Camelback Subaru

I had an issue with my check engine light and had made more than one trip to the service department to resolve the problem. Frank, Dejon, and Chloe went above and beyond to figure out what the problem was while remaining professional, communicative and positive. Thank you all!

The service department always tries to do the right thing. Rebecaa is professional, communicates effectively, and is a joy to work with.

Everyone at the dealership are polite and friendly, making sure I understood the service and asked me if there was anything else I needed besides my service. Rebecca is awesome. She is my go to normally slowing was very courteous over the phone taking my appointment to begin with and Dejon filled in while Rebecca was on the phone with another customer.

I called at the last minute when I had a problem with my car and they took care of my car.

Chloe, our service rep, was great! She keeps up informed & offers us choices. The whole experience was good.

⭐⭐⭐⭐⭐ I had an outstanding experience at Camelback Subaru, thanks to Iain! From the moment I walked in, I was treated like family. Iain’s customer service was exceptional—friendly, knowledgeable, patient, and genuinely focused on helping me navigate repairs without any pressure. The entire team created a welcoming atmosphere that made the process enjoyable and stress-free. Subaru builds superb vehicles, and Camelback Subaru matches that quality with top-notch service. I couldn’t be happier with my experience and highly recommend asking for Iain if you’re looking for a dealership that truly cares about its customers!

Chloe makes the experience great. She is friendly and informative. We trust her and appreciate her assistance every time.

It was fast, good service The service was fast—or at least that’s how it felt. They returned the car clean and sent me a detailed report of the work they had done.

The sales and service departments have always been great. I live out of state and still bring my car here for service.

If I could give them 0 stars I would. I purchased a new 2022 Ascent from Camelback Subaru in December 2021. My warranty expired 6k miles ago, and at my 60k mile service (which cost $1200) their mechanics did not properly reinstall the o-ring. The incorrect placement of this $2 part created an oil leak which caused $11,000 in damage. Subaru demanded I pay $3,000 and called it a deductible, stating they would cover the rest since the issue is due mechanic and manufacturer failures, to no fault of my own. The repairs should’ve taken 2-3 weeks and instead took 7 weeks. When I did finally get my car back, it was damaged, which was not documented or communicated by the dealership. The hood has rust spots, and the paint completely stripped off in several areas and bubbling in others. There is a dent in my driver door, a large scuff on my front bumper, numerous dings, dents and scratches that were not there before leaving it at Camelback Subaru. Under the hood can only be described as looking like it was left outside with the hood up for the entirety time it was in Subaru’s possession. Additionally, my battery terminals are now loose and I’ve had to tighten them weekly since getting my car back from Camelback Subaru service. The car is in worse shape than it was when I dropped it off 7 weeks prior. I sent photos and scheduled a follow up appointment to have this new damage rectified, and was met with a nonchalant, minimizing attitude from Service advisor Ian Wooley and service manager Frank. They have both been incredibly rude throughout this ordeal, and have done all that they can to avoid accountability and repair. It has now been 2 months of trying to find resolution, and being blatantly ignored by Camelback Subaru and its management team, namely Frank and Ian. I’ve even emailed Eric Zimmerman, GM and have received no response. I do however, get weekly calls from their sales team to trade my car in, which I find interesting. This is a 4 year old car that was purchased from and has always been serviced by Camelback Subaru. I brought it in for service and got it back destroyed, and haven’t gotten so much as a ‘sorry’ from the people responsible - Camelback Subaru service. Buyer beware, Camelback Subaru service will damage your vehicle, make you pay for it, damage it some more, and then claim they did nothing wrong. Then they will blacklist you for being dissatisfied or asking for any type of repair which requires them to admit fault. I will never purchase from this dealership or any other Camelback dealer again. I have serious concerns about the integrity and safety of my vehicle after it was so sorely neglected by Camelback Subaru service. Subaru’s incompetence and carelessness has also greatly decreased the value of my vehicle, which they feel they bare no responsibility for. If you want a reliable vehicle that will hold its value, don’t buy from Camelback Subaru. This dealership is run by crooks and liars who have zero integrity for the services they provide. To say I’m disappointed would be an understatement.