Larry H. Miller Toyota Peoria

Maintenance service is fine, the recalls are always sent via mail and then fixed. When purchasing a vehicle (3) Tundra's in my case, I have asked everytime about loaner vehicles....they call it a rental (yes you can get one) while in finance. They do not get loaners, you pay additional for them, exactly why I asked about them.....misleading to say the least. I have referred at least 10 people to Larry H. Miller, still get maintenance there, howvever will not refer any longer due to the misleading answers when closing on my 1st/2nd/3rd vehicle here. Love the Tundra, but won't buy another one here due to this. 70,000 vehicle and can't get a loaner at there costs when in need, (1st) time since 2017....WOW.

Dealership was overall clean and well equipped. The finance manager, Tony Deluca, that we unfortunately dealt with was nothing but condescending. Told him that I wasn’t signing any papers until I brought my trade in and the vehicle i was purchasing was done with RECON. He said, “ why are you in front of me then?” He also brought in our sales guy and told him, “she wants to get her trade in cleaned or whatever” while waving his hands in a demeaning way. I told him I didn’t want warranty because I have a family member who does mechanic work and he said, “ and they will pay for the parts too?” honestly should have asked for another finance person. terrible person, terrible vibes. definitely needs to be checked

Highly recommended Sales Professional, will take care of you like Family and deals with integrity in every transaction. Abel Alvarez | Larry H. Miller Toyota Peoria 8633 W Bell Rd, Peoria, AZ 85382 623.432.2832

I want to thank Eric Holger, Tim Geary, head mechanic Jason, and my mechanic Lil' Jo. I had new brakes and new rotors installed. It was making an odd noise but quit after hitting the break pedal. They spent 4 days and several house to locate the problem. They were so kind and I had a rental too. These guys are awesome and wouldn't stop until they found a warped rotor. I got my baby back and I couldn't be more pleased. Thank you so much for sticking with it. I won't take my 4Runner anywhere else. I trust them completely. Happy ending Happy customer!

I had two completely different service experiences recently, and the contrast couldn’t have been clearer. My experience at Toyota of Surprise was extremely disappointing. I brought my 2024 Tacoma in for recall work and to fix an issue where the truck falsely detected a trailer connected. After keeping the truck for a full day, I was told it was resolved. I didn’t even make it out of the service port before the same warning appeared again. When I went back inside, the advisor I spoke with was dismissive, said he had no context, and came off snarky and unprofessional. There was no ownership of the issue and no real effort to make it right. I ended up leaving and deciding not to return for service. In contrast, I drove a few extra miles to Larry H. Miller in Glendale — and the experience was exactly what you’d expect from a professional service department. They properly diagnosed the problem, fixed it within a day, communicated clearly throughout the process, and even provided a free loaner vehicle. The staff was respectful, transparent, and focused on resolving the issue the right way. I’ve purchased a used vehicle from Toyota of Surprise in the past and had a good experience, which makes this recent visit even more disappointing. Meanwhile, Larry H. Miller earned my trust immediately with their professionalism and follow-through. Going forward, Larry H. Miller will be my go-to dealership for service.

Ran my credit more than 3 times. After 2 times said they put name in wrong spot and said it would be a soft but it was a hard inquiry Don't Trust them

Sale rep was fine. They lived up to what and how people feel about car dealerships. Didn’t work on the price of the car and only looking to screw a customer. I put 30k down on a 39,800 Highlander with a credit rating over 800 and the finance guy went with standard rates didn’t try to get us a better rate. Don’t go to this dealership they only look to screw a customer.

Since 2021, I have bought 3 brand new vehicles at LM Toyota and one used vehicle. The used vehicle was purchased a few months ago. Upon buying the used vehicle, I was told it had new tires, new battery, and full service etc, etc. Within a few months of purchase, tires were found to be 5-6 years old (wow my bad for believing the store and not checking for myself), and the battery needed to be replaced. After I paid for these services, I had told my salesman what happened and within a day, he called me from the GM Sean's office, with Sean the GM present and speaking to me in the background. I was told I would receive 800.00 of the total bill in a refund. I was first told the woman who cuts the checks was out of the office until the following week, and upon her return, my check would be cut. When that did not happen, I called to check on it and was transferred to a couple of different people, whom "knew nothing about this." I was told I would receive a call back and matters would be handled and figured out. I still have not received that call back or a check in the mail. I am very disappointed as a return customer, who has never even asked for a price drop on any vehicle I have purchased. Will be buying my next new car elsewhere:(.

Jesus, who handles the internet request, was prompt to respond to my inquiry, and was waiting for me when I arrived at the dealership. Answered all my questions, very professional, helpful and yet friendly.

This dealership is horrible to deal with because they lie straight to your face. Get everything in writing before you leave.