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INFINITI of Scottsdale

(741 reviews)
Visit INFINITI of Scottsdale
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2023 state dealer award
View 8 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (480) 389-2396 (480) 389-2396
Used (480) 389-2402 (480) 389-2402
Service (480) 389-3463 (480) 389-3463

Reviews

(741 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Scottsdale from DealerRater.

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It was a very good experiance working with James ln sales...

It was a very good experiance working with James ln sales and Courtney in finance, Juan in service they were all very nice I i

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us!

The dealership gave us an overall a great experience made...

The dealership gave us an overall a great experience made purchasing a new Infiniti suv pleasurable and hassle free we can not ask for much more than that

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

At Infiniti of Scottsdale, our reputation is one of our top priorities. Your positive review is what we are always striving for!

Great service. Efficient and friendly ! Able to listen...

Great service. Efficient and friendly ! Able to listen to what I wanted and to find what I wanted. Am a repeat customer and was handled as a valued consumer. Ease of purchase with a good value for trade-in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us!

Fantastic customer service!

Infiniti of Scottsdale is a top notch dealership that I highly recommend. I have leased two vehicles with them and both experiences were wonderful. Their customer service is unbelievable every step of the way. It was a seamless process with their personable and helpful staff. They gave me an incredible deal and I'm so excited to drive my beautiful new QX60. Thanks again for a fantastic experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us a positive review, J!

Friendly and easy

Like all dealers. They have to sell up. I get it. But they were not pushy. I did not feel put off. It was a pleasant buying experience that went quickly. I hadn’t purchased a car in 11years. I was hesitant. A much better experience than I expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us, Lors!

Sales staff

Sales was patient and listened to wants and needs. They did not push or coerce our decision with which vehicle to buy. They were helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

At Infiniti of Scottsdale, our reputation is one of our top priorities. Your positive review is what we are always striving for!

Easy Transaction - Minimum Time

There were no games played - just a straight up negotiation based on what I needed to conclude the deal. There was no pressure to buy. Good followup after delivery too

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback, Mark!

Amazing and Incredibly Helpful!

David Solis, Courtney, and Lee were so helpful in leasing my new car. They were all insightful and made sure I was getting into the perfect car! If you are in search of a used or new car check out these guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us, Brayden!

Wonderful Experience with Eddie & Courtney

I typically purchase cars through private party sale to avoid having to hassle with dealerships. Eddie made the process much more reasonable, and went the extra mile to find a vehicle that suite our needs. We were working with Eddie for over three months, and he was very patient with us. He was very helpful in working with us on grounding our lease, and getting in to our new car. He even went above and beyond and assisted me in getting my tires installed on our lease turn-in due to our busy schedule. We highly recommend calling Eddie if you are interested in Infinitis or other higher end vehicles. When working with Finance, Courtney was very helpful in detailing out the extended service options plans. We have typically gone through our Credit Union for plans, however, after getting additional information from Courtney, it was very clear that they offered a much higher end warranty. She made the financing experience very painless, and even was able to find us better rates that our Current Credit Union. Thank you to the Infiniti of Scottsdale Team

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us a positive review, DJ!

Elite Extended Warranty purchase

We recently purchased a 2015 Q40 in NJ and wanted to get an Infiniti Elite extended warranty. Found the excellent pricing offered by Infiniti of Scottsdale online and contacted Courtney, who was prompt, friendly & informative. It paid to shop around for the policy and Courtney was a pleasure to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback, Franz!