AutoNation Nissan Tempe

Dealership helped me find the vehicle I wanted and let me test drive a similar vehicle since the one I wanted wasn't available yet.

Service department is slow in more ways than one. 3.5 hours for a 40-45 min oil change. No sorry for the extra long wait, just go pay us $60 now. I had told the attendant that my splash guard was hanging and needed clips. Assured me they would clip it up. After 3.5 hr oil change, the guard was still hanging. What are these so called specialists doing? Don't they see a splash guard hanging? I can see it when it's not lifted. I come to a dealership because they are suppose to take care of the vehicle better than a normal shop. Not these guys. Avoid this dealership all together. If you are not offering me free service, I'm not coming back. I refuse to pay for incompetence. So please don't respond with a fake apology. I can see you are good at this. But not good enough to trick me into spending another dollar with you.

Very nice place. Great service and timely as well. They do their best to get the job done.

When I picked up my car, I found my car unlocked in their parking lot. I had asked that my car be locked when left in the lot the last service that I had.

Dropped off my car for repair. Was told it would take 2 to 4 hours or more. advised then yo call me as to weather they would keep my car overnite. they said they would call me. No call received. The next day I called 6 times and could not get the service dept. Left messages to call me back. no all back. Finalled called the sales dept. and the salesman wrent to the service dept. to find the service mgr. he told ne they were very busy and would call me shortly. waited 2 hours, no call/ called back sales dept and complained He again went to the service dept. and had the service mgr call me. This is the worse customer service I've experienced ib twenty years. This should be corrected immediately!!!!

Andrew Cokeleya, is the most professional, patient, and courteous sales representative I’ve ever met. He deserves to be commended for his customer service skills. He did an outstanding job and should get a promotion. He’s an honest and reliable individual. Be sure to ask for Andrew Cokeleya, if you’re looking for a new whip!

Courteous, prompt, professional service, clean waiting room with snacks and TV. Good experience. Was told what would be serviced on next visit. Good to know.

My experience buying a car was great. Mayu was a joy to work with, never being pushy. I was expecting the worst,especially now during the car shortage, but it was such a breeze purchasing the car. Mayu even dropped off the car at my home as I would have taken the train and/or taken an Uber to pick up the car. 10/10! Thanks Mayu.

The salesman calling me was rude and wouldn't listen after i said stop. Felt abused

If I could leave a zero star review I would. I've had a horrible experience the last 4 visits here at this dealership service department. I have been coming here for over 3 years and it has progressively gotten worse every visit. I came in to get new tires and an oil change and waited 6 hours even though I had the earliest appointment available and arrived 15 minutes early, then they over charged me on top of that. Fast forward to my next visit, I had a small leak in the tire so I made an appointment and came in last Wednesday, 10/20. They took my car back and later came out to tell me the warranty was going to cover 2 new tires because they were non-repairable. They had to be ordered so I was told to come back at a later date. Came in on Saturday, 10/23. Was told they had the tires but couldn't get the claim approved to cover the labor because it was the weekend. Got told I was going to get a call back Monday, 10/25 and I never did. I called 10/26 and was told by the service manager that they got everything handled to come in tomorrow and I would be worked on right away since my service case was still open. I got here at 8:10am and just got told at 10:45am they are barely going to start working on my vehicle, this was only communicated to me after I went looking for an update! AutoNation please tell your employees they need to communicate progress on vehicles hourly! COMMUNICATION IS KEY AND THEY DO NOT COMMUNICATE ANYTHING UNLESS YOU GO LOOKING!This is especially important if the customer is waiting for the vehicle and it is something that has gone over the time frame that was originally discussed! I will definitely be recommending people to stay away from this service department unless they have endless hours to wait on something simple that should only take 2hours! My advisors were Derek and Rafael.