 6 hours.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Alex, we are deeply disappointed by your experience at AutoNation Nissan Tempe. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2829. We hope to hear from you.
I took my car for an oil change, which took much longer
I took my car for an oil change, which took much longer than anticipated. However, they were severely understaffed, so I appreciated my service advisor informing me of this upon my arrival.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!
I had a horrible experience when I took my car in for an
I had a horrible experience when I took my car in for an oil change and tire rotation. When I got there, I told my service advisor one of my tires was low, and he immediately said they will fill it up when they do the inspection and tire rotation. When it was finished, I noticed the tire was still low, and that tire was in the same location! The advisor took it back, they put air in it, and tried to give it back again without rotating! No manager on premises to speak with. Very disappointed in the service. Not really sure the oil change was even done.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2829. We hope to hear from you.
I just wanted to add an update to my earlier review. The GM reached out and offered to do what he could do rectify my bad experience. Because my tire light had already come back on in the few days since I had taken it in, I agreed. The service manager personally oversaw the inspection, found the issue, and did a thorough inspection of the entire car. I am thankful they were able to make it right.