Larry H. Miller Toyota Peoria

I had two completely different service experiences recently, and the contrast couldn’t have been clearer. My experience at Toyota of Surprise was extremely disappointing. I brought my 2024 Tacoma in for recall work and to fix an issue where the truck falsely detected a trailer connected. After keeping the truck for a full day, I was told it was resolved. I didn’t even make it out of the service port before the same warning appeared again. When I went back inside, the advisor I spoke with was dismissive, said he had no context, and came off snarky and unprofessional. There was no ownership of the issue and no real effort to make it right. I ended up leaving and deciding not to return for service. In contrast, I drove a few extra miles to Larry H. Miller in Glendale — and the experience was exactly what you’d expect from a professional service department. They properly diagnosed the problem, fixed it within a day, communicated clearly throughout the process, and even provided a free loaner vehicle. The staff was respectful, transparent, and focused on resolving the issue the right way. I’ve purchased a used vehicle from Toyota of Surprise in the past and had a good experience, which makes this recent visit even more disappointing. Meanwhile, Larry H. Miller earned my trust immediately with their professionalism and follow-through. Going forward, Larry H. Miller will be my go-to dealership for service.

Ran my credit more than 3 times. After 2 times said they put name in wrong spot and said it would be a soft but it was a hard inquiry Don't Trust them

Sale rep was fine. They lived up to what and how people feel about car dealerships. Didn’t work on the price of the car and only looking to screw a customer. I put 30k down on a 39,800 Highlander with a credit rating over 800 and the finance guy went with standard rates didn’t try to get us a better rate. Don’t go to this dealership they only look to screw a customer.

Since 2021, I have bought 3 brand new vehicles at LM Toyota and one used vehicle. The used vehicle was purchased a few months ago. Upon buying the used vehicle, I was told it had new tires, new battery, and full service etc, etc. Within a few months of purchase, tires were found to be 5-6 years old (wow my bad for believing the store and not checking for myself), and the battery needed to be replaced. After I paid for these services, I had told my salesman what happened and within a day, he called me from the GM Sean's office, with Sean the GM present and speaking to me in the background. I was told I would receive 800.00 of the total bill in a refund. I was first told the woman who cuts the checks was out of the office until the following week, and upon her return, my check would be cut. When that did not happen, I called to check on it and was transferred to a couple of different people, whom "knew nothing about this." I was told I would receive a call back and matters would be handled and figured out. I still have not received that call back or a check in the mail. I am very disappointed as a return customer, who has never even asked for a price drop on any vehicle I have purchased. Will be buying my next new car elsewhere:(.

Jesus, who handles the internet request, was prompt to respond to my inquiry, and was waiting for me when I arrived at the dealership. Answered all my questions, very professional, helpful and yet friendly.

This dealership is horrible to deal with because they lie straight to your face. Get everything in writing before you leave.

I had a great experience purchasing my Camry at Larry Miller Toyota. The staff was friendly, knowledgeable, and made the whole process smooth and stress free. Highly recommend for anyone looking for a reliable car and excellent customer service!

We purchased several cars from Larry Miller Hyundai on Bell Rd. over the years. We have passed the older cars down to our kids or other relatives. One of the cars we passed down to my son was 2011 Hyundai Sonata. When the car was 9 years old the car's engine locked up at 80,000 miles. We took it into Larry Miller's shop and found out the drive train was warranted for 100,000 miles and the car was also under a recall for the same problem. The engine was replaced and returned back to use about two weeks later. About 6 months ago and about after 30,000 miles the engine completely blew up. There was nothing but smoke and oil everywhere. We took it back to Larry Miller to find out what had happened. This time the Dealer said they would not fix the car or even talk to us about how an engine with only 30,000 miles would completely fail. I myself have been a mechanic for close to 50 years so I decided to pull the engine myself. What I found was an engine that was nothing but junk. This engine had burned out valves, old and broken piston rings and to my best estimate this engine had to have over 200,000 miles on it. In my opinion Larry Miller had taken my car in and stuck a junk engine in it and returned the car back to me because they felt that I would never know. The average customer would never know that this was the type of warranty work that was being performed on their cars by Larry Miller. I also had a newer Santa Fe with 40,000 miles it. Two weeks ago, I traded the car for a Toyota. I have no trust in Larry Millers. warranty work.

Janel was amazing and she helped us out until the end! She was very friendly and enthusiastic about helping us but also not pushy at all! I would definitely recommend her to anyone else I know that would be looking into a new car/truck. The dealership themselves helped us find a deal that worked for us and kept on working with us until then, they stayed very late to make a deal work!

Very greatful to meet Bob Ostini which he was able to get what I was looking for. I am very happy to meet him and get his assistance.