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INFINITI of Scottsdale

(741 reviews)
Visit INFINITI of Scottsdale
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2023 state dealer award
View 8 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (480) 389-2396 (480) 389-2396
Used (480) 389-2402 (480) 389-2402
Service (480) 389-3463 (480) 389-3463

Reviews

(741 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Scottsdale from DealerRater.

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Thank you Scttsdale INFINITI

Thank you guys were everything I thought the experience was to be and more. Jim and his team didn’t miss a point. Thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

Stanley was very knowledgeable and friendly. He was great...

Stanley was very knowledgeable and friendly. He was great to work with and seemed to want to help us make the best decision for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback, Greg!

Knowledgeable, easy to work with, professional and nice....

Knowledgeable, easy to work with, professional and nice. Every department, every individual and ready to go the extra mile for you. A one all around

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you from all of us here at INFINITI of Scottsdale!

A very positive experience

I recently had a very positive experience purchasing a new car. I expected this to be a stressful, ,daunting procedure but James, my Sales Consultant at Scottsdale Infiniti, provided a pleasant, congenial and efficient experience. James presented with a respectful professionalism, not only to answering my many questions but actually encouraging them. I felt informed but not pressured which exceeded my expectations. James was considerate of my specific needs and my time and made every effort to accommodate me throughout this process. I am very happy with my new 2019 Q50, and looking forward to continue working with Erik, my Service Consultant, to maintain the car. Erik provided amazing service on my last Q50 which I owned for many years. It is nice to know that he will take good care of me again. Thank you so much!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

J, Thank you for taking the time to leave us a positive review!

The process was very easy. James our sales associate was...

The process was very easy. James our sales associate was very helpful. We were totally satisfied with our experience at the dealership. Great place to buy a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you from all of us here at INFINITI of Scottsdale!

Great experience with sales and financing.They provided...

Great experience with sales and financing. They provided everything I asked regarding the car, payments and amount of time I wanted to spend at the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Called Matt in service because my SUV was making noise....

Called Matt in service because my SUV was making noise. All appointments full until Tuesday and no rental cars. Matt told me to just come in and he would help. He got us seen right away and even found a loaner car for us. Amazing service delivered once again my Matt and the Scottsdale Infinit service team. Thank you!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us, JS!

Infiniti of Scottsdale continues to make it easy. The...

Infiniti of Scottsdale continues to make it easy. The team is respectful of my time, doesn’t play games, and the cars are great to drive. Will continue to go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for, Steve!

Very good service James was very accommodating and...

Very good service James was very accommodating and helpful.Followed up after the sale and answered all our questions. Courtney and Juan very helpful and patient as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you from all of us here at INFINITI of Scottsdale!

100% recommend these guys! Stanley Brown especially, it...

100% recommend these guys! Stanley Brown especially, it was his second day on the job and he still performed with absolute professionalism going the extra mile to ensure my time spent was a pleaser experience. Stanley did a great job getting me the best deal possible and has certainly gained a lifetime customer! I will without a doubt recommend all my friends and family who are in the market for a new car to Scottsdale infinity and straight to Stanley’s desk for top tier hospitality and service! Thank you Stanley!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us, Alex!