AutoNation Nissan Tempe

Worst service experience ever. Had vehicle for 6 hours,did nothing asked for 2 separate diagnostic fees just because they were to slow to finish on time.

Everyone was very nice. They were very knowledgeable and patient. I got exactly what I wanted and I'm very happy.

Every time I visit for maintenance on my Titan at the dealership I purchased it at it?s an outstanding customer experience. My advisor Saul is top notch! And I?ve had him for the entire tome. Well done AutoNation Nissan!!! I always recommend this place!

I was shopping for a Nissan Rogue and over email communication I felt good about the dealership. When I showed up for my appointment it was another experience entirely. I was told one thing over email and encountered a salesman who shut down after telling him what I was looking for. He showed me Versa Hatchbacks and just as small Jukes after telling him directly I was looking for a midrange SUV. He then said he had nothing and seemed to avoid eye contact and barely ended our interaction with a decent business goodbye. No follow up on other Rogues he said were in stock. Just overall felt pushed aside. Luckily found a Rogue from another welcoming dealership.

would use this service again.. GREAT SERVICE , GREAT EMPLOYEES TO HELP YOU..

This is the first time we have sold a vehicle back to the dealership. We decided to go down to one car. AutoNation Nissan was very fair in their evaluation of the value of our car. The transaction was quick and they drove us back to our home 40 miles away. This was a great experience!

AutoNation Nissan Tempe Avoid this dealership with extreme prejudice. I don’t even know where to start. This is the worst experience I have ever had in any retail, restaurant, or any other place where customer service should be practiced. Back story: I was involved in a car accident and our main reliable vehicle was totaled. We were not planning on this situation so our funds are very limited for a down payment. We were only able to scrape together 1000. We were looking for vehicles with 3 rows as we have 4 kids, and low price/payment to stay within our budget. My wife found a vehicle that she was interested in and did the online application in advance. We were very upfront with our needs and the fact we had credit challenges. The sales person asked her to come in as she was sure they could get it done. My wife only asked that she pull the app and review with her Finance team as she didn’t want to spend several hours there only to be disappointed. So she goes in and like she feared after a couple hours they basically told her they couldn’t get the deal done without more down. Several days later we were able to get 500 more for the down payment and she called back and was told that would definitely be enough to get the deal done. Of course the car she liked was gone. So she finds another she likes and several hours later she is told they are not able to do the deal again as they need 3000 down now. So now she has been there 7-8 hours between the two visits. We felt absolutely worthless at this point. So a week passes and we look a few more vehicles but don’t end up moving forward. We are offered some help from family with the down payment and raise the $3000 that they requested. We reach back out to AutoNation and begin working with Levi, who is really the only person we met at this dealership who was kind to us. He brings a finance manager named Ashley Robinson in on the deal. We tell her we have the $3000 they requested but we were not able to offer any additional funds beyond that. She tells us we are good to go the vehicle my wife liked was still there. We explain clearly what we have experienced already with their dealership and are assured that this time it is all set up, all we need to do is sign the paperwork. We discuss that we have previously scheduled plans that evening and would need to be gone by 4:30. No problem they promise us. They then send my wife a email showing her approval, it outlined the terms, including down, interest rate, payment amount, etc. All the numbers completely laid out. We head down and Ashley doesn’t even bother to come out of her office to greet us, I guess we didn’t warrant that courtesy, she sent another sales rep as ours was busy with another couple. So they sit us down and we sign a good deal of paperwork and we are told finance will be out to get us and we can get the remaining paperwork done and be on our way. The sales guy takes the vehicle to fill it up with gas and have it detailed. Sometime later he pulls it up in the delivery area. All looks good. Then time to leave starts to creep closer. We are told they will be right out to get us they are just finishing up printing the paperwork. Finally at 4:15 we are greeted by Frank from finance. He proceeds to tell us there are a couple “snags” as he calls them and then breaks the news to my wife the price of the vehicle is to high per the finance company so we need to make up the remaining $1400 difference. So now they need $4400 down. My wife had all she could take and broke down right there at the table. Frank on the other hand handled the situation with zero professionalism and even less sensitivity. No one should ever be made to feel the way my wife was made to feel. After 3 visits and probably 11-12 total hours spent in their dealership they basically said tough luck, have a great day. I followed this absolute debacle with an email to Ashley, a manager at the dealership, the GM Mr. Bittinger, and Mr. Kwak who is the South Region Director. NONE OF THEM, had the courtesy to reply at all, more less actually apologize for the treatment my wife received. This is definitely the worst experience I have ever had in any place where I should be treated as a welcomed customer. If this is representative of how AutoNation does business then it escapes me how they remain in business.

I received excellent service. Garrett the salesperson was very patient; explaining and showed me all the technical features that were all new to me, during the test drives. He went above and beyond by going to Tucson to get the car of the color of my choice. I was very impressed. Happy with my new car. I received excellent service. Garrett the salesperson was very patient; explaining and showed me all the technical features that were all new to me, during the test drives. He went above and beyond by going to Tucson to get the car of the color of my choice. I was very impressed. Happy with my new car.

Everyone there was so friendly! Especially Ashley Robertson!

salesman was great, honest and likable. the experience with the salesman was great