Reviews
Excellent experience
I enjoyed the responsive customers service, rapid negotiation, and excellent financing terms available when I moved forward on the purchase. The sales and customer service team (Quinn and Tim) was thoughtful and prompt. I will buy additional vehicles here and continue to get my vehicles serviced at LHM.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to hear about you 5-star experience with us! - - Jay Carley, General Manager
Completely Satisfied with the dealership
This was one of the best experiences shopping for a new vehicle which I have experienced. The best part was having the terrific salesman, Mike G. who was excellent presenting the vehicle, answering questions, and allowing me enough time to make the decision to purchase a new vehicle. He is a great asset to Larry Miller Toyota Organization.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear about your good experience with Mike as a salesman. We will be sure to pass along this good review to him as well. - - Jay Carley, General Manager
Great Service and timely to boot!
Only one minor complaint: My Tundra is too big for the LM car wash so I am not treated to a clean truck. The time for lub/oil etc was not bad at all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear about your positive experience with our service department. - - Jay Carley, General Manager
Simply a car buyer
Rick is the easiest sales person I have ever deal with regardless of what was buying. A friend of my and I have purchased seven vehicles over the years. In every case he was VERY PROFESSIONAL AND TRUTHFUL.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frank, thank you for the 5-star review! - Jay Carley, General Manager
Love my Toyota Camry
Shannon was wonderful, she went out of her way to make sure that we were happy and satisfied. She and Mark worked together to make our car buying experience truly extraordinary.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your great experience with us! We appreciate your business. Jay Carley, General Manager
Service
I had always had an excellent experience when I have my Camry in for schedules and non-scheduled service. The entire service staff are personable, and professional. My service adviser Rick Emerson is outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, thank you so much for sharing your experience with out service department! We appreciate your loyalty! - Jay Carley, General Manager
George Torosian
Both Kevin and Mannie treated us very well. Over all it was a very smooth transition.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
George, thanks for the great review! - Jay Carley, General Manager
Carl Marano
Service rep was very courteous and helpful, as always and the work performed well. However, I requested that the car NOT be washed because it had just been detailed but it was washed anyway. I had to re-detail it when I went home. I was not happy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carl, we appreciate the good feedback. We will be sure to pass this along to our service department. Thanks for the good review! - Jay Carley, General Manager
scheduled service and recall repair
i called to have 2 recalls done and waited a few weeks and when i brought my car in they told me no problem and when i picked it up ,one of the recalls was NOT done because another service rep used the part. So now i have to bring it in AGAIN!
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We apologize for any miscommunication on our end. Your honest feedback is greatly appreciated. Jay Carley, General Manager
Oil change, tire rotation, engine check
Only waited an hour, Scott kept me informed, advised of an issue with my water pump....which I will watch...and take care of soon...$$$$...and wait time was amazing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing this with us! We're glad you had a great experience. Jay Carley, General Manager
