AutoNation Nissan Tempe

Went through Costco auto buying. Worked with Johnovis Rodriguez who was the Costco rep at Tempe Nissan. Waited 3 weeks for our vehicle to come in and then he would not give us the Costco price. He lied and said they don't do that anymore and they do !! Checked with Costco myself. Management would not honor our agreement. These people are bait and switch would Never go there. Johnovis lied three different times to us and management backed him.

I was working with Mayu, who is a complete waste of time. I emailed back and forth for an entire day, and even scheduled an appointment to view an most likely purchase a car. The next day is my appointment, I look up to see if their are any more cars that strike my interest to find the car I was planning to come and see was moved to another location all together. I tried to speak with the salesman but was completely ignored, until a sales manager eventually reached out. I have two days off a week, and now the my two days are over, and the car will most likely be sold to someone else. It is nearly impossible to find a car right now, and when I finally do this is how they treat their customers? No respect. Will never be back.

Pretty all around disappointing experience with this dealership. Purchased a used car from a sales rep, who lied about the cars availability to make a sale, saying it would be available to pick up first thing the next morning, then ended up being nearly a week later before I could pick it up. Both this sales rep and this dealership seem to have a serious problem with doing anything they say they’re going to do. Ive lost track at this point how many times they’ve said they’ll do something, or follow up with information, only to never hear back from them or have no action taken on something they said they’d do. After not even having the vehicle for 2 weeks after purchasing it the engine light went on and it’s now been in the service department for a week. The service rep said he’d call in a few days to give an update, well after a full week I still haven’t heard anything and have been unable to reach anyone on the service team who can give me any update. Do yourself a favor, take your business elsewhere.

Derek in the service department is an absolute angel! I was having the most stereotypical "Monday" of recent months with one bad thing after another, including my battery dying when I tried to leave work for my lunchbreak. Trying to check if my battery was under warranty still or not, an place that could fix it as quickly/cost effectively as possible, coordinating a tow through my insurance, all while at work initially had me frazzled (and probably a tad sassy) but working with Derek made it a breeze. He went above and beyond honestly - he handled me on the phone + the tow truck drop off, honored the battery warranty even though I was ~a tad~ over the mileage limit for the original, and made it so easy to pick up my car after work (even though that department had closed) all I had to do was sign my name. Honestly almost cried I was so relieved/happy, his customer service turned my day around.

Was told by the salesman my wife’s car was going to be delivered so we drove 2/1/2 hour’s. Only to find out they had no clue where the vehicle was. Then 5 hours later after doing all the paperwork we left. Now it’s been a week and they still haven’t delivered the car. They’ve had it at the dealership for a week. Won’t return a single phone call no one. Completely ghosted!!!

From the salesman Jack to the finance manager Michael...everything was smooth, easy, and went like a dream. The customer service is phenomenal and I ended up in a car that was even better than I could have imagined with a price that worked for me. No pressure and no hassle. These guys are awesome! Professional and yet make you feel like a friend at the same time.

We purchased our 2020 Nissan Rogue sl here in May 2020 and in October 2020 we took it to them for the first service and our Service Manager, Charles was fantastic! He got it done sooner than expected and was very professional! Thank you Charles!!

Everyone in the service department was very helpful, kind, and friendly. I specifically worked with Mike and Cody, who were really great, but everyone there acted like they cared. They got me taken care of quickly. They were also very responsive whenever I asked for updates, calling me whenever something new was happening, I think because they could tell I was anxious to hear about what was going on. Every time they gave me a time frame about when work would be happening, they seem to have been telling the truth, not underestimating like most mechanics I've been to before. They really seemed to care that my car issues were actually resolved, and had a car available to rent while they did the work that actually fit my whole family (something else that is not very common). While I hope I don't need their help again for a long time, I would definitely go here again if I do.

We are beyond happy with our purchase!! Austin and the rest of the AutoNation team were great to work with. Buying a new car, felt so easy! No hard core sales, just wanted to help me find what would work best for me. I will be returning to AutoNation for my next car! AND I highly recommend YOU go there too!!!!

I am a lifelong customer because each visit is quick easy and wonderful. The staff is extremely friendly and knowledgeable!